ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.17/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.79/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-11-13

Great Buy

"Great buy. would buy again"


Verified
1/5

2019-10-31

Website lies about instock and ship date

"Biggest reason I ordered from them was because their website says it was in stock and would be here in 2 days. 5 days later they sent an update saying it would ship the next day. Chatted with them the next day and they said that the manufacture wouldn't have it ready to ship for 2 more months. I canceled and still have not gotten a refund. 22 days they have had my money and they blame it on the manufacturer. Filed a complaint with Paypal a week ago."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-11-01
A rep from ToolsID.com, AliceCARiD, has responded:

“Dear sjshuey,

Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.

If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!

Sincerely,
Consumer Relations Department at CARiD.com.


Verified
5/5

2019-10-26

I wish all online purchases were this smooth.

"My purchase went exactly like anyone would want their purchases to go. Smooth, quickly shipped and at a great price. Thank-you TOOLSiD."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-10-26

Great company

"Right parts on the first time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-25

Great Product at a Super Price

"I have been wanting to get another Astro Pnuematic inflator and I saw them at TOOLSiD for a great price. So great I bought one and also one for a friend! Shipping was super fast and they arrived in perfect condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-10-16

CapSpray

"I was extremely happy with my purchase of the Titan Capsray"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-15

DeWalt cordless Impact wrench

"Fast shipping and great price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2019-10-06

Terrible Shipping Estimates

"Placed order a week ago, estimated ship date keeps getting pushed. Still no update or tracking, just blaming manufacturer. Product page says in stock and ships within 24 hours, what a joke. Live chat was not helpful. Do not order if you need it right away. I do not recommend!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-10-10
A rep from ToolsID.com, AliceCARiD, has responded:

“Dear neuromix-79033,

We are truly sorry we were not able to satisfy your automotive needs.

Please allow me to offer you the $25 Gift Certificate as a compensation for this bad experience.

Please reply me back if you are interested.

Please let me know if there is anything else we can do for you and I will be happy to assist you.
Thank you for your business with us and have a good day!”


Verified
5/5

2019-10-10

Excellent option to tool trucks

"I was looking for a specific tool and tool truck had it from 70 to over 100 dollars and when I saw the ad from Toolsid and the price was less than 40 dollars with shipping, I was skeptical but took a chance and the tool was new in a sealed container and packed very well so no damage during shipping happened.
Will definitely be ordering from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-10-10

Same Products other resellers have but cheaper

"I saved 40 dollars on my last order from ToolsID rather than buying from amazon, shipping was reasonable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-10-10

Astro tire inflator

"What a great tire inflator, and at the very best price found online. I received it just in time for my maintenance weekend for all my vehicles, works great!"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-09

Great, no fuss process

"Plenty of options across the board and a very easy ordering experience. I will be ordering from TOOLSiD again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-09-27

Great

"Great products and fast shipping will use again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-09-26

Awesome deal

"Great price. Fast shipping. Awesome deal "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2019-09-12

Liars

"Ordered a hydraulic jack received it a month later wrong jack talk. to them on phone they tell me that I won’t have to wait they will send the right one out the next day and send a return order via email so two weeks later I get the invoice for return but still no Jack . so I called them again now they tell me they have to get the wrong one back before they send another one. So I canceled it and asked for a refund I wonder if I will ever get it i’ve talk to them twice got multiple apologies means nothing to me just do your job quit screwing with people "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-09-13
A rep from ToolsID.com, AliceCARiD, has responded:

“Dear rcairo-11275,

Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.

If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!

Sincerely,
Consumer Relations Department at CARiD.com.