"Between tool up and federal express i'm pretty **** off. The fedex girl showed up saturday, knocked nearly inaudibly, and slapped a door tag on the glass, immediately leaving. I was at the door in under thirty seconds and she was already gone. The tag said a delivery attempt would be made on the next business day, Tuesday (the next business day is Monday). Fedex will not lift the signature requirement at the end user's request, so i contacted tool up. The idiot in customer disservice thought this was all pretty funny and accidentally hung up on me. When i called back he transferred me to his manager, and she told me that as a matter of "policy" they would not lift the signature requirement. I work for a living – i can't hang around the house waiting for the fifteen second window between fedex showing up and immediately splitting. Furthermore, the contract tool up has with fedex only delivers Tuesday through Saturday. She did kindly offer to have fedex return the item and issue me a refund. This conveniently coincides with the price of the item having jumped up twenty dollars the day after i ordered it. This company is a real piece of crap. I will never buy anything from these jerkoffs again."
"Unfortunately you have to use a star in order to leave a review. another contractor told me not to use this site because of the horrible customer service if something goes wrong. well it did. they ship by fedex and in order to get a tracking number you have to create an account on toolup. i didn't want to create an account so i just waited for the package. after some time i got a form email from tool up. click here if you received your item or call in 24 to 48 hours if you did not. i waited 48 hours and called. now they tell me I'm past the time limit to file a claim and have to go after fedex. i talked to three different people that told me they would have the manager Micheal call me back. well that never happened and i tried again multiple times to contact him. the last thing they told me was to file a dispute with my credit card company. they said the package showed up at my office door. I was here all day and there was no package.
Scott Hart"
"Toolup always meets my expectation."
"Its good and very fast shipping "
"Item arrived quickly. Was what I needed."
"Double boxed/well packaged for shipping. Received on time. Email communication good."
"Hard to find item was speedily shipped and in my hot little hands in no time."
"Good products easy to find"
"Quality products and great customer service"
"Good prices and shipping was efficient...product arrived as advertised"
"Ordering is easy because the extensive inventory is logically categorized. Shipments are received just as quick. Have used Toolup for years and plan to continue using Toolup."
"Filled by three different shipments but all were prompt."
"Thx u i waiting order for me"
"Ordering was easy. Delivery came two days before actual delivery date. I have had some family emergencies so I haven’t got around to opening the box and inspecting the contents for damage.
The box looks like it was coming apart and was taped by the shipper but is intact.
Good experience and will order from tool up in the future."
"Les agradesco mucho la entrega fue muy rapida."