"I've been buying and selling from Thred Up for a while and really enjoy it. Everyone has been helpful and always get back to me if I have a question. I really like that you've started adding the bust measurement to the clothing description. It helps in choosing clothes that will fit. Thank you for making each buying experience pleasant.
Sally"
"The items I ordered were all in great condition and packed very nicely.
"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"This was my first time using ThredUp and I really enjoyed the experience. The clothes were in great condition. The only slight issue I had was the color of the pants I bought did not really match how it looked on the computer. More of a computer issue, but it was still a bummer. I will keep the pants because I like them but already have several in that color..."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I bought four pairs of shoes from Thred UP, recently. They were exactly as they looked online and were delivered quickly! I have one pair I am debating in returning, due to fit, and am so glad they offer free returns for store credit. That was a big factor in deciding to buy from them. I plan on shopping often, as I am a HUGE bargain shopper. LOVE this idea of online thrifting. Thred UP is a genius concept and I plan on frequently shopping with them. Keep it up, Thred UP!!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I ordered 4 pairs of shoes and I love every single pair!! "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Hesitantly tried this and it was great overall. I was hesitant to what the quality of the clothing would actually be and because there weren't many images of the pieces themselves on the website. But things went well, see below. Shipping is as described if not a bit quicker than expected. Each item was in new to like new condition, as described in the website. All sizes on the garments matched what was listed in the website. All the clothes was adorable, but then I have a discerning eye. I am used to shopping at places like Buffulo Exchange and other higher end second hand clothing stores and the experience was comprable. I only bought dresses, shirts, scarves and belts this order because they were easier to see online. I liked it so much I just completed a second order which included black skirts. Black items in the website are very hard to see and skirt length hard to determine, this could be improved, but I decided to trust them a second time - we'll see! I think black colored items could be better represented. I would also appreciate more images, maybe clothing on models, and more descriptors (one of my dresses had lace that was hard to see online, a belt was dark blue versus the black I though it was and another belt was much wider than I expected - all are details that I liked therefore I did not return them.) And the savings cannot be beat !"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I enjoyed looking at the item, knowing the size and brand and condition. Once that was determined, my shopping was very successful. I found many coordinated tops and scarves for my tour of England."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Nice and clean, slightly used Black Corduroy Gap Jacket. The Calvin Kline Belt is brand new. Both fit perfectly. Speedy delivery. I will be back to seek out more treasures."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I am delighted with my package from ThredUp. So nice to get an order where everything doesn't come in a plastic bags. My clothes were carefully folded and wrapped in tissue - just like a package from a friend.
The items were exactly as described and in my size. I ordered the jeans in my 'fat pants' size - a good thing since they have already shrunk but still fit. I am sharing ThredUp with all my friends who love reuse,"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Great for selling and buying!!"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Love love love thredup!!! Great clothes at great prices!!! "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"You have excellent products, but your delivery window is a bit long."
“Thank you for your purchase and feedback!”
"A pair of pants was described as black, but they are definitely green "
“Thank you for your purchase and feedback! I'm sorry that the pants were not described properly. If you reach out to support@thredup.com they would be happy to help facilitate a return.”
"I do like threduP I ordered twice first last August and second this week first ordered I do like some clothes that I'd received but one thing have problem is the one clothes not fit for me! But instead to return it I'll do keep it cos I want give to my sister ! Hope the second ordered there's no problem !.... and can I suggest? All Your loyal costumers hope you can give them a percent everytime they order cos it's really big help to others and they always comeback! Thank you "
“Thank you for your purchase and feedback! We do not send out promotions with every order BUT we do offer discounts a few days a week through our mobile app. ;) We look forward to seeing you again soon!”
"Love my purchase! Small black leather Coach cross-body purse. I love to thrift shop but this was something I wanted specifically and Thred up had one listed and delivered. First time customer, I will be buying more for myself and toddler boy next time. "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”