"This was for my son who is 4 years old weighs 25 pounds! First of all the drawers won’t slide in or out (and yes they were definitely put in right) and within two days of having the bed it literally cracked in half! Terrible terrible bed! Doooo noooot buy!!
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"This item was sold out in so many stores. Totally Furniture had it and delivered it right away."
"I bought an accent cabinet that was available online from other vendors but Totally Furniture had the best price. But one leg's drilled area for screws was missing the metal thread piece when it came.
According to insert all missing pieces had to be requested from manufacturer Monarch Specialties. What a joke. I sent emails & Called and lady said she'd ship whole new leg. Days later got a message from someone else saying they couldn't do that and I had to "reach out to the vendor." Many emails later from Monarch, (each with a reply from a diff person) while I tried to see if the leg was on the way as lady had said...I finally got cust serv person Sara at Totally Furniture. She handled it beautifullym quickly and was responsive unlike the manufacturer!"
"I will be filing a complaint with the BBB. I have sent emails, made phone calls, left voicemail messages but NO ONE will get back to me. I purchased a day bed and the company never put directions in the box. This is an easy fix but this company has ignored me entirely for over 2 months. I basically paid $250 for a pile of lumbar. DO NOT buy anything from this company!!!! "
"They **** and so does their stuff!"
"I found the rates reasonable as compared to any other online shop. Quality and packaging of the product was great. I got the my package on time. I have a few emails exchange and got a prompt response. I told many of friends to try it out for buying the furniture and definitely will be doing it again as first experience is remarkable one. "
"I purchased the Aimee Glass Etagere by Crosley and I was not disappointed. The item was packaged perfectly and with a few small holes in the box there was no damage to the etagere because of the great packaging. The price was reasonable compared to other companies selling the exact same etagere.
I highly recommend this seller and will definitely think of them the next time I am in the market to purchase items for my home. "
"Purchased a wall unit from Totally Furniture and must commend them on their customer service. The piece arrived damaged and within a week another piece was delivered in perfect condition. Customer service was wonderful; they were prompt in their response and very accommodating. I would definitely continue to use their services. Highly recommended.
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"The desk was as advertised. Very happy with it. We were concerns about shipping but it arrived very well packaged with no damages. Satusfied customer!"
"Costumer service is really bad, quality of the product is the worst, and when you try to return it is a nightmare, their return policy says they'll charge you for a return label but then denied to provided you with one and restocking fees as well so your ending up paying more for a return that what they refund you, i suggest you look somewhere else
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"ordered a kitchen cart and i totally love it. "
"Awesome purchase. I am extremely happy with the structure and how easy it was to put together. My daughter loves it. "
"I ordered a bed with tent and slide for my son. The shipping was very quick. When I had a question about my order, customer service responded quickly and answered my questions. The product was easy to assemble and my son loves his new bed. It was well worth the price. "
"We ordered a Victorian style card table with 4 chairs. TF was very communicative about what to expect and how to handle the delivery. When it arrived we were greatly impressed with the appearance and quality of the table and chairs. It was very well packed and there was no damage at all on any surfaces. Very pleased with our first purchase from TF."
"Headboard 'looks' pretty but feels like a vinyl floor. Has absolutely no wood texture at all. Very plasticky feeling/cheap. Would not buy again."