"Love ThredUP! Only rated at 4 stars instead of 5 because sometimes it's hard to determine on the site sizing/how the item will fit - it would be helpful to see the item on a model and include the model's sizing. "
"I am overall happy with the experience, there are just a few things that bothered me. I had some items that were rejected. I wish ThredUp would tell me why they were rejected (so I know for future reference) and still list them on my bag list so I know they got there and that they were rejected. Also, I hate that I still haven't been paid. It shows my items have been sold, but I have yet to be cleared to get my pay out. That part of the pay out process was a bit foggy in the sign-up and sending bag in process. Other than that, it has been great. "
“Thank you for your feedback. We keep very detailed records of all bags processed and would be happy to provide you with any additional information or questions you have on the processing of your specific items. Please message the team at SUPPORT@THREDUP.COM with the bag number and the team will be able to assist you with this further.”
"Very happy with the product! Lovely, great quality boots. "
“Thank you for taking the time to post your review!”
"cleanout bag had brand new tags nike sandals never been worn in box purchased and thredup gave me about a $1.00 for them-3 items kept and total back for me was $3.55 and 2 of the 3 items sold for at least $25.00 or $26.00 how unfair to only give such a little amount for company making so much more"
“We would be happy to provide you with additional information on the processing and payout of your bag. We keep very detailed records of all bags and items processed. Please message the team at SUPPORT@THREDUP.COM with the bag number and the team will be able assist you further with any questions or concerns you have about the processing of your items.”
"The handbag I ordered was delivered quickly. It was "as described" and I was very pleased that it didn't look used. I will definitely shop ThredUP again!"
“Thank you for taking the time to post your review. We look forward to you shopping again with us soon! :)”
"Very easy, but it seems to be rock bottom payments. The money is then tied up in Thredup and it is not the easiest website to search.
Will probably go back to taking clothes to Goodwill."
“Thank you for your feedback. If you have any additional questions about the processing and payout of your bag, the team would be happy to answer any questions or concerns you have about payout. Please message the team at SUPPORT@THREDUP.COM, with the bag number and we will be able to assist you further with any questions you have.”
"Items are accurately described. Shipping is prompt "
“Thanks for your feedback!”
"I felt that they don't give that great of a payout, I got $0.70 for one shirt that they are selling for $6.99."
“Thanks for the feedback. We are happy to provide you with any additional resources or answer any questions you have on the processing and payout of your bag. Please message the team with the bag number at SUPPORT@THREDUP.COM, and we will be happy to address any questions or concerns you have about the specific processing of your items.”
"Perfect items, fast shipping"
“Thank you for your review and feedback!”
"things ordered arrived promptly and in beautiful condition.
everything does indeed look like new, as promised.
i couldn't be happier with the handbags and the prices!"
“Thank you for your feedback. We are happy to hear you were happy with the condition and prices of the items you ordered. We look forward to you shopping with us again! :)”
"I have always received my orders accurately, as requested and have never had any problems returning items when I need to. Love them!"
“Thank you for your review. We are so happy to hear you have loved all your orders. We look forward to you shopping again with us soon! :)”
"i HAVE BEEN SATISFIED WITH EVERY PURCHASE I'VE MADE."
“Thank you for taking the time to post your review. We look forward to you shopping with us again soon!”
"Easy returns, but a little pricey if you're not getting store credit back. "
“Thank you for your feedback!”
"Nice items and quick delivery. Returns are easy."
“Thank you for taking time to post your review. We look forward to you shopping with us again soon! :)”
"Great selection, great prices. The only negative thing is the returns take a little long to process. But i still will shop there."
“Thank you for taking the time to post your feedback!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for your feedback!”