"They were very fast. They called to make sure I have the necessary tools to do the job. and when I got the box they had a pack of M&M'sin and a little LED flashlight. Impressive."
"I can't believe how fast and simple it was to refill a toner cartridge. Thank you so much for a wonderful kit. "
“Hi there, Ircentaur,
It's great to hear that you had such and easy time with our toner refill kits and, more importantly, thank you for giving us such a high review!
One thing you'll noticed, once you complete the refill process, will be that the entire process goes even faster because you're experienced.
Many cartridges can go two or three refills before we recommend using an EmptyX cartridge. This means that the second and third time cuts out about 1/2 of the time.
If you'd like to know more, we'd be happy to have a chat with you about some of the other options. In the meantime, enjoy your savings!
Thanks and all the best,
John Galt - "The Refill Man"”
"The quality of the products for both Laser and Inkjet products is as good as the original. They go far above what they should to be sure the customer is satisfied with their purchase. The staff is happy to answer even the most basic questions and are always ready to help. I have tried many other companies but once I started buying from TonerRefillKits I have not found a reason to look elsewhere."
“Hi Rwg-984,
Thank you for your glowing review and for allowing us to be the people for your printing supplies; there are a lot of competitors out there and, not to brag, but I think where we truly excel comes from what you have described: that fact that we take the time to talk with our customers rather than brushing them off the moment they finishing hitting the buy button.
It's a delight to hear that the quality of our products matches your expectations of the original brand. On that note: is there anything that we could be doing in order to improve your experience with our products?
We'd love to hear from you and we're all patiently waiting the next time you get in touch. Again, thank you for your commitment to the company and we'll do our best to go above and beyond with each and every interaction we have with you.
Regards
John Galt - "The Refill Man"”
"I will soon be ordering the color toners"
“Hello "Powersfs",
Thank you for the five star review and letting us know that you'll be back. We can't wait to get color toner into your hands because you'll see that they are pure, top-quality and will have you printing in no time at all.
Whenever you're ready, if you have any prior questions, you're welcome to get in touch with us through the phone, email, or Live Chat and we can aid you in getting the most out of your next purchase.
Thank you, again, and we're all looking forward to serving you soon!
John Galt - "TheRefillMan"”
"I have been a repeat customer with you and have always found the order and servicing quite pleasant and have received the shipment promptly."
“Hi Hariatnj,
We can't thank you enough for your patronage of our company. You can rest assured that we will do anything (and everything) we can to continue to bring you the very best in the business.
I want to also thank you for taking your time to write this review. It's always a blast to hear from our repeat customers and see that we're still delivering the same level of excellence throughout multiple contacts as it shows the gang here is doing it right (as always!)
We look forward to serving you again.
John Galt - "TheRefillMan"”
"I always enjoy the experience I have dealing with TonerRefillKits. Always prompt, friendly, communicative, offering quality products."
“Good morning, "JVClarke":
As always, let me start out by thanking you for the great review of our company. Whenever anyone takes the time to give us a thumbs-up it puts a big old smile on my face.
As I have said before, one of the greatest things about owning your own company is that when things go really, really well, you are the one people give the praise to (unfortunately, the other side of that coin, is when stuff doesn't go very well you are the one they immediately hammer on!)
The reality of it is, though, the reasons my company gets as many fantastic reviews as it does is because of every single person who works here with us.
On their behalf, I want to thank you and everyone who has ever given us a great complement, a great review, a thumbs-up, a Facebook like, etc. from the bottom of my heart.
The one thing I do always remind people who do give us a thumbs-up is that while the great reviews make us feel really good about what we do and what we offer in the way we support it we really, really need to hear any constructive input you can provide and need to hear about any issues or problems he might run into because the only way we can get even better at what we do (and that is my goal) is being alerted to things that could be done better.
So, once again, thank you very much for your review and for being among our customer family. We really appreciate it!
John Galt - "TheRefillMan"
www.TonerRefillKits.com”
"Called to check and make sure I ordered the right product and called later to see if I received my order. Instructions with product clear and concise. This is the way all sellers should treat their customers."
“Hello "Killion1978",
It's a true delight to hear from you and we thank you, tremendously, for giving us such a glowing review (and that you took the time to leave one).
