"James was very helpful. He took all my order information and processed it immediately. I was very pleased with the results… thanks James."
"They were really really helpful and very responsive to all your questions. If you're not sure about anything, you can go their website for instructions on how to take a picture of your watch and text/send it to them and they will assist you and will figure out for you. Thank you so much guys."
"We ordered the wrong size watch band replacement and called NYWatchStore.com to inquire about a replacement. James was terrific and guided us on the correct sized band needed. He quickly sent a new band and we are returning the wrong sized band. He also sent me a link to show us how to replace the new band once received with the tool we purchased. James was very professional and helpful."
"I placed an order with NYwatchstore yesterday and received a call today confirming my order. James was very helpful and gave me excellent advice and service. I will be happy to to business with them again."
"beautiful service helped me with the issue at hand"
"I ordered 3 bands. I spoke with James. He was a good service representative with me. I had a link tool not in the order and I called and spoke with James. He was on it and made sure it was sent out. He helped along the way to make sure I had great service. He also made sure everything was good with a follow up call and that is great customer service. It will make me use your store again. Thank you James for the great service. It was very much appreciated."
"The band I ordered didn't work for my watch. I called NY Watch Store and explained what I was looking for. Within minutes they figured out what I needed, ordered me a new band, and sent me return instructions for the old band. Awesome service! Will definitely be back and will tell others!"
"James was very helpful indeed in helping me to find the correct size strap for my watch. And also took the time to clarify my correct street address. He went above and beyond to speak with me via both phone call and text. His patience and personal service is very much appreciated."
"I needed a replacement watchband for a Bulova and was able to find it with NY Watch Store. I ordered a selection that was not in stock and by means of a quick phone call was able to re-select a new watchband and fulfill the order with no difficulty. Great customer service."
"I spoke to a very knowledgeable gentleman. I was informed the watch I ordered was out of stock. I was able to change my order immediately and the customer service representative swiftly changed my order and shipped my purchase the same day. Thank you for all your help."
"I sent a text and they answered immediately. Very helpful."
"Customer service was fast and communication was outstanding "
"Very helpful when I made a mistake on my email address. The gentleman I spoke to was and helpful and courteous he sent my confirmation and tracking while I was on the phone with him."
"Prior to ordering online I called there and talked to a gentleman who was very helpful Polite and very Friendly
couldn't be happier. Secondly, your price was very competitive with everybody else.As a matter of fact better than ninety percent. I intend to order a second watch from you in the next day.
Lanny L Lake
"
"At first I was a bit akeptical and I always do my research before making online purchases. I read reviews on the website, online forums dedicated to nywatchco, and reddit and the were overwhelmingly positive. I was happy when i was able to add to these positive reviews with my own after ther service I received. I was emailed and then personally called to confirm my order and address and then my shipping information and delivery time were explained to me in detail very graciously. I am so excited for my next experience with nywatchco!"