"I was apprehensive at first also. But I needed a worldtime watch for my trip and I couldn't find one I like locally. I have been very pleased with their price, quality of product and fast shipment. No hassle at all. I would recommend them to my friends and would definitely buy from them again."

"I was at first apprehensive in ordering from this company after reading the two reviews that stated that used (and damaged) watches were being shipped. I think this website is very good at showing impartial feedback but there are only 7 entries against this company. A search of the web will reveal that other review sites have hundreds of entries for TOI - nearly all being strongly positive (most looked genuine).
Armed with this new confidence I made my purchase of a $200+ Casio watch.
My watch was delivered (yes delivered) within 30 hours of placing the order online. The watch is perfect and with the original manuafacturer's protective packing still in place. Oh yes, and the watch seemed to work perfectly, too. Order confirmation and tracking information were emailed to me as promised on the TOI website.
I'm very pleased with this transaction.
The mark of a good company is how it handles customer support. On this occasion I didn't need any so I can't comment on this aspect of TOI.
"

"A++ store. Ordered a watch displayed on the website, received an apologetic email saying watch was discontinued by manufacturer - which was true. Called 800 number and spoke with the owner and confirmed the watch I wanted was in stock. He confirmed it and I placed my order. Paid the lowest price for this watch with reasonable shipping of $4.95. This was the cheapest deal out there. The watch arrived in 2 days via UPS on 12/15 in perfect condition. Packaging was adequate.
I asked the owner about the previous reviewers scratched watch. He said they have do not sell used items and that it might have been a return that customer service did not closely inspect."

"This vendor offers a fairly good selection of watches at very competitive prices; in my case, their price was the lowest available. Shipping charges were quite reasonable and not at all inflated.

I ordered a Skagen watch that was unavailable at most stores and other online vendors. Email was sent to confirm the purchase, and another was subsequently sent with UPS tracking information. The watch arrived in three days, well-packed, with all appropriate documentation.

Top One International provides no online facility to monitor order status (they do provide a phone number for questions); this was the only drawback to an otherwise excellent transaction.

Other than the above issue, I was very pleased with the entire transaction, especially the speed of shipping and quality of the merchandise.

I had no cause to contact their customer service so I cannot comment on it."

"Nice dealer. Item exactly as described. Packed well and shipped promptly. Would surely buy again."

"This company is great. I found the watch I was looking for for $179, the MSRP on it is $450!
First I ordered the wrong watch. I wrote them an email after I realized what happened, and they answered 2hours later, saying there will be no problem changing the order.
The watch was shipped the same day, and arrived 1 day before thhe shchedule.
It was excellently packaged, had no damages whatsoever.
I have had the watch for over a week now and it works just fine. i have had no problems with it at all.
Once again - great company , I will shop there again, if I need to buy a watch."

"I purchased a G-Shock watch from this company in March at a very good price. I was skeptical at first because I had dealth with some shady internet businesses out of New York in the past, but I was not risking a ton of money and the price was amazing so I gave it a shot.

My order did not ship for a while because of a billing address error made by myself. Obviously they were checking the billing address against the ship-to address which was good to hear. I felt very stupid about my error and I emailed a CSR named James who responded to my emails very promptly in a straightforward manner. We corrected the problem and my order was shipped. I never had to play phone tag and my emails were answered within 1-2 hours (this is of course emailing during business hours).

Unlike the previous commenter, I received my watch carefully packed in the original factory box, brand new. Needless to say, I was impressed and satisfied with my order.

Thank you James and Top One for a smooth transaction."