"Ordered several items only received a small portion of the order within a week. Only after calling them I was told a common set of Allen keys was on back- order for 3 to four weeks and the rest of the order was being shipped directly from the manufacturer 7 days after placing the order with tool source. Their website stated my order would be processed the same day. This will be the last time I order from this company!"

"Tool was misrepresented on website. Picture and description showed complete tool but when I ordered it they said it was only for part of the tool. I called and they said it was my mistake, but shortly after I called them they changed the picture on the website. They took the tool back but I had to pay return shipping and I lost out on working on a good customer's car. Will never order from them again!"

"I have ordered several items from Toolsource they always have fair prices and a great selection."

"I will never do business with this company again and will encourage others not to. I only received part of my order and got the run around and grief from the company when I tried to get a replacement item or a refund. I WOULD STAY AWAY IF I WERE YOU!"

"This is the slowest most useless scan tool I have ever owned. I currently own a 13 yr old Mac taskmaster(otc), a GM tech ll also made by otc and previously a snap on brick all blow the encore away. Encore advertises Euro coverage NOT, the global mode is useless and vehicles it can access its so slow I have to use my old taskmaster to see the data. After much back and forth with OTC I decided to return it(otc's recommendation). Called Toolsource spoke to a woman who told me she would get back to me, never got a call back. Tried again to no avail. Now I got a $1500. Paper weight. My advice, stay away from OTC and Toolsource"

"At the end of May 2017 I wanted to place a second order for some items that were not on the website so, as usual, I requested that the items be added to the website. Here it is the middle of July 2017 and both of my requests went completely unanswered. For my first attempt I used the contact page on the website and for my second attempt I sent an e-mail to ****@****. I do not know what happened to this company. They used to have outstanding customer service. My last order with them is covered by invoice OST276382 (which went through without any problems, so at least for that order Toolsource deserves five stars)."

"My first wrench was destroy in a fire, an was good quality. Have not used the new much yet but seems as good as my original."

"I have placed several orders with toolsource over the past few years, they always do a great job and have a huge selection. "

"The site was clear and concise and easy to navigate. I found what I was looking for and the item shipped when expected and was what I ordered."

"Fast response time, very helpful service. Overall a great site! I highly recommend it."

"In-stock is not in stock.
Only after ordering did I find my part was direct ship from the manufacturer.
My order was not followed through on (submitted to the manufacturer) until I called nine days later.
Customer service purposely misinformed me on several points.

Ordered a part (sandblaster gun) from Toolsource.com online on the 10th and received a confirmation email, waited a week and a half with no further communication from Toolsource.com.
After waiting nine days (now the 19th), I called Toolsourse.com and was told "please hold the line and I will call the manufacturer as this part ships direct to you from them." after 5 or 6 minutes she came back on the line and said "the manufacturer is shipping it today". When I asked "why the delay?"
Toolsource.com could not say.
I waited another eleven days (now the March-1st), then emailed Toolsource.com because I had not received the part or an email saying it had shipped.
This time I was told "sorry the part is made to order and will ship for about two weeks"
Frustrated and in disbelief that every blast gun is made per order, I called the manufacturer (a small business with a dozen or so employees).
I talked to the receptionist (who also handles the incoming/outgoing orders) and I talked with a rep. on the manufacturing floor.
I found the tool for making my part was being retooled and the part would not be available for three weeks (not the two as I was told by Toolsource.com)
I was transferred to the orders department. They looked up by order and it was then that I found my order was only submitted to them on the 19th of the month, not the 10th when I ordered the part from Toolsource.com.
I then called toolsource.com and cancelled my order. "

"This site had a amazing selection, their prices are not bad. Ive placed several orders with Toolsource.com and not had any issues "