"We absolutely LOVE our outdoor furniture. We called in advance and asked about the return policy should it be necessary and it was clearly explained to us. These are large items and shipping is expensive so we wanted to be sure. Shipping was super fast and our items arrived in perfect condition. We couldn't be happier with our purchase and the customer service we received from Totally Furniture. They will be our go to for all of our furniture purchases going forward."
"We ordered a rug and immediately decided it wasn’t right for us and I wrote numerous emails to the company asking them to cancel the order. They ignored me and sent it out anyway so that I would have to pay 10% restocking plus $100 to ship it back. This company is a total rip off. Do business with them at your own risk."
"I found the plant stand i liked for my kitchen on the Totality Furniture website and payed a lot less than other websites.It came in a few days and assembled it with no problems.Would definitely use them again."
"I bought the wrong size barstool and needed to return for taller size. They said they would waive the 20 percent restocking fee if I bought the other sized chairs. I did and then I had to pay the freight charges to get the original ones back to the manufacture. The freight was more than the $2000 I paid for the original chairs a took up half my day searching for a company that would ship oversized boxes. No help or preferred carrier - What a scam! The freight charge that I originally paid was $350. I asked why they don’t have a system for customers to return with their shipping carrier ?? No answer was given. Total scam as they know you won’t pay it! They had the nerve to tell me maybe I could sell them on Facebook! "
"I love my new sofa! It is comfortable and beautiful! Arrived in excellent condition! Great purchase! Will definitely purchase from Totally Furniture again! "
"Ordered arrived as promised, tracking information and shipping updates were sent via e-mail. Price was competitive and shipment was not damaged."
"I had a great experience in ordering a daybed. Questions were answered promptly. The furniture arrived quickly. The daybed itself was easy to assemble by two women, one elderly and one much younger.
I will consider buying more in the future.
Best,
"
"Customer service dept was extremely helpful, went above and beyond to make sure the unit was available. Product arrived in a timely manner, and fit perfectly."
"First of all I would like to say that I saw this on another site fore 70.00$ more. I am pleased with this company from the time I ordered with ease till I received them. I will stop more on this site. I would recommend. Quality and service A+!"
"It turned out awesome but I'll give it 4 stars as the bracket to mount on the TV doesn't work with my Toshiba TV so I had to order another bracket to mount my tv on. A little disappointing."
"We absolutely love our chairs and stools. They put the finishing touches on our newly remodeled kitchen. The order process was so easy and the items arrived when expected. Customer service was top notch. Start to finish a great experience. I highly recommend Totally Furniture for all of your furniture needs. "
"Immediately after assembly it was clear one of the chairs would be unable due to poor welding at the bottom of the seat. The other chair has never not been wobbly, only reason I keep it around bc it is good looking. Disappointed."
"I was looking for a specific comforter that was sold out in other stores- Totally Furniture had it in stock. Shipping was quick and purchase was easy- I’ll definitely be shopping here more "
"Everything arrived on time and in great shape. I spent around 45 minutes putting the 4 chairs together. These chairs are really strong and sturdy. Good value for what I paid. I will order from this company again. "
"I was shocked to receive my desk so fast and in perfect condition! Plus it was almost $200 below the competitor price! I will be shopping with them again."