"If I can't contact the company about returns, it's useless to me. No response to email, live chat doesn't work, phone no answer. I purchased from them last year with no problems. Very disappointing. All I need is the address where to send a return. Very frustrating. "

"I read the cute little excerpt that the ceo wrote...
But James! You just stole $400 from me and I would like my items back! I thought this was a great idea! But I guess not..."

"I have been a thredUP customer since the box swap model, and --while I do miss things about the swapping-- I have been quite pleased with the service and quality of items I have purchased. Many times I have received refunds for items with miniscule flaws that a thredUP team member must have noticed while packing the box. Great site. Great customer service. Great items, closely checked before being sent out. Love it."

"I have enjoyed shopping for myself and my son through ThredUp. I love that I can select the condition of the clothing and accessories, along with size, brand, etc. Also, free shipping when I spend a certain amount, and free returns! I get many compliments on my outfits from ThredUp. Thank you ThredUp! I'm a big fan.
Tip: You can get $10 your first order on ThredUp through this referral link: www.thredup.com/r/YUK5MV ( just take copy/paste this link to make the link work in your browser.) The $10 credit will automatically show up in your shopping cart/check-out page once you sign-in to your account. Enjoy!"

"Love this company and the whole concept. I made my first purchase a couple of months ago. Items were in great shape, one still had tags on. Returning the items that didn't fit was easy, and free if you were asking for credit instead of refund. I have another two boxes on the way for me and my son. The description of the clothing's condition has always been accurate. Things arrived clean and lovingly packed in pretty polka dot boxes with tissue.
Tip: You can get $10 your first order on ThredUp through this referral link: www.thredup.com/r/YUK5MV (just take copy/paste this link to make the link work in your browser.) The $10 credit will automatically show up in your shopping cart/check-out page once you sign-in to your account. Enjoy!"

"Sure, it's a good website, they usually ship on time and yadda yadda. But WHY do they think it's a good idea to wipe someone's cart after a certain amount of time? Other thrift sites don't do this, it doesn't "add" to anyone's experience. I usually take a while to decide if something is the right fit for me, but with thredUp, you've almost got to decide right then and there, or else you risk losing the item if you're busy or something happens and can't get back to your cart in time. It's annoying. Does this happen in physical thrift shops? Yes, but with an online shop, if someone snags an item and wants more than a day to decide if spending their money is worth it, they should be allowed that day without worrying if a site's ridiculous "expiration date" is going to screw them over. It says they want to "be fair to all customers" by making sure they get a shot at an item (because they're all unique) - but again, in a physical thrift shop, wouldn't they get no second chances anyway? Other "unique product" sites don't count down the minutes until an empty cart. It makes no sense, and it honestly just makes it frustrating because some people aren't at their computers 24/7 waiting for a freaking expiration date to count down. It's probably not even for the customers, considering. Honestly, if you're close to one, I'd say just go to a regular thrift shop because it's less of a hassle."

"I buy plus sized clothes and simply need to. ThredUP looked to have an amazing selection of plus sized clothes and I’ll be honest, I was thrilled. Even now, it’s hard to find exactly that. When I received my first package ( I only ordered a shirt and a pair of shorts to test it out ) I ripped it open excitedly. The shirt? Gorgeous, fits. However it does have dark stains conveniently hidden under the sleeve of it, but I’m not worried too much. My arm will hide it. However, the shorts I had ordered? The plus size I had picked ( and please note it said Plus in parenthesis on the site and my order ) it’s a plus in a junior. my size 16 in jeans mother couldn’t even fit her own leg in it, it was so tight.

However, I went to remedy it, turns out I can’t return it. And I wouldn’t worry so much — except during waiting for my order, I went ahead and ordered three more pairs of pants / capris in that site. I went to cancel, turns out you can’t! They won’t let you. So I rush to message them, tell them what was going on. I want to cancel the order out of worry. I can’t even remedy or return the shorts that won’t fit a toddler, and I’m probably gonna get children’s clothes again in my order.

It’s been two days and they have not responded to my customer support chat. I work from home on chat and if I took two days to respond to someone, I’d be eviscerated. Terrible way to run a business. I understand mistakes happen, but for them to not even try to fix it or respond, I’m just really disappointed. I’ll find somewhere else to get plus sized clothes. "

"I would have given 5 stars but the website functionality and product descriptions need work. However, the customer service, delivery, packaging & presentation of the items is above & beyond. And every item I've received is exactly as shown in the images. I'll recommend to all of my friends and even feel confident buying gifts and having them drop shipped."

"I like the clothes that I bought but it really is hard to know if something is really going to fit or be flattering without trying it on first. So I bought a dress that is my size but the cut makes it a little tight. So I really could have used a size up. I am wearing it, but not entirely satisfied with it. Hey! I'll just lose some weight! ;-)
"

"An awesome way to buy designer items at a more affordable price. 4 thumbs up!"

"I have been shopping on Thredup for quite sometime. I find the resale/clean out bag experience to be very satisfactory and have been pleased with my shopping bags, the return process and customer service. Keep up the good work Thredup"

"Wrong size sent to me and couldn't sent back the jeans !! Kept asking but was never was a response this is the first time you got back to me in a year so never ordered anything else !! I was a regular customer before "

"I sent them a bag of clothes, jewelry and purses. Once they got my bag all I got in my account was $4.00. I saw that all my items were sold and no money was put into my account. I sent them a few message with NO response. I had to let it go and know that this company is a joke.
Please don’t waste your time and send them anything. I will NEVER deal with this company again.

"

"Great selection and great service. Thank you!"

"Good service and fast delivery"