"quick, well priced, shipped quickly. A PLEASURE TO DO BUSINESS WITH."
"very efficient service---provided every thing needed
to refill with easy instructions---save money and time--definitely
recommend "
“Hello Mohiuddin61
Thank you for your kind review.
We make it our mission to be the best in the industry when it comes to customer service which is why we're jumping at the phones whenever someone calls in (it's like people fighting over who gets to answer!) Live Chat has been a real help over these many years with service, too. We love when our customers get in touch because it means we can be personal.
The instructions are one of our biggest accomplishments. In this industry, we don't see a lot of the competition coming out with detailed instructions as we have done (we've even had people try to directly copy ours, yikes); they take tons of time to put together but they're totally worth it in the long run.
And in terms of savings - we strive to bring the best prices (generally 50% - 70% off retail pricing). It's stunning to see how much big box retailers can get away with charging for printing supplies which is why we wanted to bring the savings to everyone.
Thank you, again, and we're all looking forward to delivering another five star experience to you next time you get in touch.
All the best,
John Galt - "The Refill Man"”
"You always deliver the "goods" correctly and on time. Also, your support team has the right answers to what the issues are with our printing equipment and getting the most from them and your products. "
“Hello Lewaltconsulting
Thank you for allowing us to deliver the 'goods' and that you took the time to let us know with this review. We're especially proud of the support team here because they really give it their all, each and every day, to bring you the best in the business. If there is anything we could do to improve your experience - please let us know. We're always trying to find ways to stay up-to-speed with the needs of our customers and we're all looking forward to hearing from you, in the future, so we can bring those 'goods' again, on time.
Thank you, again, and can't wait to serve you again.
John Galt - "The Refill Man"”
"my order was delivered on time, intact and ready to use."
“Hi 'Wayne74467'
We're delighted to hear that your shipment came in without any troubles and that you were able to get right into it without any delay. We'll continue to do our best in delivering a great product and experience - we hope to hear from you again so don't be a stranger - we're here to help every step of the way if you ever get caught up or if you need questions answered.
Thanks for choosing us and all the best,
John Galt - "The Refill Man"”
"Attention to the smallest detail, very good value for the money. I was very impressed with the care to the detail, the kit included even a large paper to protect the furniture from toner overspilling! That is my third kit and recommend anyone to order from this supplier. "
“Good morning, "RTBuyer".
Thank you for the great review. Though many of the gang here think I am "nuts" when I worry about something as small as an extra space between words in our instructions, a picture that isn't as good as it should be on our web site, etc., but I operate under the belief that "everything counts"!
The sheet of paper we include as the desktop protector is a perfect case in point... Though we have been including it for years (my thought was, "How many people have newspapers lying around, especially these days?"), recently, our supplier shipped us a pallet-load of a smaller size than we used to receive.
Of course, it still serves the purpose, just not as well as the larger size (which will return after we work through the ones we now have in house.)
Again, I truly appreciate your wonderful review, I thank you for taking the time to post it and on behalf of the team that made your favorable impression happen in the first place, thank you for being part of our customer family.
One last thing, if there is ever anything we do that you feel should have been done better, differently or something we should add, or a mistake we made, please let us know. While the great reviews make us happy, the construct input on something we need to know makes us get even better at what we do.
Thank you, again,
John Galt - "TheRefillMan"”
"Very good experience, same as it has always been for years.
Thanks!!!
****@****"
“Hello 'Hschulte7',
Thank you for taking the time to say such wonderful words about our company and allowing us to hear your experience with us - we love this type of stuff!
I'm sure you can tell that the print industry is rapidly evolving over all these many years (remember the old dot matrix printers? what a pain they were). Now we're seeing some truly impressive machines with tons of capabilities. Of course, with these new features come a lot of headaches (especially due to the cartridge chips they've been including) but you can rest assured that we'll always keep on top of the industry and continue to do our best to deliver exceptional value (and experience) whenever you're with us.
Thank you, again, and we hope to hear from you again, soon. You can always reach us through email, phone, and Live Chat (during work hours: 8am - 8pm ET). Have a great one!
