"Same exact seats were cheaper than Stubhub, Ticketmaster, and GameTime. Will definitely use again!"

"Found great last minute tickets for super cheap!! Tickets were sent right within the app! Easy to scan at venue!"

"EVERYTHING A-OK WITH TICKPICK, 100 TIMES BETTER THAN STUBHUB! NO CRAZY FEES!!!!"

"Why pay service charge fees in addition to the ticket price??? TickPick's no service charge fee is a no brainer when getting tickets for your favorite event and/or concert. I'm certainly not buying from any other ticket reseller, including the "master" of tickets. ;-)"

"I searched a lot of sights and loved the idea of no hidden fees. I was charged for Fed Ex delivery but actually received the tickets through the carrier. Many places charge for delivery fee but require you to print them at home. Very happy. "

" Excellent! Excellent! Excellent!"

"Short version: I received two physical tickets from the seller that had the stub on the end of them containing the barcode torn off at the perforation. Venue refused to scan the tickets without the stubs even though another barcode was visible on the tickets. TickPick made me get official confirmation from the venue that their official policy is to deny entry without a stub. I did so and sent proof. TickPick still only offered a refund of their commission ($47) and not the entire charge ($469) since they said the seller confirmed with the venue (no proof offered) that the stub wasn't necessary. They admit I was denied entry through no fault of my own but said since seller did nothing wrong (apparently ripping off the stub containing a barcode doesn't count) there's nothing they can do. So much for their 100% guarantee. I'm doing a chargeback with my credit card.

Detailed version: I bought 2 floor seats for Calibash at Staples Center on Sunday for $469 total. Calibash is a two-day event with identical lineups both nights. (I had gone on Saturday as well but got cheap seats from another website). Listing said they're physical tickets for local pickup. I texted the seller and after much back and forth because he wasn't making himself available to pick up the tickets at convenient places or times, I arranged to pick up the tickets at 2am at a rundown motel the night before.

On event night I went with my date and arrived around 9:05pm. I had gone to Calibash the night before so I knew the artists didn't hit the stage until 9pm even though the event started at 8pm. The lady scanning tickets said the tickets were missing a barcode and needed to get her supervisor. I pointed out the bar code at the bottom of the ticket but she said no not that one. When her supervisor arrived, she said the tickets should have a stub at the end of the ticket that had another barcode. The stubs were missing and thus they could not scan the tickets. I noticed then that the tickets did have a perforated edge where I guess the stubs should have been. Time was running out so I had to scramble and get cheap tickets off stubhub for $255. I didn't try calling TickPick when the tickets didn't work because the concert already started and it would have been midnight in New York. I didn't bother calling the seller because the scammer was the one who sold me defective tickets with the stubs ripped off.

I emailed James from TickPick later. I even found my old ticket from the Saturday concert that shows what a ticket with the attached stub should look like. He replied that the scan report showed the tickets I had were never scanned, implying I was never even there. He also said the tickets I had still had a barcode on them that should have still allowed access. Finally, he said the seller had sold other tickets in my section so clearly he wasn't a scammer. Ridiculous. Of course the scan report showed the tickets were never scanned. I said from the beginning they refused to scan the tickets without the stub attached, not that the barcode was defective. I don't care if the seller sold other legitimate tickets, i only care that mine were denied. So if a seller sells 8 legit tickets and 2 defective tickets, that's ok?

I finally called TickPick and Leo answered. He told me to ask the venue for their official policy on entry if a ticket stub is removed. I asked why they hadn't done basic investigation work. Why didn't they ask the seller why he's ripping the stubs with barcodes off the tickets he's selling? Why didn't they ask the venue themselves what their policy is about admitting tickets without stubs before denying my claim? No answer. When I contacted the venue, Alan Alvarado from guest services confirmed "yes if a ticket does not have a stub we cannot accept it as a ticket." I forwarded the info to Leo. A week later he says the seller confirmed with the venue that a stub is not needed for entry as long as a scannable barcode is present. He provided no evidence. This contradicts what Alan Alvarado said because I had mentioned the other barcode. Leo said that since the seller did nothing wrong (apparently ripping off stubs containing barcodes doesn't count) they would only refund me their commission of $47 instead of the $469 I paid. TickPick admits I did nothing wrong and was denied entry but still refused to refund my money. I'm asking for a chargeback with my credit card company and contemplating filing fraud charges. Btw, I spent $3651 on tickets from them in 14 months. They still treat me like garbage. I wish I could post pics as proof like I've done on other sites.
*Response to TickPick1 - your employee Leo already admitted in an email that he didn't know why I was denied entry. Now you say there's no evidence I was denied entry. Get your story straight. You mention a scan report. Of course the scan report shows the tickets weren't scanned, that's the entire issue, they refused to scan the tickets. Do you even listen? Terrible"

"just as advertised- no hidden fees, & very easy to download & redeem the tickets"

"Thanks to Tick Pick, I was able to attend Super Bowl LIII and see my team to victory. I'm a native New Englander who lives and works in Atlanta, Ga. If I was unable to attend what might possibly be Tom Brady's last SB it would have eaten away at me. I was also able to take my son to his first NFL game/SB LIII. What an amazing day! Thank you Tick Pick for creating such an amazing memory for my son and I that we'll be able to pass to my grandchildren.
Keysha"

"Very easy to deal with. Seller emailed me the tickets the day before."

"The process was quick and easy to follow and complete"

"Got a ticket for less than venue’s price, got a legit Ticketmaster ticket transferred to me, no fees, super happy"

"Overall experience was very good. Only thing I would have liked was to get the tickets sooner."

"Very easy to use, the tickets were delivered in just minutes."

"No issues. I got the flash tickets credit card 3 days later via fedex. I liked not having to
pay all the extra charges other sites charge.
"