"Im very satisfied and very happy in every item that i got from thredUp.. "
"Great dresses delivery was a little slow but very happy with the dresses"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I was really bummed when Twice sold out to Ebay. After a little research though I found ThredUP and couldn't be more pleased. The easy sort and search functions along with the SUPER fast delivery make it my new shopping favorite."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Excellent shipping and packaging! Will shop ThredUP again!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"the items all were as advertised. the extra care in packaging was appreciated. the merchandise is nicely diverse. I suggest to not photo white things on a white background. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I love ThredUp. The only problem I had is I didn't pay close attention to sizes because I had selected to filter out specific sizes. I'll be sure to be more careful next time. Not sure how the wrong sizes got filtered in (do people get to choose "fits like" or something?). A couple of things needed adjusted , but overall great site."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Purchasing was made easy and so are the returns. I have returned items for in store credit which works great. A pretty quick turn around as well. I have also sent my own items in to sell on the website which is also an easy process and convenient too."
“Thank you for your feedback and taking the time to post your review! We look forward to your next order and cleanout bag!”
"Didn't realize I would have to pay a processing fee to return items for cash. Some of the items were not in as good of condition/not true to size."
“Hi Jaimie,
Thank you for your feedback and I am sorry that one of the items was not in like new condition. We do guarantee each item in the shop to be like new so if you ever receive something that you are not satisfied with please do reach out to customer support so that we can make it right. I noticed that your return had not yet arrived so I have updated the return to not charge the return fee but still back to your original form of payment. Thank you again for your feedback.”
"I love the items I just purchased from Thred Up and it was a great experience, from the customizable website to the notifications about shipping to the adorable packaging and box."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Items are priced well, but shipping is overpriced and slow to arrive. Would be willing to pay more per item for lower shipping costs"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I love the concept, love and keep most of what I order, easy returns are great. I'm sometimes disappointed in how few things are chosen from my bags to sold. "
“Thank you for your feedback and the opportunity! If you have any questions or concerns about your bag, please do reach out to customer support. We are happy to answer any questions that you may have and we look forward to seeing you again soon!”
"This was my first time using ThredUp and was thrilled with my purchases. Great quality pieces for affordable price. I'll be shopping again soon here!
"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"My order came promptly and was just as described. Happy customer!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"There are many things I am dissatisfied w/thredup about
The overall cost of their clothing is significantly higher than other resale/consignment stores
The return process is so convoluted that it is enough in itself to dissuade me from continuing to buy from them
There is no possible way to contact someone directly when a problem comes up; I always have to wait at least one day to communicate w/someone
I have more to say, but those are the high points"
“Thank you for taking time to provide valuable feedback. It does help us to be better and make improvements.”
"I love the selection on thread up....items come in a nice box or bag and are very nicely presented. I only wish they had sales more often since I'm a frequent flyer."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”