"I am very happy with the toner refill kits I received. Much better quality than the refurbished ones I had been buying from Amazon. Thanks a lot."
"As always, excellent. I actually ordered toner for my Mom's printer as well. Customer service is excellent - they are courteous, knowledgeable, and very professional. The instructions that are given with the toner bottles are very straightforward and easy to follow for even the non-technical. I have been doing business for years with TonerRefillKits.com and will continue to do so because of their pricing and first class customer service."
"Hi, I placed my order on Wednesday 2/8/12 just before 5 o'clock. I was told that I would receive my order on Friday the 10th. Well, when the package came, it was only a partial shipment. I called the 800 number and talked with Traci. She apologized for the delay on the remainder of my order and it would be in Tuesday 2/14/12. With that, I was physically and emotionally drained. I really needed the rest of my shipment, but as we all know the shippers will get it to you on their schedule. On Saturday the 11th, FedEx delivered the remainder on my order. "WHAT" a relief that was. I'm not positive, but I believe the "Traci" helped on getting my order filled. Kudos to you Traci. You ladies are outstanding. "James" a very satified customer.
"
"I ordered two toner refills for my HP laserjet and have been very impressed with the product. Clear instructions with pictures :). Worked great. "
"My toner cartridges arrived as advertised and are working great. One of the cartridges in my order did not arrive with the other three. I called TonerRefillKits.com to see what happened. Their customer service was excellent, and they let me know that the fourth cartridge was in a separate box and should arrive shortly. It arrived later that day. My first experience with TonerRefillKits.com was wonderful, and I will now be a repeat customer."
"My ink cartridges arrived on time and everything is working OK."
"Well done product with very clear directions for the specific cartridge I need to fill.
Prompt delivery, and ready access to knowledgable phone help. I have found a source for future needs."
"Excellent as always
I do not need 25 characters!"
"Great! They contacted me to check that they had my order correct since it had changed from my normal orders."
"Easy ordering, fast shipping, good stuff.
Thanks!"
“Thank you, for your review and for your order.
From day one (over 12 years ago, on line) my goal was to make our ordering process as simple as possible (still not perfect, but we are always working on it.)
My goal for shipping was to ship ever order the same business day (as long as the order was received by 3pm ET, which, in reality, is usually extended to 4:15pm every day thanks to two great drivers we have with FedEx and UPS).
99.7% of the time we hit that goal (and that means, there, as well, we have room for improvement.)
Thank you, again, for the order and the review.
John Galt - "TheRefillMan"”
"We have been using TonerRefillKits for over about a year and are very impressed with the excellent value of the refills, the positive can do customer service attitude, and their willingness to go the extra mile to make sure that we are pleased with their service. I am happy to recommend them to other efficiently run businesses such as ours."
“Thank you for the "thumbs up" and the order.
For us, a long-term customer relationship is the reason we exist. There just isn't enough profit in a single transaction to keep our doors open, so we do whatever we possibly can to ensure our customers come back time-after-time.
While I get the pleasure of receiving the great reviews we receive the reality of it is the reason we get those reviews is because of everyone here who makes our company what it is.
We have a great team of employees, they make coming to work enjoyable (a rarity at most companies) and they do a fantastic job.
Thank you, again, for your review and your order.
John Galt - "TheRefillMan"”
"I have faithfully been using these products for many years and with those frequent coupons give us additional savings (10%, 15%, even 20%!)..... And before I forget, they included a tasty chocolate, a small toy and their personal touch and care they took on packaging."
“Thank you for your review (and, especially for your reference to the M&Ms, they were my wife's idea almost 12 years ago...)
We are well aware that "toner" isn't exactly a hard-to-source product and we do everything we can to make certain no other company matches what we do across-the-board so we are the ONLY choice.
The coupons are a monetary "Thank you for your business!" and we try to always have them available (or coming "just around the corner").
What cracks me up (in a really good way) is that even though our average savings on our ReChargX toner refill kits is 70%(!) vs. the "office superstore" MSRP, we are still able to provide coupons that go beyond that.
(Okay, maybe the reason all of the big printer manufacturers have way nicer/prettier/taller buildings than we do is because they charge 3 - 4 times more than what we do, but, I'm delighted with what we have and hope to do this for another 25 years!)
