Product & services pricing
3.75/5
Chance of future purchase:
3.88/5
Shipping & packaging:
0.00/5
Customer service:
3.75/5
Return/Replacement policy:
0.00/5

ResellerRatings
Verified
5/5

2022-10-12

Tool Source Had What I Needed

"Needed a couple unique sized taps for carburetor thread chasing and Tool Source was the one place after hours of online research to actually have what I wanted. "

Pricing of products and services
Likelihood of customers making future purchases

ResellerRatings
Verified
5/5

2022-10-11

Good job ToolSource

"Product was delivered as promised. All parts were included and it arrived promptly. Would definitely do business with ToolSource again! "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

ResellerRatings
Verified
1/5

2022-10-10

Horrible customer service

"The overall experience was horrible. First, I was shipped the wrong item. Second, it took days before I could get someone to respond to me. I tried calling (left multiple voicemails), and sent multiple emails. Finally, got someone to respond and they wanted me to send them pictures showing I received the wrong item. I did this. I send pictures of the item clearly showing the part number on the label. I was not the part that I ordered. I originally ordered the gun with the 36" inch extension. I received just the extension. The packing slip matched what I had ordered, not what was delivered. They told me that I was wrong and that I received what I ordered. They stated that they would send me a RMA to send it back. I still have not received that email. I ordered my item on 9-6-2022, received the wrong item on 9-13-2022. Today is 10-10-2022 and nothing has been done. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-02

Streetglide

"Your checkout form is a little confusing with the address section "

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-09-24

Greate sight

"Should provide more pictures like back of a can so I can read info."


Verified
1/5

2022-09-23

Bad customer service

"I ordered a socket from them and paid extra for two day shipping and still have not received my product. I cannot get anyone on the phone. I emailed them and they asked for my invoice number. I gave it to them and have not heard back from them."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-22

EASY TO NAVIGATE WEBSITE

"EASY AND PAINL;ESS TRANSACTION EASY TO FINE ITEMS NEEDED"


Verified
5/5

2022-09-21

Parts unknow!

"You had the part I needed, when I needed it. Thanks"

Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2022-09-19

easy checkout

"the process was easy to do. shipping was a bit much for a padded envelope in my opinion."


Verified
3/5

2022-09-17

"Address handling portion of your web store is painfull. Keeps adding a PO Box to my address that I didn’t enter and won’t let me delete it. Can only be finding this box number by accessing private information I did not enter"

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-09-15

Did not speak with cs

"It was easy to order it was great"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2022-09-13

great

"web site very buggy, kept saying server hangup"


Rep reply posted 2022-09-13
A rep from ToolSource.com, toolsource, has responded:

“Sorry to hear about the issues you experienced while on our site. I reached out to you personally to see if we can try and tracking down this error. Thanks for taking the time to leave a review.”


Verified
5/5

2022-09-09

My nekid photos

"NOT really. But Tool Source has the best tools and products at a reasonable price."

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-09-07

found what I needed fast

"I look forward to receiving this tool"

Pricing of products and services
Likelihood of customers making future purchases

4/5

2022-04-12

Professional mechanic

"Stubby's wrenches from Williams excellent tool would have give five stars customer service a little slow"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process