"We find Tonerfillkits to be very prompt. We got our refill the next day. They called when they put it in the mail. I also like the finger flashlight and the small pack of M & Ms in the package. They are on our first to call list for refills."
"First rate people. You have issue they fix it . Used them for better than (5) Five years. NO WORRIES !
"
“Hi Sandyulm,
We're glad to have been able to bring you such a wonderful experience over all these years and can't thank you enough for taking the time to leave a review, continue to use our products, and allowing us to help with your printing needs.
One of our philosophies has been: "Don't make it difficult".
Toner, quite frankly, isn't exactly exciting nor is it difficult but it's a necessity and does present a few items that would throw people through a loop. We set out to make a kit (and other products) where when you picked them up and got started it became "Ah, this makes PERFECT sense". Hence, why we put so much time and energy into our instructions, customer support, and research/development.
We're delighted you've found our company and its products to be of such great quality and we'll keep doing everything we can to keep you saying "Yup, TonerRefillKits is the best, hands down".
Looking forward with working with you again. All the best,
John Galt - "The Refill Man"”
"Very pleased with process,even though i am half way around the world - it made no difference. The only criticism would be lack of info on courier service - i tried several, which came with not available outside the US, the one i tried was expensive, nearly as expensive as one of the colours, but by then i was tired the process, so i accepted it."
“Howdy Mike_Dubey,
Thank you for allowing us to know about your experience and for taking the time to leave a review.
We deeply apologize about the courier service and we're trying our best to increase the options for our overseas customers. There are a handful of shipping providers and a ton of options but all of them aren't exactly inexpensive when it's going outside of the U.S. which is truly unfortunate. Hopefully, with the new year, we can discover better ways to lower this cost.
As for the product, we're extremely pleased that you found it to be of such high quality. If there is anything we could be doing to bring a better experience in your parts of the world - we'd like to know. Thank you, again, and we're looking forward to serving you in the future.
- John Galt "The Refill Man"”
"Toner Refill Kits has always operated above my experience with refill kit companies. I use them exclusivly now. They are the first company that followed through with a call to confirm the web order. I used two other companies that provided toner but not plugs that fit. Its TonerRefilKits.com for me from now on!"
“Hi JohnSpohn,
Thank you for taking the time to leave such a wonderful review; we're delighted that you chose us as your exclusive provider and will do anything and everything to keep that same level of high experience when dealing with us.
It's a shame that so few companies don't follow up on orders, wouldn't you agree? After all, how long does it really take to just confirm an order, after all. That little touch added to our routine has been praised time and time again and we're very glad that you too find it helpful and welcoming.
In the case that such an event would arise (such as with a plug, as you have experienced), we'd like to let you know that we're always just a phone call, email, or Live Chat away - we'll jump on it immediately and have you up-and-running in no time at all.
And, just to add to this, we have our 100% guarantee so if you don't like our products, don't need a kit/cartridge anymore due to a new printer, or just have our product collecting dust - we don't want you to pay for it - get in touch and we'll take it back, no questions asked, full refund. Now that's a good way to do business, wouldn't you agree?
Anyway, your time is important and don't want to keep you hear jabbering on and on. Thank you, again, and have a we're all anxiously awaiting your next order so we can go above-and-beyond for you.
All the best,
John Galt - "The Refill Man"”
"TonerRefillKits.com has low prices for high quality products, fast shipping & superb customer service.
Their tool kit came with the best set of easy-to-follow, step-by-step instructions I have ever seen -- for ANY product."
“Hello Vaastu,
Thank you for the kind words about our company and we're extremely grateful that you chose us for your printing supplies. We do our best to cover all areas of service in our products and service which makes it delightful to hear that we brought our "A" game during your experience with us. In terms of instructions, we spent a crazy amount of time working on each but it's all worth it especially when we hear how well they worked. Again, thank you and we're all looking forward to hearing from you again!