Thank you, again, for everything!
John Galt - "TheRefillMan"”
"Being in sales myself, I admire the quality of customer service you guys offer. Although I don't order a lot of supplies from you because my printing needs aren't very high, I always keep you guys in mind when I do need to order something because you guys follow up with your past clients.
Keep up the good work and may your company enjoy much success!"
“Thank you for your kind words.
Since you mention you don't order a lot of supplies I will point out that from day one (on line since 1999 and in business since 1987) our goal has been to aim for small customers first and foremost.
The reason is very simple and the philosophy can best be summed up by this...
If the savings to the customer means as much to them as the profit on their order means to us, we have a perfect "marriage".
While we do have a bunch of extremely large customers (with readily recognized names and if you are reading this comment of mine and happen to work at one of them, we do appreciate your business, as well), the bottom line is that "marriage" isn't present in that transaction (does the purchasing agent at a giant Fortune 100 company ever get to eat the M&Ms we send out? No!).
Thank you, also, for your wishes for our continued success. We've been in the toner business for 25 years and aim to do this for at least another 25 (I don't want to be a WalMart greeter, so I really need to keep TRK going strong!).
Thank you, again, for your kind words, your well wishes and your patronage.
John Galt - "TheRefillMan"”
"If I have a printing problem, I know Oscar or Traci will always be able to solve it. Can't say the same for Walmart, Kmart, Target, Office Depot, Office Max, Publix, Winn Dixie or Staples. TonerRefillKits.com is a highly-professional organization dedicated 100% to solving customer printing problems.There is no comparable organization in the retail field today."
“Hello, Alex!
You have nailed the two most visible reasons for our success... Traci and Oscar.
Without the two of them we would be hard pressed to receive the sorts of reviews we routinely get.
Not only do they make coming in to work, fun, they make what we do in the eyes of the customer as great as it is.
While we know we aren't perfect, that is exactly what we aim to provide (and every day and every customer interaction gives us a chance to improve what we do.)
(I'll make certain to pass your compliments on to them!)
Plus, as you have already seen, I believe our job isn't just to support our products, we will gladly help with printer, fax or copier problems, in general (because we know the manufacturers of those machines aren't necessarily the easiest people to get in touch with, nor are they the most "hands-on helpful" they can be.) It's all part of what we do.
Thank you, again, for your on-going patronage and your kind words (and thank you for putting a huge smile on my face.)
John Galt - "TheRefillMan"”
"The product and customer service and level of appreciation is superlative. It does seem to take a long time to recieve the product."
“Thank you, Jerry, for the patronage and the great review.
As I have mentioned in other replies, the reason we are able to receive the reviews we do for our products and our service is because of the fantastic team of people we have working here (I get the fun of receiving the great reviews, they are the ones that make them all possible.)
BUT!!! With that being said, I am very concerned about the comment you made about the long time it took to receive the product. If you would, please give me a call (or drop me an email: JGalt@TonerRefillKits.com) and let me know the specifics, because that is not the norm (over 99% of our orders go out the same business day they were received, so I would like to dig into this.)
I thank you, again, for your compliments and patronage and apologize for the apparent delay in your receiving your order (no matter what the reason.)
I look forward to hearing from you,
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Thank you for the kind words and your patronage. Both are greatly appreciated.
I will admit that part of the reason we contact customers before they place their order is self-serving (okay, much of it is self-serving!)...
If we contact a customer before the order is shipped we then have the opportunity to address anything that might need fixing (printer consumables can oftentimes be a pain to order with so many machines with so many similar model numbers and cartridges with similar numbers, as well.)
At least 15% of the time we find the customer has ordered the wrong item for their machine and by catching that, we save them a lot of grief (and us, as well), but we also save time and money by fixing it before it ever became a problem.
The "Thank you for your order!" message we say at the beginning of the call is absolutely sincere (it's no secret we aren't the biggest company in the world...) and without tons of SOHO/SMB customers, there wouldn't be a TonerRefillKits.com.
So, on behalf of the greatest team of employees I have ever had the pleasure of working with, thank you, again, for your order.
John Galt - "TheRefillMan"”