"Fun shopping on line and once the box came it was easy to return item that was too small.
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"I found the shipment speedy and reliable, and it was easy to find items that met my son's school uniform code. I was able to purchase many gently used items in preparation for the new school year."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Loved the clothes definitely looked new. Quick delivery."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"My first bag I sent in was great (I got $41.50), but the second bag I mailed (similar quality and number of items) I only got $1.80! Too inconsistent to send anything else!"
“Hi Katie, I'm sorry to hear that your second bag did not process as well. If you have any specific questions about why more items could not be accepted our support team would be happy to provide additional information if you reach out at support@thredup.com”
"Process was easy and the prices are great."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I love ThredUp! Items always arrive nicely packaged, and returns are easy if something doesn't fit or I just don't love it. Will continue doing most of my shopping on ThredUp."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Good clothes and quality - wish it was easier to see measurements, fabric type, and washing requirements (ie dry clean or hand wash only)."
“Thank you for your purchase and feedback! We do have this information available. If you have any questions, I would reach out to our support team to support@thredup.com and they can guide you to this information. We look forward to seeing you again soon!”
"Very easy and nice to work with"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"As with thrift store shopping, this digital thrift store requires you to check back often until you get lucky and find something really good in your size before someone else buys it. Sometimes I see lots of stuff I love and then other times, I can't find anything I would actually wear. It just depends. They are constantly adding new items. Some things are very well priced and others are far overpriced, in my opinion. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Exactly as described. Will use them again!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Love the entire process of thredup. Excellent deals online!!"
“Thank for taking the time to post your review and feedback. We are happy to hear you love the thredUP process and you received excellent deals. We look forward to you shopping with again! :)”
"I HAD THE GOOD FORTUNE OF HAVING DAYSI FOR SO MANY POSITIVE REASON: DAYSI HAS EXCELLENT CUSTOMER & COMMUNICATION SKILLS; A POSITVE ATTITUDE; GREAT WORK ETHIC, GREAT LISTENING SKILLS AND MORE.
I AM SO PLEASED WITH DAYSI THAT IF I EVER NEED CUSTOMER SERVICE AGAIN, I WILL ASK FOR HER, KNOWING SHE DOES WHATEVER IT TAKES TO ASSIST, ADVISE AND PROVIDE DIRECTIONS FOR ME TO GET A REFUND FOR MULTIPLE ORDERS.
SHE FOLLOWED UP FREQUENTLY, ALWAYS ASKING ME IF I UNDERSTAND WHAT I NEEDED TO DO AND HELPING ME IN EVERY WAY I NEEDED.
DAYSI HAS THE CUSTOMER SKILLS, KNOWLEDGE, ETC., IT TAKES TO BE A GREAT REP AND SHE DOES. I'M GIVING HER AN A+ EXCELLENT REVIEW AND WANT TO THANK THREDUP FOR HAVING HER ON THEIR TEAM.
NOT ONLY DO I LOVE THREDUP, BUT NOW THAT I HAD DAYSI FOR CUSTOMER SERVICE, I WILL ALWAYS ASK FOR HER SHOULD I NEED ASSISTANCE BECAUSE SHE HELPED ME WITH A DIFFICULT ISSUE (PRINTER NOT WORKING AND OFF-AND-ON COMPUTER ISSUES.
ONE LAST REQUEST -- I WOULD LIKE TO ASK MANAGEMENT TO RECOGNIZE DAYSI FOR A JOB WELL DONE AND TO ALSO PRINT THE FEEDBACK FOR DAYSI IN HER PERSONNEL FILE FOR HER NEXT REVIEW. I'M A FIRM BELIEVER THAT GIVING POSITIVE FEEDBACK IS AS IMPORTANT AS NEGATIVE. I OFTEN SEE NEGATIVE FEEDBACK AND WONDER IF THEY GAVE FEEDBACK ON THEIR CUSTOMER SERVICE REP ALSO.
THANK YOU THREDUP FOR HAVING DAYSI ON YOUR TEAM. WOULD YOU PLEASE LET HER READ THIS BEFORE PUTTING IN HER FILE FOR HER NEXT REVIEW.
THREDUP IS GREAT AND SO IS DAYSI!!
E DAYSI WHO I'LL ASK FOR"
“Thank you so much for your feedback! We think Daysi is pretty amazing also! :) We hope to see you again soon!”
"They make it real easy to transform your closet!"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"The free bag is an incentive to clean out the closets & makes it easy! I was a bit disappointed that you didn't buy more of what I sent, all were in really good shape. I hope they are donated to a worthy cause and not just thrown away. I haven't received my payout yet so not sure if I need to do anything else or not.Thank you for this service."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon! You can cash out at any time by visiting https://www.thredup.com/bags. If you need any help cashing out, please feel free to reach out to our support team at support@thredup.com”
"The bag came quickly in the mail. After I mailed my clothes in, thredup processed the materials quickly. The only thing that took a while was waiting for the money to become available to transfer to my paypal. Overall, it was a great experience!"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”