"I purchased tickets for a sporting event in San Antonio over the T’giving Break and found the experience to be easy and seamless - great customer service and no problems with the processing the ticket. Terrific pricing too. Love the no added fee feature. "
"Purchasing tickets is fadt and easy with TickPick!!"
“Hello,
Thanks for leaving this feedback! We love to hear your experience was a good one! We strive to have great customer service for all our wonderful customers and will be available when you need us most! We hope you come back soon for your upcoming ticketing needs! ”
"We bought tickets from TickPick 3 months in advance. Did not get tickets FedEx until the day before which made us nervous to hope they get there in time. Upon arriving at the event after paying for parking, waiting, etc, our tickets are scanned and we find out they are INVALID as originally purchased opted for a REFUND due to a cancellation but TICKPICK sold us those tickets. Their support is non-existent when you need them. We ended up having to go to the box office and buy last-minute tickets and missed the whole opening of the show and had subpar seats. Worked with TickPick for two + weeks and finally got a refund. I don't feel like that is enough for screwing you over on the day you show up for an event. Do yourself a FAVOR and find a company that has 24/7 support. If you get your tickets early, make sure they are VALID!"
“Hello,
Thank you for taking the time to leave this feedback regarding your denied entry to your event. Here at TickPick we pride ourselves on excellence and in this instance, we clearly did not act as swiftly as we should have.
We are truly sorry for the experience you had with your previous purchase. Denied entries are very few and far between and we do hope you will give us another chance to lead you to some wonderful tickets. We take denied entry situations very seriously which is why we require a 7-10 business day window to fully investigate the situation, the tickets, and the seller in full.
After a close review of your order history, the denied entry investigation, and this review we would like to try and make things a bit better for you. Please accept our sincerest apologies and another $50 in credit added to your account, on top of the previous credit honored at the time of the denied entry.
The credit was placed onto the same email account this order was under and will be available at any time for use. We hope you will give us another chance to make things right and we deeply appreciate you as a customer and apologize for this previous experience. ”
"I went to basketball game got to front door tried to pull my tickets up
Tickets gone
They sent me my money back without me asking for it.. I did not resale my tickets "
“Hi there,
Thank you for leaving this feedback! We are truly sorry to hear about any issues you may have experienced while attempting to use the tickets you have purchased. I was able to review the order number inputted for this review and can see valid E-tickets are still uploaded for the order. There have been no refunds issued and no tickets pulled back at this time on this order. If you would like to discuss this order further or to find more information pertaining to your order, please reach out to support@tickpick.com. ”
"i accidentally declined transaction and the seller resent right away.
thanks so much!
And thanks for accessible phone line to customer service who contacted seller promptly as well."
“Hello,
Thank you for leaving your kind review! We appreciate your feedback and are so happy you were able to call in and get quick service! We strive to ensure support staff is always available to assist in urgent situations like yours. We hope you enjoyed your event and come back soon for all your ticketing needs! ”
"Me and a friend bought Nuggets tickets on TickPick. My friend sent me the money for his via apple pay and I bought the tix. The game was about a month away from the time we bought the tix. Unfortunately TickPick is telling me I won’t get the tickets until the day before the game. Definitely disappointing and honestly probably wouldn’t have bought them if I knew that was the case. "
“Hi there,
Thank you for leaving your feedback about the delivery delay on your order. Here at TickPick we always strive to ensure all customers are satisfied with their purchases.
There are multiple reasons for a delivery delay, and the most common one being that the venue itself will not release the tickets to professional ticket brokers until 24/48 hours prior to the event's listed start time as a policy in place to prevent fraud and other issues.
However, your confirmed order is 100% protected by our Buyer Trust Guarantee, which guarantees that you'll receive the tickets in time for the event and shortly after they become available to the seller.
There are delays on electronic tickets across the industry and that is wholly out of our control unfortunately. We do guarantee they will arrive in ample time for the event though so don't be worried as the time grows closer. We have dedicated team members monitoring all upcoming events as they get closer and will send reminders out to your seller to make sure the order arrives by the in-hand date.
