ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.74/5
Chance of future purchase:
4.53/5
Shipping & packaging:
4.75/5
Customer service:
4.53/5
Return/Replacement policy:
4.81/5

Verified
5/5

2010-06-19

"I purchased a citizen watch from this company at about 50% off retail price which was about the best price I could find and chose the free shipping. It was delivered within 3 days and every thing looks new and as promised. This was a pleasant transaction."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-04-19

"Very pleased. Purchased 4 watches, delivered to the door within 5 working days to Australia using US Postal Service. All items as specified and in working order. Extremely good value. Hopefully the watches continue to work well. Would confidently buy from Top One Int again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-04-07

"I ordered a watch on March 10th. It is now April 6 and I'm still waiting on it. They have NO idea when they will get it in. The website said "available' when I ordered it. They have been good at responding to emails with offers to cancel but I'm still holding out hope of receiving the watch, which was a birthday gift for a March 14th b'day. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-04-03

"This company is TERRIBLE about handling problems and SCAMMED ME. Bought Luminox 1837 Jan 6, 10. Stem fell off about Jan 18th. Contacted them when I returned from my trip, and sought refund. Their sales girl convinved me to take another one, saying if I had further problems within 60 days or so, they would refund the expensive purchase price. DAMN - stem fell of the second one early in March while on another trip, and the watch had not been reset or stem moved since time and date were adjusted early in Feb when it was received. Emailed them and they said send it to Luminox. I reminded them of their previous agreement, and they basically told me to go to hell. I will not ever use the 1837 as I can not depend on it when I am gone. Timex is a hell of a lot better watch. I hate to make returns and hardly ever do it, but for some reason this model watch loses it's stem with regularity. Top One Internation scammed me when I took the second one and in my opinion is a very dishonest company. I believe you can not trust in the service or their word and suggest your money is better spent elsewhere. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-01-18

"DO NOT EXPECT ANY SUPPORT AFTER THE SALE!

Please be very careful in purchasing from this reseller! They will not stand behind their products. 2 weeks after getting a watch from these folks, the band fell apart. I called for service and was told I was out of luck. I was told to call my credit card company and fight the charges as my only recourse! Nice customer service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2009-11-19

"A Casio atomic watch priced at $19.95 was my order. It was shipped by US 1st class mail, and delivered to me in Canada in 5 days. Packaging was original Casio, manual enclosed. At that price, discounted from $39.95, I was a bit concerned about quality etc., but very pleasantly furprised. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-11-18

"After reading some of the reviews I was a little hesitant so sent an e-mail asking if what I wanted was in stock. Quick reply to say yes so I ordered a Skagen watch and a Betsey Johnson watch on 6th Nov. They arrived on 17th Nov in original packaging and with warranties. Very happy and would certainly deal with them again and recommend to friends. Kangaroo Kid Australia "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-11-13

"I received the watch in a different box and with no instruction booklet. I have sent two emails with no response on either. I would never buy from these people again. I don't know if I got a new watch, a used watch, or a refurbished one since it did not come in the original box."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-10-25

"I paid using Paypal on the 10th of October 2009. The contract says delivery in 2 to 7 days. I wait 2 days with hope then day after day I wait until on "business day #3 I next recieve an email saying that The item you have ordered is sold out and will be available with in the next 5 to 10 business days. So I'm nervous and feeling screwed and I wait again day after day until 5 more days pass then the ten days pass and still no watch!!! then on day # 11 I recieve a message which says "This watch should arrive by the end of this week, or beginning of next week." What the F****! do these people think they are doing. They continue to list this same watch for sale while they know they do not have any to ship. I wonder how many others are getting a terrible deal. Buyers be ware this is NOT a good company to do business with. spend you money elsewhere!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-08-22

"I ordered two Casio MTP4700D-2AV analog digital wristwatches from Top One International on May 15, 2009. Neither came in original boxes. Neither had the original plastic bracket that displays the watch in the box, but rather a smaller bracket to accommodate the smaller-than-standard bracelets each watch had. The watches had a different size bracelets from each other, but neither was the size of a standard Casio bracelet and both were long enough to fit only small wrists. And one of the watch bracelets doesn't even match the watch, as it had been replaced with one of a different style. Both watches came with a Casio manual for a completely different model watch.
I haven't bothered to contact Top One International because I can't see losing what is left of my already sparse hair over such an inexpensive (but very nice) wristwatch, but I'm quite disappointed. I will never give Top One International any more business and recommend all potential Top One International customers to shop elsewhere.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2008-06-27

"I ordered a couple of watches and they never shipped me. 3 days later they sent me a e-mail saying that they were unable to fulfill my order.. I wont recommend them. Never"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-04-29

"Outstanding purchase. Ordered a Casio G-Shock watch on 4/24/08 and it was delivered very quickly on 4/28/08. Item brand new and exactly as described. No problems here; I would purchase again from this reseller."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-04-16

"I read the Resellerratings reviews about Top One International (4-watches on eBay) after I made the order, and I was originally a bit concerned about my order. However, it turned out to be an excellent experience. I was notified by email the day after I paid, that the item has been shipped out. I received the order in due time (1.5 weeks with regular USPS mail - there was no tracking number because it was regular mail). The item is new as promised, and the packaging is good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2008-03-27

"I ordered an inexpensive (US$49.95) Casio AMW320RD-2AV wristwatch from this company and paid for Priority Mail shipping. Communication regarding my payment was quick and clear.

The watch arrived on the third working day after I placed the order, so they shipped it immediately. Packaging was adequate, so no complaints so far.

However, the watch came in the wrong Casio packaging ("Ten Year Battery"...not on this model, folks) and with the incorrect manual, one for a Casio calculator watch.

The back of the case and the lugs had been clumsily brushed. I can see where someone used an abrasive to brush across the original circular finish on the back, slopping over onto the polished perimeter of the back. The top of the lugs had been brushed with the bracelet still in place; brush marks extend from the lugs right over onto the bracelet. I don't know what happened to this watch, but it is not a factory-fresh product.

The watch seems to function as it should, but I paid for a new watch and received something else. I haven't contacted the seller because this is too little money to justify the hassle. On the other hand, I'm disappointed enough to write this review. Buyer beware.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-11-01

"Top One International Corp. is THE BEST...!
-Shipped next day
-New in box!- I sometimes suspect "lone" negative reviews...!?
-Priority mail, for a buck more than competitors, with close prices!
-This is the third time I've bought watches from them, and NEVER a problem!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A