Regards,
John Galt - "The Refill Man"”
"I received refills two years ago, then my Samsung printer died. Samsung refused to honour their warranty, so I bought an HP. TonerRefillKits.com exchanged my old, unusable toner for the toner required, no questions asked. Few companies have this quality of service and I am doing my best to run my company to the same high standard. I get all my Ink and Toner from TonerRefillKits and any issues I have ever had (two tiny ones) have been dealt with with speed and urgency. If someone told me "You are just like TonerRefillKits", I would be so proud of my crew, my office, and all of their efforts. I was not asked for a review, but jumped at the chance to write one when I found ResellerRatings wanted one."
“Hello Richard F. Price,
We can't thank you enough for allowing our company to service your printing needs; it's wonderful to hear from you and we're absolutely delighted to hear about your experience with our products and service.
Our guarantee is pretty much our philosophy. It never makes sense why a company wouldn't honor their agreement so where they drop the ball - we'll step up! It's worth it, as per your example, because if we didn't than we'd stray from our philosophy of putting the customer first and foremost.
If there is anything that we could be doing to improve your experience, please let us know - we're always seeking feedback and criticism so we can get to the next level. Again, thank you, and we wish you all the best.
- John Galt "The Refill Man"
P.S. We wish you the best with your company and we're sure you will reach an amazing level of service!”
"I have used their service for many years and have been delighted with their products and service. Their helpful guides make a difficult task, childs play. They fully understand the needs of the consumer and aim to please.Their products have never failed me,they are indeed comparable to the brand names . Their return policy is fantastic. Why go someplace else.
School Psychologist"
“Hello Covered613,
Thank you for allowing us to be there for you and to supply your printing consumable needs; we love hearing feedback like this because it reinforces that what we're doing is on the right path. We will continue to go above and beyond with each new contact with you and through newer products & documentation. If there is anything we cold do to improve - please let us know and we'll get right to it!
Thank you, again, and we wish you the best.
John Galt - "The Refill Man"”
"My experience was been superb. I had a question by phone before ordering and they answered on the first ring! Who else does that these days? The answer was just what I needed. The kits were shipped exactly as requested and the installation instructions are excellent leaving nothing to chance. These people are definitely on my "preferred supplier" list!"
“Hello Metcalfe38,
Wow! We love, love, looove reading reviews and experiences like this!
It's an absolute delight when we're given a chance to show what our company and our employees can do and being on your "preferred supplier list" is a wonderful reward for our efforts - thank you!
We're reachable 8am - 8pm ET M - F, so if there is every any trouble, feedback, or if you'd just like to have a chat about the weather, do get in contact and we'll get to you right away.
Thank you, again, and we can't wait to serve you again.
Regards,
John Galt - "The Refill Man"”
"ToneRefillKits is the best company I have ever delt with. True to their motto no hassle, no fine print.
I know of no other business that can match them to do business with.!!!
Charles Jeseo
****@****"
“Hello Charles,
Thank you, tremendously, for your words and thoughts about TonerRefillKits and the service everyone puts into their work, here. There are a lot of companies that tout this idea that it's "easy" or "we're here for the customer" but it's quick to find them reeling back once the pressure comes on (charging restocking fees, not accepting returns, putting you on hold for half an hour) but we said we'd NEVER want to be one of those companies which is why we aimed at a simple motto to live by and we're delighted that you found us to be in your top-tier.
If there is ANYTHING we could do to improve your current (and future) experience with our company and our products, please do get in touch and we'll jump right to it. We're here every step of the way.
Thank you, again, and all the best.
- John Galt "The Refill Man"”
"I appreciate the instructions and mini flashlight. "
“Hello Kirkmasters,
Thank you for the feedback about our refill kits and doubly so for choosing us for your printing supplies. We're very proud about our instructions and believe them to be top-notch in the industry - we pull out all the stops when it comes to detailing every major (and minor) step of the process to ensure you're able to do the refill process from start-to-finish without a hitch. Likewise, those little flashlights are amazing at working on the cartridge but just as much fun when you have it on your key chain (you're no longer left in the dark - they're really quite powerful!).
We look forward to serving you again and please get in touch if you ever have any tech or customer support issues - we're here to help.
All the best,
John Galt - "The Refill Man"”
"I haven't received the order yet,because of a problem. They were very helpful getting it sorted out and the order will probably be waiting in my mailbox Monday morning"
“Hello "Dr. McHugh",
Thank you for choosing us.