Regards,
John Galt - "The Refill Man"”
"I can't think of anyway to improve your product or service. Just keep doing it the same way."
“Hello 'Fosterca01',
Thank you for such wonderful, straight-forward words about our products and company. The gang, at TonerRefillKits, strive to do their best each and every day from responding to emails to keeping a keen eye on the details even when putting the products in the box. It's our mission to ensure YOU gain the best product and the only way that can be accomplished is if WE go the extra mile with each step of the process (even the ones that would seem to be a "no brainer").
Again, many thanks for taking the time to leave a review and for choosing our company for your printing needs.
Though you said there isn't anything we could improve - we'd still love to hear from you as we're always striving to do better in our work. We're available throughout the day via email, phone, and Live Chat. We hope to hear from you!
All the best,
John Galt - "The Refill Man"”
"recharge kit was complete with everything needed for a neat and quick refill. I continue to stay with these guys for their quality product and great service. "
“Greetings 'Jrickg',
Danke! (Thank You) For allowing us to provide you with your printing needs for these years and we look forward to serving you in the future. We'll do our absolute best to continue with a 5-star level of service whether it's just chatting over the phone about printer news or getting the product into your hands - we want to be the best, every step of the way.
As far as refill kits go: we're delighted that you're finding them to be such an ease. It's funny but a lot of people shy away from kits because they feel that it will be too much of a pain (or that it may be messy) - no way, we say. As you can attest, everything is right there in the box with full instructions which, when followed, will have everything running in just a few minutes (and without any mess, at all). But, you already know this and for that we are forever grateful for your business.
Thank you, again, and we hope to hear from you soon. Don't be a stranger as we're always available to contact (during work hours) if you need any help or assistance when using our products (or if you just want to talk about the weather!).
All the best,
John Galt - "The Refill Man"”
"Excellent Quality as described. Fast shipping and great customer service. Thanks."
“Hello 'Khan4u7'
Thank you for the kind words and for taking your time to leave a review of our business. We're delighted that you found our products up to your standard and that we were able to get it in your hands in such rapid timing. If there is anything that you feel we could improve upon - please let us know and we'll do everything we can to implement your ideas and suggestions.
Again, thank you for choosing us, and we look forward to serving you again, in the future.
Regards,
John Galt - "The Refill Man"”
"My Name is Richard K----- I have been a customer of this company known as ReChargeX - or TonerRefillKits.com for several years and I could not be any happier than I am right now. Not only does this company bend over backwards to fill your order they tell you also many directions an tips as to how you can save money and refilling your own Toner Cartridges.
Please give them a try, I bet you will be as happy you did."
“Greetings 'Richard'
Wow! Thank you for a tremendous review!
It's been a delight to have such wonderful people on board with our company such as yourself; it's the reason why we keep doing what we're doing. Our aim has always been not just aimed at saving you money but to give you an experience exactly as you've described. So few businesses, these days, seem to go that extra mile and just want to rush people through the process so they can get to the next in line - we say no to that.
As someone who's been with us for so long, we'd love to chat with you sometime about ways that we could improve. You've been there throughout our evolution and we're still growing so a voice such as yours would be perfect for taking the TonerRefillKits experience to the next level.
Again, thank you, immensely, and we'll continue to do everything we can to ensure you continue to have a 5-star experience.
All the best,
John Galt - "TheRefillMan"”
"Have never had better service as always. Really wish that we even had a need to use more of their products as we are saving so much money using TonerRefillKits.Com for our toner and ink cartridge needs. We have never received anything from them that wasn't 100% perfect."
“Hello NorthernPlus,
First, thank you for choosing us to be your printing supplies provider, for such kind words about our company and employees, and for taking the time to write this review. We love hearing from our customers especially a repeat experience because it lets us know that each thing we're doing is building a better relationship.
Second, we too wish that we could offer more to you and would like to let you know that you could always get in touch, from time to time, and submit requests or certain printers and models. We often go out of our way to find the printer and develop a new set of kits for them depending on the demand. Likewise, Oscar may be able to source supplies for you even if they're not currently listed on the website.
Last, if there is anything else we could be doing to give you a better experience than by all means let us know. We want to make sure that each time you're back with us you say "wow!".
