"The site was clear and concise and easy to navigate. I found what I was looking for and the item shipped when expected and was what I ordered."

"Fast response time, very helpful service. Overall a great site! I highly recommend it."

"In-stock is not in stock.
Only after ordering did I find my part was direct ship from the manufacturer.
My order was not followed through on (submitted to the manufacturer) until I called nine days later.
Customer service purposely misinformed me on several points.

Ordered a part (sandblaster gun) from Toolsource.com online on the 10th and received a confirmation email, waited a week and a half with no further communication from Toolsource.com.
After waiting nine days (now the 19th), I called Toolsourse.com and was told "please hold the line and I will call the manufacturer as this part ships direct to you from them." after 5 or 6 minutes she came back on the line and said "the manufacturer is shipping it today". When I asked "why the delay?"
Toolsource.com could not say.
I waited another eleven days (now the March-1st), then emailed Toolsource.com because I had not received the part or an email saying it had shipped.
This time I was told "sorry the part is made to order and will ship for about two weeks"
Frustrated and in disbelief that every blast gun is made per order, I called the manufacturer (a small business with a dozen or so employees).
I talked to the receptionist (who also handles the incoming/outgoing orders) and I talked with a rep. on the manufacturing floor.
I found the tool for making my part was being retooled and the part would not be available for three weeks (not the two as I was told by Toolsource.com)
I was transferred to the orders department. They looked up by order and it was then that I found my order was only submitted to them on the 19th of the month, not the 10th when I ordered the part from Toolsource.com.
I then called toolsource.com and cancelled my order. "

"This site had a amazing selection, their prices are not bad. Ive placed several orders with Toolsource.com and not had any issues "