We're deeply sorry that your order had a mix up but very relieved to know that everything was sorted out, and that you're satisfied with our customer service.
We're sure that, once you get your order in, you'll marvel at how great the product, its instructions, and quality will be; we take great pride in our work and do our very best to pass that level of excellence onward with each new order.
Just as a reminder though, we offer a 100% guarantee which simply means that if you don't like it - you don't pay for it. We're serious! We don't feel that we should keep your money if the product isn't want you expected. But, we do think you'll be more than pleased.
Thank you, again, for your order and patience.
All the best,
John Galt - "The Refill Man"”
"I have been dealing with TonerRefillKits.com for years and have never been disappointed with their description of a product or with what they delivered. The HP toner cartridges perform just like the originals."
“Greetings Ray-123,
Thank you for your most recent order and your patronage with our company over all these years - everyone at TonerRefillKits.com extends our most sincere thank you for allowing us to be your printer consumables supplier.
Your kind words and feedback allows us to know that we're doing something right - and we'll keep at it! Each step of the process requires each member of the team to keep a keen eye on the product and the process to ensure you're receiving the best quality and we're delighted that you've found our products to be of the everything you hoped for.
If there is anything we could improve or if you ever need to get in touch - please contact us through email, Live Chat, or, during the work hours, on the phone.
Thank you again and can't wait to hear from you again.
All the best,
John Galt - "The Refill Man"”
"excellent. They've always delivered. I am happy with the company."
“Hello Damama78521,
In such a few words, your feedback speaks volumes about our company and that we're doing it right. For that, we thank you. We'll continue to do our best to bring the highest quality printing supplies to you at a great discount; looking forward to serving you again.
All the best,
John Galt - "The Refill Man"”
"I am very satisfied with TonerRefillKits.com. I had never ordered from them, but my cartridge finally arrived this week. Because of the Thanksgiving holiday it had been delayed. Since they did not have it in stock, it was coming from California. I was very happy to be able to use my printer again. Thank you, Toner Refills. I will certainly use you in the future.
Diane VB"
“Hello Diana VB,
Thank you for choosing us and we're delighted that you're back up and running with your printing.
We hope you had a wonderful Thanksgiving and do apologize for the holiday delay (which prevented your shipment from going out); we're a small company and value spending time with our family on the big holidays but the moment we're back in the office - we make sure everything gets out the door.
We always try to accommodate our customers. Sometimes, like you had experienced, something may be out of stock (at that time) but Oscar (our tech support) will do everything he can to source your supplies at our same level of discount even if it means we take a small hit because, after all, we want to get you back to printing without a hitch.
Thank you, again, for choosing us and leaving such kind words about our service and company. We're looking forward to hearing from you again.
Sincerely,
John Galt - "The Refill Man"”
"Great product. Customer service is awesome"
“Hello TheMooneyRanch,
Thank you for your review and choice of words; this would be something we'd love to have on a bumper sticker because it's short and to the point - it packs a punch!
We'll do everything we can to deliver this same level of excellence on each and every order; we're always here to help so please feel free to get in touch if you ever need customer or tech support.
Thank you, again, and all the best,
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hi there 'Robrob447',
It's always a wonderful thing to hear that a shipment arrived so promptly and that you were able to get everything running in such a timely manner. Likewise, we love hearing such kind words about our products and company so ... thank you!
The flashlight was originally placed in the kits just in case the small plastic pieces formed during the hole making step inadvertently fell back into the cartridge but they've taken a life of their own and we've heard a ton of great stories about the different uses our customers have for them. Personally, they're immensely helpful when getting home at night and you can't see the keyhole when trying to get in the house.
As for the M&M's, that's our way of "sweetening the deal" when it comes to the refill process. Yeah, we know toner isn't exactly the most exciting topic in the world but we figure you may as well have fun while you're refilling, right?
Anyway, not to talk your ear off ...
Thank you, again, for allowing us to be your printing supplier and we'll keep doing our best to bring you exceptional service and products.
All the best,
John Galt - "The Refill Man"”