"The process of buying new tires from Tire Rack could not be any easier or better. Finding the right tire is easy with Tire Racks online resources, and it is great to have access to not only professional reviews, but reviews by other customers. Since I prefer to support local stores, I checked with them first but their prices were $100 higher per tire and they did not offer a road hazard warranty (at any price, let alone the free warranty provided by Tire Rack). Tire Rack shipped the tires to the very same local vendor who then got the business of installing the tires, balancing the wheels and aligning the car. At the end of the day, I saved money, received a road hazard warranty and supported by local business. A win/win as far as I am concerned. "
"Simple process from start to finish. Tires and wheels fit perfectly. Very happy. "
"Wheels arrived with some scratches, so I emailed their customer service. They did not respond. "
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.”
"Still haven’t received my wheels and tires that i ordered that were listed as available. Once i ordered them they became unavailable. "
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.”
"Was a good transaction, came in a timely manor even a day earlier than expected cant complain.. product is as it should be Thank you."
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"good job guys, thanks Thants it"
“Thank you for the 5-Star review!!”
"Tire Rack was able to provide me with a great price on some tires I was having trouble sourcing anywhere but Les Schwab. (in my area they had terrible reviews leading me to believe it would be risky using them for longterm services). Thankfully, Tire Rack was linked with Discount Tire who I trust in this area. The tires were a good price and communication about order and shipping updates and the ability to schedule an install appointment during check out for the order was super easy and user friendly. Great job Tire Rack on offering that efficient scheduling opportunity with the purchase. The only reason I gave 4 stars instead of 5 is the 4-tire order was allegedly shipped individually or in pairs.. As such, I was updated that one pair or 2-tires were delayed in shipping and subsequently wouldn't arrive to Discount Tire for a at least a further day. I had already gotten confirmation that the first pair/ 2-tires were delivered and the Installation date was just a day away. So, I did end up rescheduling the appointment just to be safe to make sure all tires were available. Incidentally, the 2nd pair did end up getting delivered in time so I could have kept my original appointment but I didn't want to leave not knowing until the last moment. That being said, will definitely look to Tire Rack next time I need some tires. Although hopefully this set lasts me ten years as the previous set did. Thanks Tire Rack! Great job! "
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.”
"My customer service representative was very knowledgeable "
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Tires were shipped to Discount Tire quickly and installed. "
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"Waiting to see how tires ride after they are mounted."
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"Ordering experience was very easy. Impressed how quickly the tires were shipped after ordering, delivered to local installer in less than two days! Also surprised how easy it was to make the confirmed installation appointment. Very pleased!"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"The tire rack site is easy to work with and very informative. I was ambiguous in my delivery request and Tire Rack followed up to be sure the tires would arrive when I needed them!"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Ordered the tires after researching them out, they got delivered as I wanted them. "
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"Easy to find the correct tire for my model. Easy to compare tires to find the right one for my needs"
“Thank you for sharing your thoughts with us and the community.”
"The tires were delivered quickly and were installed without issue. Thank you"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Sent to Discount Tire. Called for appointment - arrived and installed as promised. Very easy process. "
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
A rep from Tire Rack, TireRackElise, has responded:
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”