We hope you enjoy your upcoming event and please remember the order may still arrive before the given in hand date so keep an eye out for incoming emails pertaining to your tickets! Have a great time at your event!
”
"Pretty quick and easy transaction!"
“Hello,
Thank you for leaving some great feedback! We love hearing the process was simple and hassle free! We hope you enjoyed the hockey game and come back again for your next event tickets! As always, there are no hidden fees when you purchase tickets with TickPick! Happy Holidays! ”
"My tickets hadn’t come through from Ticketmaster and I made several attempts with Ticketmaster not knowing how easy it was to have just asked tick pick. "
“Hi there,
Thank you for leaving this feedback. We are truly sorry you ran through hassle trying to get assistance from Ticketmaster. We do have support agents available by phone and email 7 days a week to ensure we are here to help with any issues that may arise. I am glad our agent was able to troubleshoot the transferring issue and provide suitable results quickly for you.
We aim to ensure all customers have access to their tickets in ample time before their event takes place and I am glad we were able to get those football tickets into your account.
We hope you come back again for your hassle-free ticketing needs! And remember, we are here to help if you have any questions or concerns along the way! ”
"The best site to buy your tickets fee free"
“Hey there!
Thanks for leaving this wonderful review! We pride ourselves on being a Fee Free ticketing platform and we are so glad to hear our customers enjoy that aspect of the platform!
We hope you enjoy the new Price Freeze feature and come back soon for your upcoming event tickets! ”
"Easy to use and always has the best prices of all 3rd party sellers!"
“Hi,
Thanks for the feedback! We love seeing this positive reviews!! As Always, our customers satisfaction is our top priority! Come back soon and don't forget to use our Referral program and tell all your friends and family where they too, can go for the best ticket prices! ”
"Searching and finding tickets was an easy task. I had some technical difficulties with using PayPal to complete the purchase on a mobile phone. Used the website and had no issues at all. Tickets were in my possession within 20 minutes and they were authentic/verified tickets through Ticketmaster's interface. No issues at all at the venue. Overall pretty great experience, just a minor/inconvenient bug with the purchase using PayPal on a mobile phone. Next time I'll trust it enough to use my credit card directly and perhaps it'll be a smoother experience."
“Hello,
Thanks for leaving this helpful feedback! We are extremely grateful for your honest and open response. We are so glad to hear the process of finding and using the tickets was great and we appreciate your feedback regarding PayPal orders not working on your mobile device. Please give us a call if you ever have any issues when processing a future purchase so we can further assess and determine the underlying issue. We have support staff available 7 days a week for customer satisfaction. We hope you will come back soon for you next ticketing needs! ”
"I got a great price on Bucks tickets the day of the game. The transfer went smoothly also. Thank you!"
“Hello,
Thanks for the feedback! We are so glad to hear you enjoyed the Bucks game! Here at TickPick we strive for smooth seamless transactions every time! We hope you come back soon for another game in the near future. ”
"Very user friendly and tickets were fairly priced. "
“Hi there,
Thanks for leaving some wonderful feedback! We are so happy to hear you are enjoying our platform and it is user friendly! We hope you enjoyed your sporting event and come back soon for all your ticketing needs! Please remember we have a Refer-A-Friend promotion as well, so share the news with all loved ones to ensure you all enjoy fee free orders! ”
"No fees competitive prices occasional coupon codes What more could you ask for!? Tickets are always delivered on time. I have yet to have a single issue! "
“Hello,
Thank you for your wonderful feedback! We are so glad to hear you enjoy no fees and some promotions here and there! We will continue to strive for excellence here at TickPick and hope you come back soon for you next ticketing needs! ”
"It is the place I buy all my tickets cause of the fees they don't add like other apps"
“Hi there,
Thanks for leaving this feedback regarding our hassle free, fee free platform! We are so glad you are enjoying some great events and tickets coming to you without all those added fees. We hope you will be back soon for all your ticketing needs! ”
A rep from TickPick, TickPick.1, has responded:
“Hello,
Thanks, you for leaving your feedback! We appreciate your business. We hope your Thanksgiving break and sporting event were both wonderful! We also love being a hassle free, and fee free platform! Come back soon to check out our new Price Freeze feature! ”