“Hi there,

We hope you enjoyed the baseball game and come back soon for all your upcoming ticketing needs! We are so thrilled to hear you are enjoying the platform and are happy with the pricing of the tickets as well! ”

“Hello,

First off, we'd like to sincerely apologize for any inconvenience that your event's postponement has caused you and we do appreciate you leaving feedback. We can certainly understand how disappointing it can be to not be able to attend the event for which you purchased these tickets on the originally scheduled date. As a secondary marketplace, we do not have any inventory ownership over the tickets being sold on our platform, leaving our refund options very limited.

Unfortunately, as is the policy of TickPick and every other ticket marketplace alike, we're unable to cancel any orders for events that are currently considered postponed, either with a makeup date to be announced or one that has already had its new future date announced by the venue, as the tickets are still considered valid for entry for that new (or eventual) future date, so they still have value and are valid for the event.

With all of that said, if the event is ultimately cancelled by the venue, you and all buyers alike would be entitled to a 100% refund that would take place within 5-7 business days of the announcement being made official as, at that time, the tickets purchased would no longer be valid for the event.

We're sorry again for any trouble caused by the event's postponement.”

“Hi there,

Thank you for leaving this feedback. We are truly sorry to hear about this unfortunate experience while using our platform to purchase tickets to the UCLA game. While reviewing your order, I can see the agents you spoke with attempted to explain in detail that this order was unable to be refunded. Our TickPick Buyer Trust Guarantee states the tickets will be valid for entry, and they will be transferred in ample time for this event. The seller on this order has provided sufficient evidence showing the tickets were originally transferred before 8AM on the day of the event. As soon as we were made aware that you were unable to locate that transfer, our team began investigating and requested a RE-transfer. A re-transfer is not guaranteed but we will always do our best to have those processed in time for the event as well.

As a secondary marketplace, we have no control over the transferring platform and cannot determine why you would have only been getting the cancelation emails and not the transfer claim emails, but that does not mean the seller did not send them in time, and they have shown proof to refute that claim.

They also provided a re-transfer before the event began so we cannot penalize them to recoup those funds as a refund for you and they did need to be paid for their services and ticket sold.

We apologize for any inconvenience this may have caused and we do hope you will give us another chance. To ensure you have tickets right away, please make sure to select Instant Transfer/ Instant Downloads. ”

“Hi there,
Thank you for leaving your feedback and I am truly sorry about the experience you had when trying to obtain your tickets for the game.
TickPick always strives to ensure sales are filled in a timely manner and when we were unable to reach your seller for fulfillment, our team sent over the replacement offer. I do apologize but those replacement offers are extremely time sensitive sometimes, because once we offer the tickets, somebody else very likely could still purchase them.
Part of the TickPick Buyer Trust Guarantee states, we will always attempt to find suitable replacement tickets. That means they would need to be suitable in both cost and the seats arrangements of the venue compared to your originally placed order.
As soon as we got the accepted response from you on that order, our customer support team went to purchase and process those tickets for you, and they were already gone.
Once there is no replacement offer to provide, as stated in the Buyer Trust our only option left would be to issue a refund.
Our team was able to provide a full refund right away and also added some free onsite credit for the troubles.

Again, we are truly sorry the replacement offer was no longer available by the time the response came in and the full refund was issued in lieu of that.

We hope you will give TickPick another chance! ”

“Hello,
Thanks for leaving your feedback! We love to hear how easy using our platform can be for our customers! We hope you are enjoying some wonderful live events in 2023 and come back soon for all your ticketing needs! ”

“Hey there,

Thanks for leaving your review for us! Here at TickPick we strive for excellence, and we are so appreciative of our loyal customers such as yourself for always being a huge part of our community. We hope you are enjoying the new Price Freeze feature while tracking your events! Come back soon for all your ticketing needs! ”

“Hello,

Thank you for reaching out regarding your order. We are so sorry to hear about this experience as we strive to ensure all orders are filled with valid tickets for entry. We were able to pull your order from our records and do not see any attempted reach outs regarding this issue. Please remember we are a marketplace, so all tickets are coming from individuals directly and we do not have ownership of the tickets being sold on our platform. We would be happy to investigate this further for you if we had known of any issues. We have live support agents available to assist with any issues 7 days a week between the hours of 9am-11pm EST.

If you would like to discuss this more and have us launch an investigation, please reach out to support@tickpick.com to explain what happened and to have a designated team member investigate the order and seller in full. ”

“Hi,
Thanks for leaving your review! We are glad to hear this process was quick and easy for you! We hope you enjoyed your hockey game and come back soon for any future events you may enjoy! ”

“Hello,

Thanks for leaving your review regarding our platform. We are thrilled to hear your transactions have been a smooth process and you are enjoying the no hidden fees! We strive to ensure all buyers and sellers are satisfied when using TickPick and hope you come back soon for all your upcoming event tickets! ”

“Hi there,
Thank you for leaving your feedback! We are so glad you enjoyed using our services for your ticketing needs! We hope you come back soon for all your upcoming plans and events! ”

“Hello,
Thank you for reaching out by leaving a review. We would like to discuss this further with you regarding your order. I can see the order was placed on 1/2/23 and delivered on 1/2/23 (1 minutes after placing the order) for a game on 1/12. I am unable to find any reach out attempts made by you to our customer service team, so we were not made aware of any issues locating your tickets in time for the event. Please reach out to support@tickpick.com to discuss this further if you would like. You can email into our support and state that you would like to speak with Shawna regarding your review on Reseller's Ratings.

I was able to locate the order in question from this review and everything was delivered to the email address on file within a timely manner, so we are a bit concerned you were not able to reach out or locate your tickets in time for the event.

Here at TickPick we strive to ensure all orders are filled in a timely manner and if you run into any issues, we do have live support agents available between 9AM-11PM 7 days a week for assistance by both phone and email for convenience. ”

“Hello,

Thanks for the review! Here at TickPick we strive to have wonderful customer service and no hidden fees! We are glad you were able to find some great seats on this platform and hope you will come back soon for all your upcoming event tickets! ”

“Hello,
Thanks for leaving your review! We are glad you are enjoying a ticketing platform without those hidden fees! We hope you come back soon for all your upcoming ticketing needs! ”

“Hey there!
Thank you for leaving your feedback on this review! We are thrilled to be your preferred sporting ticket agency and hope you will be back soon for all your upcoming events! ”