"I'm in Canada and even though buying on their website and filling in all shipping details ,I got an email saying they couldn't fulfill my order and the rate the website calculated..need more than double ! Should of been my warning sign...after paying additionally on my credit card order was shipped..an error was made on the value of the tools leaving me with a huge tax bill at my end..tool source would never let me talk to person handling my issue and had me wait while they trued to resolve the error..long story short , had to have PayPal step in after 5 weeks of waiting ,sent the tools back and waited for my refund..PayPal resolves it promptly(now that's cust service) but never returned my additional shipping charge as that wasn't through PayPal..very poor cust service, very poor communication,,error was at their end, not mind,,tools were only $40, had a job sitting waiting for tools ..this was the best they could do..imho,, stay far away !!"
"Tool source delivered on time and product as advertised"
"There motor is seriously "if you can't find it, tool source can". This is the email I get the day after my order.Thank you for shopping with ToolSource. Your order has been cancelled as we do not have access to this item at this time. Please let me know if I can further assist you. Thank you and have a great day........wtf. guess they lie. Not even another option or anything "
"Was told out of stock so I called and cancelled order. Next day they shipped half of order anyway, charged me for full order. Now won't let me return for refund. They ignore emails, no recourse through Paypal. Awful experience!"
"I ordered a 22 Piece Axle Socket Set from the website on 12/11/18. The product was advertised as 22pc axle socket set with a display board. Two days later, I received one medium sized box containing only 11 sockets. I called customer service, spoke with a very nice customer service rep, sent her pictures of what we received. I was told that in order to be sent a whole new, COMPLETE set, I had to send back what I had. First red flag. I complied with the return procedures, packed up what I had and sent it back. Several days later, I received two boxes, one with the display board, and one with only 11 sockets. Ironically, it was exactly what I was missing the first go around. Immediately reached out to my initial customer service rep and told her what was going on. She told me 1/3 of the shipment didn't leave the warehouse and she was going to call them and inquire as to why. Well, with the holidays, countless times tracking a package that said "in transit' for 3 plus weeks here we are: I have STILL not received the initial box that I had and was told to send back. I am now being told to once again send back what I have in order to receive a new set. $448 order and I have been waiting a month for it. I will NEVER order from this site again. While the customer service rep I dealt with was very apologetic and easy to talk to, the warehouse is awful and I feel the policies they have are sketchy to say the least. I am just waiting to be told I am not eligible for a refund because so much time has gone by. TERRIBLE. "
"Very well done in all aspects."
"ORDERED A REPLACEMENT PART FOR A TOOL. DESCRIPTION WAS WRONG. DOES NOT WORK WITH ORIGINAL TOOL.
I GET IT. IT WAS AN OLD TOOL.
BUT TRY TO RETURN IT.
I HAVE LEFT SEVERAL MESSAGES. HEARD BACK ONE TIME. WAS TOLD THEY WOULD GET BACK TO ME.
SEVERAL WEEKS, AND SEVERAL MESSAGES LEFT. I HAVE NEVER HEARD BACK. "
"Ordered several items only received a small portion of the order within a week. Only after calling them I was told a common set of Allen keys was on back- order for 3 to four weeks and the rest of the order was being shipped directly from the manufacturer 7 days after placing the order with tool source. Their website stated my order would be processed the same day. This will be the last time I order from this company!"
"Tool was misrepresented on website. Picture and description showed complete tool but when I ordered it they said it was only for part of the tool. I called and they said it was my mistake, but shortly after I called them they changed the picture on the website. They took the tool back but I had to pay return shipping and I lost out on working on a good customer's car. Will never order from them again!"
"I have ordered several items from Toolsource they always have fair prices and a great selection."
"I will never do business with this company again and will encourage others not to. I only received part of my order and got the run around and grief from the company when I tried to get a replacement item or a refund. I WOULD STAY AWAY IF I WERE YOU!"
"This is the slowest most useless scan tool I have ever owned. I currently own a 13 yr old Mac taskmaster(otc), a GM tech ll also made by otc and previously a snap on brick all blow the encore away. Encore advertises Euro coverage NOT, the global mode is useless and vehicles it can access its so slow I have to use my old taskmaster to see the data. After much back and forth with OTC I decided to return it(otc's recommendation). Called Toolsource spoke to a woman who told me she would get back to me, never got a call back. Tried again to no avail. Now I got a $1500. Paper weight. My advice, stay away from OTC and Toolsource"
"At the end of May 2017 I wanted to place a second order for some items that were not on the website so, as usual, I requested that the items be added to the website. Here it is the middle of July 2017 and both of my requests went completely unanswered. For my first attempt I used the contact page on the website and for my second attempt I sent an e-mail to ****@****. I do not know what happened to this company. They used to have outstanding customer service. My last order with them is covered by invoice OST276382 (which went through without any problems, so at least for that order Toolsource deserves five stars)."
"My first wrench was destroy in a fire, an was good quality. Have not used the new much yet but seems as good as my original."
"I have placed several orders with toolsource over the past few years, they always do a great job and have a huge selection. "