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5.00/5
Chance of future purchase:
5.00/5
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5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2012-03-06

"I have been buying from TonerRefillKits for almost 10 years now. They are the most inexpensive alternative to buying new toner cartridges. Service is in the top 0.5%! Really. They show care in all that they do from follow up calls to make sure you received your shipment, to putting packages of M&M's in your order! They are always thinking from the customer's viewpoint. We need more companies with their philosophy. Their products are all of the highest quality. They provide everything you need to refill your toner cartridge (which is nearly as easy as refilling your salt shaker). I cannot recommend them enough."

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5/5

2012-03-06

"Concerned sales reps called to verify that I was fully informed as to how to use product. Good work, folks. I'm a former customer who moved, so their records did not show me as a prior customer. Their customer care is exceptional!"


5/5

2012-03-02

"The process was as easy as they advertised"

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5/5

2012-02-29

"TonerRefillKits.com TEAM ROCKS!! We have used your website four times already for orders and are more than satisfied with each purchase/transaction. My wife works for a hospital of over 27,000 employees and is going to send a system-wide e-mail to let everyone know about you. Thanks for great service, a great product and a great price. We will continue to use you on a regular basis. Thank you. Roy and Janelle"


5/5

2012-02-28

"Overall, I have been well satisfied with TonerRefillKits for 5+ years. I recently had a problem with a new printer but after talking to Oscar, my problems were worked out. I believe the problem I encountered was because of something I did. I will be a little more careful in the future when refilling my cartridges. Wonderful people to do business with. Any calls were answered by someone, who I believe, really tried to solve the problem at hand and worked with me to resolve the problem to my satisfaction."

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5/5

2012-02-27

"I think they bring a lot of value by educating consumers like me how my toner cartridges have a lot more life than the toner that is inside them. Their kits are super simple. In my most recent order I received a follow up phone call from a friendly CSR checking in to make sure that my order was received in a timely manner. Very nice touch. Thanks for asking about my experience. -- Barry"


5/5

2012-02-26

"The order was easy to place online. Very shortly thereaftr, TonerRefillKits.com called acknowledging and thanking me f. The young lady was very polite on the telephone and indicated shipment date, etc. of the order. The toner kits arrived promptly with the shipping label enclosed as well as a little thank-you package of M&M peanuts (my favorite) and a little keychain lighter. The young lady who called on the phone to acknowledge my order was very cheerful and polite. This company is certainly a pleasure to do business with."

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5/5

2012-02-26

"Best service anywhere. Thanks for being there."

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5/5

2012-02-26

"A company that really appreciates their customers. Fantastic customer service, quick delivery, and personal follow-up with my order. I'll definitely do business with TonerRefillKits.com in the future and highly recommend them."


Verified
5/5

2012-02-26

"Prior to owning a laser printer I had been refilling inkjet printers with much success and cost savings. After consumer monochrome laser printers became really affordable (with better print quality than inkjet) about 8 years ago, I was a convert. Figuring it’s technically possible to refill, the problem was I never could figure out a “good” source for toner refills, so I kept stock piling old cartridge carcasses and buying new cartridges.

Recently I went to buy a new cartridge and they didn’t carry any! When that happened with my first Laser I bought a new printer (stockpiling the old printer and cartridges figuring I’d figure it out some day). This time I was determined to find a source of good refill kits. I tried searching online for kits, knowing from inkjet days that “universal kits” didn’t exist. I was trying to find ANY reviews or testimonials that ANY company was good. The only company with ANY reviews (good, bad, or otherwise) was tonerrefillkits.com. The pictures on the site were different for each printer model, so I knew they were model specific.

What people say is true. I got a follow-up call after the order, shipping to Canada was prompt (9 days), the order came with peanut M&Ms, and they answered my email promptly. The printer model page wasn’t listing the tool-kit, the cartridge model page listed the toolkit, Traci clarified I didn’t need the toolkit and corrected the listing.

Indeed I didn’t need the toolkit. The instructions walked me through the process, and I didn’t need anything other than a screwdriver, tape, a piece of paper, and some newspaper to set it down on. The kit came with everything else: a new plug, a new chip/fuse (for level reporting), toner, and a cloth. The kit came with more than enough toner to fill the hopper.

I’ve only printed a couple test pages and the quality is good. I see no reason to stop using tonerrefillkits.com and recommending to my friends. Somewhat corny yes, but what can I say, it worked (the marketing and the refill)

"

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Verified
5/5

2012-02-25

"I appreciated the phone call from TonerRefillKits.com informing me that they have a better product for my needs than the one I originally ordered. I certainly intend to do business with them again as we have two printers in the house. I took my wife a while to come around to using toner refill kits but she's a fan now!"

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Verified
5/5

2012-02-24

"I like the services very much."

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5/5

2012-02-24

"The refill kits arrived promptly and have worked flawlessly. The directions were very clear and easy to follow although it took a little more time than I expected (only because of the heat up time necessary for the tool that creates the openings in the toner cartridge)."

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5/5

2012-02-23

"Always the best. Have not ever had a problem. Was able to answer any questions I had. Even took back toner I had from a previous printer that I didn't have anymore."

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5/5

2012-02-23

"I have a very good service from people of Toner Refill Kits and thank all for caring for their customers. The products purchased is to my entire satisfaction.

The only dissatisfaction is the charges by Canada Border Services Agency to my purchase.

Regardless, please keep smiling with your good service.
"

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