A lot of companies these days want to skimp on the personal contact but we could never understand that... it doesn't make sense not to get in touch with customers because they are the lifeblood of business. Why would you pass over them just because a sale has been made?
Getting in touch with our customers has always been one of the biggest items on our list; first, and most importantly, to thank you for your business, second to verify the accuracy of your order and third to see if there is anything else you may have been looking for that either you didn't find or that you feel we should carry.
As per instructions, those too we are extremely proud of. They take a lot of work for each kit but it's ultimately worth it when we get to hear praise about them and that we know that the refill process went along without any hangups or hurdles.
Can't thank you enough for allowing us to be your printing supplier; we'll continue to do our best to bring a smile to your face as you have done to ours. If you need anything, we're always a phone call, email, or Live Chat away - please do get in touch if you have any questions or comments - we'd love to hear from you!
Kind regards,
John Galt - "The Refill Man"”
"all parts of the order process and product performance exceeded my expectation.
Easy to find the equipment
Easy to find the product
Easy to place the order
Easy on the delivery price (best of any internet order)
prompt international delivery time line.
not one misstep."
“Hello Tomordanis2010,
"Easy" is a word we love to hear because let's be honest here: toner should be so simple to order and make use of, why make it difficult for customers to use these products?
We'll never understand why so many companies cheap out on their instructions and quality just to save a few bucks.
Oh, and of course: thank you!
We love hearing from our customers (especially their experience); it's good to know that everything went well on your end. Great reviews bring a great smile to our faces.
We're all looking forward to your next contact and, in the meantime, enjoy your savings!
Thank you (again),
John Galt - "The Refill Man"”
"The new cartridge works great and the prices are unbelievably good."
“Good Morning, Allan:
Thank you, very much, for taking the time to give our products and our prices a big "thumbs up". It is greatly appreciated.
While our re-order statistics tell us our customers love what we do, those numbers don't have near the impact that someone taking a few moments and letting us know their feelings do.
Again, thank you for your review and for your patronage, too!
John Galt - "TheRefillMan"”
"I have shopped with tonerrefillkits twice now and they have been excellent. The product is great, instructions are clear, and customer service and shipping is spot on. Anyone looking to save money on toner should definitely look at tonerrefillkits.com. "
“Hello, VisionAuto!
Thank you, not only for the patronage, but for the kind words.
I must say, it has been a long week (doing all sorts of time-consuming network maintenance - fun... Not!), but seeing your review made me smile ear-to-ear and reminded me about why I still love what I do after 26 years!
We do take great pride in our products, their instructions and our customer service and the icing on the cake for us is when someone like you takes the time to let us know we nailed it.
I thank you, again, for your review and don't forget, our phone number and contact info is all over everything you received from us (and all over our web site, too), so if you ever need anything from us (have an "issue", a suggestion, whatever it might be), please let us know.
Have a great weekend,
John Galt - "TheRefillMan"”
"Excellent company. Product was delivered quickly and with very easy to understand and follow step by step directions. I can see no appreciable difference in the print quality of the refill toner and the original cartridge.
I highly recommend. An extremely good value."
“Greetings "Murphys1972",
Thank you for being a fan and giving us such high praise! It's always a real pleasure when I get to read such kind words about our company, products, and the work we put in.
One of our great prides (which we're glad you mentioned) are the instructions. We pour a lot of time and energy into them, to an obsessive point, but it's all worth it especially since we get to hear from people like you who take the time to tell us you found them to be straightforward and helpful.
We're all looking forward to serving you again and can't wait to hear what you have to say about us for the next round.
Thank you for your review and do something fun with the savings!
John Galt - "TheRefillMan"”
"My current toner cartridge isn't quite ready to be replaced, so I haven't used the refill kit yet, but I am already impressed with the company and completely confident that the product will be just what I want. The tool kit (a one-time purchase) contains very sturdy implements, and the instructions are clear. The toner bottle is much larger than I expected. The package arrived within two days of ordering, and the customer support is fantastic. I ordered online at night and received a call the next morning to verify my order, thank me for my order, and tell me about the company's toll-free support line for assistance. The employee who called stressed that they want me to be a very satisfied customer. I can't believe I have been buying refills for my Dell laser at $100 a pop for years. I will update after I've used the kit."
