ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5


Verified
3/5

2014-11-07

""They were very fast. They called to make sure I have the necessary tools to do the job. and when I got the box they had a pack of M&M'sin and a little LED flashlight. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2014-03-27

"This is an exceptional company and now the only one I will deal with in connection with refilling toner cartridges after carelessly getting a "bargain" from another company along with a note about fraud at their warehouse leaving me uncertain what to do. TonereRefillKits.com really knows the technical details of their business and has always provided products of the same quality as the manufacturer instead of improper products or flimsy new cartridges. Thanks Reseller Ratings for asking me to write a review. I only just now notice the email."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-04

"I bought my refills for my Brother HL-3070CW color laser printer 2 years ago. I don't use it much, but they came with "starter" cartridges so I bought them after getting my printer (I like having spares on hand). Anyway, I've since recently replaced the black and yellow toner and each time, the printer recognized the refills and printouts were just as good as the original toner. I especially love the "no matter what" warranty which is backed up 100%. These guys are tops in customer service! Buy with confidence and refill instructions are clear and easy to follow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-09-25

"Just got my toner refill today! Took me 10 minutes to do it and popped it in the printer and works perfectly..so happy I saved a lot of money! Will be order more colors soon!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-02-22

"great product and great service, as always."


Verified
5/5

2013-02-06

"I'm always pleased with the help I receive when I call with questions.
The written directions are much easier to understand. Thank you!
"


Verified
5/5

2013-02-04

"Communication and shipping was excellent, unfortunately my cartridge is damaged and streaks but the refill worked fine and its good enough for daily text printing."


Verified
5/5

2013-02-02

"service worked,don't mess with it."


Verified
5/5

2013-02-01

"I love the people at TonerRefillKits.
They are really helpful and nice.
I recommend them to my friends
"


Verified
5/5

2013-02-01

"Great thank you very much"


Verified
5/5

2013-01-28

"Thank you for your seeped in delivery.
"


Rep reply posted 2013-01-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello "Wcapensr",

Our pleasure. Speedy delivery is what we aim for (in fact, 99% of our orders ship the very same business day they are placed (if they arrive before 4pm ET, or the next business day, if after normal hours.)

We look forward to serving you again.

All the best,

John Galt - "The Refill Man"”


Verified
5/5

2013-01-27

"Nice prices fast servicefast service"


Rep reply posted 2013-01-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello, "Allseasonshome",

Thank you for taking the time to leave your review about our products and business. Even short, one-line reviews are enough to give us a bright smile because it lets us know that we're doing the right thing.

If there is anything that we could do to improve your current (and next) experience with us - we'd love to hear from you. You can reach us via phone, email, and Live Chat. Of course, you could drop in by the office if you wish (though staring at racks and racks of toner all day may not be the most exciting thing on your to-do list).

Thank you, again, and look forward to serving you again.

John Galt - "TheRefillMan"”


Verified
5/5

2013-01-26

"Really good products and service!"


Rep reply posted 2013-01-28
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Greetings MJPLAXCO,

Thank you for your review and allowing us to know that you're a fan of our products and service. We'd love to hear more from you if you ever get the chance; we'd like to figure out how to go from five to six stars (at least in our books).

If there's any way we could do a better job or bring you a better service - please let us know - you can reach us through multiple means like over the phone, through email, or during a Live Chat session. Drop in sometime and we'll definitely take care of you.

Thanks, again, and have a great one!

John Galt - "The Refill Man"”


Verified
5/5

2013-01-26

"Great service, you guys have saved me almost enough to buy a new computer."


Rep reply posted 2013-01-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hi "011855",

That's what we like to call "the meal is on us!" effect.

We coined that phrased based on the fact that instead of spending full price for toner - you could use those savings to go out and have a pleasant dinner with your loved ones. We think it's an easy choice, wouldn't you agree?

Also, many thanks for taking the time to leave a review and for giving us such high props for our work and service. We'll keep doing our best!

Regards,

John Galt - "TheRefillMan"”


Verified
5/5

2013-01-25

"I am pleased with the toner refill I bought from this vendor. The ordering process is easy, delivery was prompt, and the performance of the cartridge was as expected. I have purchased from this vendor before, and have always been pleased."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-01-28
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hi Figarotvl,

Thank you for your patronage to our company and our products and double thanks for giving us such a glowing review.

It's our mission to cut down the costs of printing supplies but to also make it a fun, interactive experience. Taking the 10 or so minutes to do the first refill may be a little scary at first but the guidance from our instructions (and tech support, if you need) will immediately put a smile on your face when you see just how easy it is (plus all that great savings!).

If we could do any improvement - please let us know. Also, if you have questions or ever need any assistance, we're a phone call, email, or Live Chat session away.

Looking forward to hearing from you again and all the best,

John Galt - "The Refill Man"”