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Return/Replacement policy:
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Verified
5/5

2015-09-03

"I enjoy perusing thread up's website. Also I was pleased with the quality of the clothing that I received as well as the reasonable pricing. "


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"I LOVE ThredUp, it continues to be my very first stop when I'm looking to buy new clothes - even before I hit up the actual online retailers. Prices are good, conditions are good, and packages arrive when they're supposed to. "


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"the shirt was in great shape, and service was very good"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
4/5

2015-09-03

"I was very pleased with my order. Everything looked great and the descriptions of the clothing was very accurate. I have enjoyed my dresses. Great buys!"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


Verified
4/5

2015-09-03

"I had to return a dress that was way too small. I really think it had looked more used than I expected. However, I love what you do and will buy again."

Detailed Review Benchmark + -
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Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"Loved everything I got! It was in great condition! My package came quickly and was packaged so nicely! Will definitely buy from thred up again! "


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"My first time ordering and was thrilled to find how easy it was to shop for second hand clothing. The items I ordered was just as pictured and like new condition. An email was promptly sent letting me know my order was on it's way. Now it's time to go out with the old and new for me threads. "


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"Love it! Great prices, brands I love, and it's super convenient!"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-03

"Everything i ordered came quickly n packaged
nicely its my new fav!!!
"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


Verified
5/5

2015-09-02

"Love this site! My go-to for clothing before anywhere else. Exactly as described with exceptional prices and lightening fast shipping."

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Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-02

"I liked the box, my item was clean and exactly what the description said it would be. Very easy to track my item, will definitely order again, I like the site also very user friendly, Very happy!!"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-02

"I love the merchandise! The only downfall is you aren't paying the customer enough for their items in the bag. Before I fill my bag to send to you, I wash, starch, iron and fold each piece. I'm not sure it's worth the trouble for us to send in our items."

Detailed Review Benchmark + -
Pricing of products and services
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-02

"I have been pleased with all of the items I have purchased from Thredup! I'm so glad to have found this online store."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
5/5

2015-09-02

"Site was very easy to wok with. Vest was just as pictured / described. Very happy with my purchase. :)"


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”


Verified
4/5

2015-09-02

"I was very happy with the purse and cardigan I ordered, but the dress I ordered just didn't fit me the way I thought it would. The pullover fleece I ordered for my daughter looked a little too worn and old so I returned that also. Not that big of a deal as long as I can return the items."


Rep reply posted 2015-09-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback! We look forward to seeing you again soon!”