"The web site and delivery both worked very well. Great experience overall."
"Extremely satisfied with quality of order and delivery. Will order again in future."
“Thank you for taking the time to review your order! We are happy to hear you were extremely satisfied with your order. We look forward to your next order! :)”
"I sent in my clothing and in return got store credit. I basically got five new shirts for free from this website. Love it! "
“Thank you for your feedback! We appreciate the review and look forward to your next order.”
"I love the variety of searching options for specific items, as well as the adds and suggestions. The items came quickly and in the condition listed.
I gave 1 less star because 2 of the 4 items I purchased did not fit- being older and less stretchy versions of brands I know fit me. I do not believe there is anything Thred Up can do to prevent this from happening, it's just the gamble a buyer takes when ordering something without trying it on."
“Thank you for your feedback. We are sorry 2 of items you ordered you were not happy with. We do offer easy returns, and are happy to accept returns on items you are not happy with, within 14 days of the delivery day. Thank you again, and we look forward to your next order!”
"Accurate descriptions and always packaged nicely."
“Thank you for taking the time to review your order. We look forward to you next order!”
"As a seller, I would rank ThredUp as a 1-star experience. Terrible trade in value.
As a buyer, I would rank ThredUp as a 4-star experience. The returns are easy and encouraged, the selections are pretty decent for my size and price, and the packaging/marketing is outstanding."
“Thank you for taking the time to post your feedback and review! We are happy to answer any questions you have about your cleanout bag, payout and/or processing. We do keep very detail records of all bags process. Please message us at SUPPORT@THREDUP.COM if you have any further concerns.
We are very happy you had a great experience shopping on our site. Thank you again!”
"I couldn't find a flaw on the items I'd purchased. They arrived quickly, and when I needed to return an item, the entire process was listed for me on an insert. The directions were very easy to follow - and the return shipping was free! I love the selection, the price, the promptness with which they answer questions via chat. Altogether a great online shopping experience."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Ever since my 1st order, the quality, service and customer service has been beyond what I have expected. That is why I continue to shop with ThreadUP. Secondhand shopping is the way to go when it goes this smoothly, especially online. Thanks for a new experience worth my dollars."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Top Notch!! Im extremely grateful to have found this affordable way of shopping for things ive always wanted!Thank you Thred Up! "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Loved the items, fast service, great prices!!"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I have found so many great clothes, shoes and all for a good price. The delivery and return policy is so easy! I think ThredUP is amazing!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"All of the clothes looked brand new and the kids and I were very excited about their clothes! I love thred up, my only complaint would be that I had to place 3 separate orders since I have 3 kids and there is a 25 item limit! So I only got the discount for 1 of my purchases! I would've liked to have been able to order everything with one order! "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"ThredUp never fails to deliver awesome clothes at great prices!!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"great experience. very happy with my purchase"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I love you're website. Originally, I found you on Pinterest. What a great idea. I am in retirement and would love to be able to spend more on clothing and accessories, but can't. Thredup is a real opportunity to look a "a cut above" what my finances will allow.
My order came packaged like everything was new, in nice tissue paper with your tags on each piece. Condition was great. Thank you team Thredup
J. Caldwell"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for your feedback, and we look forward to you shopping with us again soon!”