"returned 3 items, 1 due to fit, 2 due to size "
"My shopping experience was Quick, Easy, and such a Great buy!!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"This was my second order with ThredUP and once again I was very pleased when everything arrived. I will definitely be using ThredUP again in the future!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I got my boots from thread up and perfectly awesome.The fitness and all were beyond the description.I simply love it and i wanna buy more with $20 off hopefully.I started inteoducing to my friends too but unfortunately she only get 15% off.Hope thread up can fix it since this would be her first time to buy..Thank u!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon! If your friend writes in to support@thredup.com we would be happy to help.”
"Easy way to shop for name brand baby clothing. Everything arrived in perfect condition. I have been telling everyone in our parent groups about this great site and new way to shop for baby clothing. "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"My experience was great. The jeans I ordered were 3 difference sizes. One fit well other than too short. The other way too small. Not a size 10. The 3rd nice slacks food condition but very loose. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I love the things I bought! I've had several orders. I love getting credit for recommending my friends. My only suggestion is to please put the color in the description when an item is hard to see in the photo, such as a navy blouse or a black blouse. It would be very helpful. Thanks so much for all you do! xox"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Standard shipping was fast enough, arrived in about a week! The shoes are in great condition, only marks were on the bottom which doesn't matter to me."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"did not like dress at all"
“Thank you for your purchase and feedback! We do offer easy returns. Feel free to reach out to support@thredup.com if you need assistance in creating your return slips.”
"I love the jacket I bought it fits perfect and it even looks new!!!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"It was the best! High quality, great prices!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Have had nothing but good experiences with ThredUp, good stuff good deals, love the high standards they put on what they will accept/sell!!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I LOVE the items that I purchased and they were in great condition! The whole experience was fast and easy."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I was a little discouraged that I didn't get a pay out for some of my items that I sent in, but I was highly satisfied with the item I was able to purchase with my pay out and the money given to my through a friend referral. I think the friend referral is a great incentive. Also, the customer service is amazing which I truly appreciate. Overall, I was pretty satisfied and look forward to selling more clothes and then buying more clothes with my pay out :)"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Lengthy processing times if you are a seller, and be very cautious about sending really good stuff. Cost prohibitive to request insured return if items are not accepted, but higher ticket items I have sent in, are curiously "not accepted". Two items in particular, a brand new pair of Jessica Simpson leather cage sandals, current style, never worn, and a leather hobo style bag from Lord and Taylor, current style, never used. Also I purchased 1 item listed as J Crew, NWT, and the item was NWT, but it was a J Crew FACTORY item. It was misleading to omit FACTORY from the description as these items have inflated margins and inferior quality. IF you are a seller, as mentioned, it takes a long time to process your bag and even longer for your funds to become "available" to move to Paypal. They also charge a small fee to transfer earnings to Pay Pal. I'd rather consign locally."
“Hi Roxy, Thank you for your feedback. Our processing times are currently delayed. For the convenience of our customers we do post the current processing times on the bag request page so that this information is disclosed ahead of time. If we made some itemization errors we would love to know so that it can be corrected. You can reach out to support@thredup.com with any questions or concerns.”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”