“Hello Maureen,
Allow me to thank you for sharing such a wonderful review and for giving up part of your time to write this review. It's always such a pleasure when reviews, such as yours, come through. We like to share them around the office because it instantly gives us a smile and gives us a great boost in motivation (and the gang here is the reason we get great reviews!)
I am absolutely confident that you will find everything superb. The refill kit may be somewhat intimidating at first glance but you can rest assured that our instructions will guide you throughout the entire process without hurdles. But, in the unlikely event that you do get stuck, you can always get in touch with us through phone, email, or our Live Chat. Oscar, our tech, is very knowledgeable and can guide you through the process if you need.
On that note, I'd like to mention that all of our products come with a 100% no fine print guarantee. This simply means that if you don't like it, you don't pay for it. We'll replace it at no additional charge or, if a refill is not your thing, we'll refund your money. Though, I think it will be highly unlikely as you'll soon find that the refill kit is far simpler and easy to use once you get into it.
Thank you, again, and please let us know how everything goes once you complete the process. We'd love to hear your experience!
Kind regards,
John Galt - "The Refill Man"”
"Company is incredible! Contact, follow up and customer service is second to none. Highly recommended!"
“Hello Sboydman,
Thank you for your kind words about our company and service. Everyone here strives to go the extra mile throughout each element of their work - especially so when we're in touch with customers, as you've experienced.
With that being said - we're always seeking ways to improve. If there is anything you could think of than please let us know. In the meantime, we hope you have just as much of a great experience with our products as you did with your contact with us. We'll be here to help if you run into any snags.
Regards,
John Galt - "The Refill Man"”
"Great service, fast service !"
“Hello Info-332,
Thank you for taking the time to leave a review about our business and services. We're delighted that we hit the five star mark with you and promise that we'll do everything, within our power, to continually deliver that same level of exceptional experience. If there is anything we could improve or work upon - please let us know - we already believe we are the BEST printing consumables company there is, but constructive input from our customers allows us to get even better!
Thank you for your great review,
John Galt - "The Refill Man"”
"I am having some issues with leaking toner when the machine sits for a while between printouts. The Magenta cartridge just refilled is sporadically leaving red spots on the pages. Usually after a couple of prints, it will discontinue the spots, but after sitting for a number of hours, the spots will be visible again. Do you have any recommendations to remedy this?
George Hutchinson ****@****"
“Hello George-952,
Thank you for reaching us about the issue you are having - I have immediately sent a message to our tech support specialist, Oscar, and he should be in touch with you very momentarily.
Update (01/15/13): We're delighted that Oscar was able to solve the issue and thank you for allowing us to get you up and running, perfectly.
Thank you, also, for giving us the opportunity to jump on your issue and fix it.
Unfortunately, since most companies provide God awful customer service people have come to expect that every company they deal with will treat them the same way and simply don't even bother to ask for help.
And, that's despite the fact we have a six word guarantee!
(How do we know they don't ask for help? Because when we make our follow-up calls to customers we do find ones who during that call will say something like, "You know, the last time I ordered I had a question about this... or a problem with that..." and when we mention that we don't see any record of that issue in their "file", they say, "Oh, I didn't call...")
As I also like to say, "Kreskin (the mind reader) no longer works here (he got a much more lucrative deal in Las Vegas), so we implore you to let us know if you ever, EVER have a problem with anything we offer (or say, or post on our web site, ANYTHING) because the only issues we can address are the ones we hear about.
As you found (and as I phrase it and the gang around here hears this multiple times per week), we take our customer service, product completeness and tech support as seriously as a heart attack.
We are smart enough to realize there are other sources for toner and ink out there (about a JILLION of them) and the way to really rise above the rest is to nail everything do, but, especially customer service and support.
Thank you, again, George!
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello "Brent-114",
Many thanks for your time in writing out your review and double thanks for allowing us to provide you with printing supplies.
Speed is one of our major goals but it's certainly quality and experience that goes into our top-tier. All the little things that go into the package and how we contact was put in place because we believe it's the right thing to do, as a company.
The M&M's are a little treat to add to it all and the flashlight, though originally meant to aid in some parts of the process, is a cool freebie that just sort of caught on.
We'll do everything we can to keep you impressed and deserving of the five star rating. If there is ever anything you may need - please do get in touch.
Thank you, again, and enjoy the savings!
John Galt - "TheRefillMan"”