"Warning: Do not buy from this site. I ordered 2 packages of vacuum bags on Nov 10,2006 and they still have not been shipped as of Nov 27th. I called on the 15th and was informed that one of the packages had to be back ordered but the one in stock would be sent out right away with the backordered package to follow when it came in. It's been 17 days and they still have not shipped either. Customer service was short and rude. A good web store will ship within 24 hours or at least let you know the Item is out of stock and give the option to cancel your order. I will never buy from this store again."
"TotalVac.com seemed like a reasonable vendor, judging by their website, their prices, shipping rates, and the fact that they accept PayPal.
Unfortunately, all of those positives were outweighed by one extremely bad facet, and that is:
showing that an item is in stock, when in fact it is not, and much worse, not informaing you whatsoever of that fact after your order is placed.
As far as I'm concerned, this is reason enough to avoid this vendor, period. Do yourself a favor and look elsewhere."
"Excellent customer service. I ordered a couple of bodum tea presses and one of them was broken in transit (due to bad packaging). I called them up and they immediately issued a replacement. Just received the replacement today in perfect condition. All in all I am very happy with this seller and will definitely buy from again in the future. "
"I will not shop at this store again very slow to get your items if you get them ? I ordered on 24 of September and as of October 12 I have nothing also no reply's from emails I have sent them on my order status"
"Item was backordered, they didn't tell me so I cancelled the order. Took them from 12 Aug until 1 Sept to refund my money (PayPal) and they only did it after I filed a complaint through PayPal. I will certainly never do business with them again."
"Received my merchandise in a timely matter at a good price."