Thank you, again, and hope to hear from you soon.
John Galt - "The Refill Man"”
"Service was excellent, as it always is. Great thing about TonerRefillKits is their personal follow-up on a order. It's a small enough company so you're talking to someone who's on the invoice. Not only do they make personal contact with their customers, they get to talk to them directly. Who else does that?
"
“Hi 'Gregory_z_1999'
We're wondering the same question and we're glad we can be the type of company that steps up and delivers this 5-star experience you've shared. In other words: thank you!
You hit the nail on the head: we're a small company but we've got big dreams and we've found the best way to reach higher is to take the time and energy to interact with each and every customer that comes through. Sure, we make the occasional mistake but we'll certainly own up to it and do everything we can to earn and keep your business which is what makes us pretty unique (compared to so many companies just trying to rush you in and out, along the way).
Since your attention is this way - is there anything that we could be doing to bring a better experience? We're at a 5-star with you, from the looks of the review, but anything that could really be above-and-beyond in your books? Please let us know next time you're in touch.
Thank you, again, and we're all looking forward to our next opportunity to work with you.
Kind regards,
John Galt - "The Refill Man"”
"Customer Service is World Class, a dinosaur in today's world.
I would like to hear a story from John about a customer that he could not satisfy, if there is such a customer. Do you have one for us?"
“Greetings 'Ptongg'
Thank you for the five star review, your kind words, and bringing back some wonderful memories of Jurassic Park (ha!). We're a small company but we really do our best to satisfy everyone; it's definitely paid off in the long-run, no doubt.
As for a story, you'd be surprised. We certainly go the extra mile with each and every customer but, as you can expect, not everything goes out as planned but that's just being human, wouldn't you agree? Likewise, the moments when we miss the mark are excellent moments to learn about our business and practices.
We have our 100% guarantee to cover any and all problems (though we'd like to avoid having to see people go if/when something arises). However, these moments are very rare and far between. In all, I believe we do a great job and it certainly shows from hearing so many wonderful reviews of the company (such as your own).
With that being said, if there is every ANYTHING we could be doing to bring you a greater experience, better product, or make the entire process easier to understand, than don't hesitate to get in touch because we love hearing from our customers. We want to get to the next level and beyond.
Thank you, again, and we're all looking forward to serving you in the future.
John Galt - "The Refill Man"”
"Always fast and friendly service"
“Hi Grine,
Thanks for the short and sweet words about the company, products, and your experience. We'll keep doing our best to bring a smile to your face and keep up with the five star rating. Please do get in touch if you ever have the need.
All the best,
John Galt - "The Refill Man"”
"We find Tonerfillkits to be very prompt. We got our refill the next day. They called when they put it in the mail. I also like the finger flashlight and the small pack of M & Ms in the package. They are on our first to call list for refills."
“Hi there 'Robrob447',
It's always a wonderful thing to hear that a shipment arrived so promptly and that you were able to get everything running in such a timely manner. Likewise, we love hearing such kind words about our products and company so ... thank you!
The flashlight was originally placed in the kits just in case the small plastic pieces formed during the hole making step inadvertently fell back into the cartridge but they've taken a life of their own and we've heard a ton of great stories about the different uses our customers have for them. Personally, they're immensely helpful when getting home at night and you can't see the keyhole when trying to get in the house.
As for the M&M's, that's our way of "sweetening the deal" when it comes to the refill process. Yeah, we know toner isn't exactly the most exciting topic in the world but we figure you may as well have fun while you're refilling, right?
Anyway, not to talk your ear off ...
Thank you, again, for allowing us to be your printing supplier and we'll keep doing our best to bring you exceptional service and products.
All the best,
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Rostrander-771
The pleasure is all ours to have been able to provide you with your needs. We love hearing from our customers and we greatly appreciate you taking the time to leave a review (and a five star one too!). If there is anything that we could do to improve the shipping, pricing, customer service, or tech support - please give us a call, chat with us on Live Chat, or shoot over an email because we want to make your next experience shopping with us to be the best you've ever had (with any business, ever).
All the best,
John Galt - "The Refill Man"”