"Always have the items I'm looking for when I need tools and or parts."
"Great Deals thank you! Everything was smooth hand on time!"
"The order was placed and received in a timely way without any issues"
"Great pricing, selection, and service!"
"Will use Tool Up again in the future."
"Seamless, on time, fair price. Excellent condition of the goods (tool/batteries)"
"Purchased a saw thru TOOL UP off Amazon. The saw had 2 defects. The instructions for return from Tool up say,
1. We recommend and use FED Ex. (I sent the saw back via FED EX).
2. 30 day satisfaction Guarantee (Saw was sent back well within the 30 days)
3. This is the big one, "The customer is responsible for return freight UNLESS the item is damaged in shipping or defective upon receipt." (This was the case) I sent these instructions to TOOL UP to remind them of their own policy and was ultimately ignored.
So, I received a defective saw, sent it back per their instructions, paid 228.15 to send it back to them, and they are saying they don't refund "return freight." I get the privilege of buying something that arrived damaged, followed their instructions for the return, and I'm out 228.15. TOOL UP is to be avoided. They do not do what they say they'll do AND it's all in writing. "
"Great transaction and fast shipping. "
"It's easy for even mediocre companies to get 5 starts when everything goes right. But it's when things go wrong, and you see how things are handled that you know what kind of company you are dealing with.
I received a factory sealed 20v Dewalt 22oz dual tube adhesive gun that was defective. Being a factory sealed box there is no way Toolup had any fault in my receiving a bad piece of equipment. But regardless they stepped up, solved the problem and made it right.
This was my first order with Toolup, and even though it went wrong, the way they handled it gives me confidence to deal with them again next time."
"Shipped on time and was packaged well."
"Lowest price on the same item after long search. Super quick shipping, all is good."
"I have been buying from toolup for years they have never let me down and I have never had to return anything. SLV"
"GOOD PRODUCT, IM HAPPY BY MY BUY"
"Awesome company to order from. Fast and easy ordering process."
"The site and shipping were great. All phases of the sale were flawless."