"The delivery exceeded all expectations and so did the unit. Looks great and the price was exceptional for this solid piece of furniture. Will definitely order through Totally_Furniture again,"
"Very happy with quality and value! The shelves shipped quickly and arrived in perfect condition. The assembly instructions were very good and they look great in our family room!"
"My husband and I have been searching for the perfect nightstands to match our dressers. These are it AND they were at a great price! Pricing was fantastic, great quality and fast shipping. Will definitely be using again"
"After waiting several months for the bed I ordered they sent to pieces of two different beds. They offered me $100 to just keep the bed the way it is. Why would I want pieces of two different beds? The right pieces might be available in four more months. Extraordinarily slow to respond and I’m afraid I’m gonna have to let a visa dispute handle the rest of this transaction. Save your time use a different company to order he same furniture. "
"If you're considering purchasing an item from this company, don't. If you need to return an item, the process is a nightmare. I had to call three times to get my return approved. I then was told I will be responsible for finding a freight shipping company and coordinating the return. With being responsible for shipping and a 20% restocking fee, almost all value in returning the item is lost. Horrible return structure and sub par customer service."
"Totally Furniture was very helpful and would use them again. The order I placed took many weeks before arrival and the large boxes were placed in my garage as it was curbside delivery only. The boxes were damaged and the table top had a large scratch in it plus other dings. Would have asked for a replacement but the box the large top came in was not useful after trying to get it opened. I would have attached pictures if I possible. Returning a very large item is almost impossible due to the guide lines. I will try to have the large scratch repaired."
"The book rack was priced very well, the quality is surprising. The unit is sturdy, well finished, and overall a very good value for the price. There were no issues with the order or shipping. I highly recommend this product and the company. I would purchase from them again with no reservation."
"Ordered a bed for my toddler January 2nd. The bed finally arrived (late) on the 19th. It looked liked Fedex dropped 1 or the 3 boxes repeatedly. Inspecting the larger box, I quickly noted what they sent me is not what I ordered. I called customer service, at 5:45 (said they were open until 6), but received a voicemail. I replied back to my email confirmation, and was asked to send photos of the box, and what was in it. I looked at the product picture again, and description, and know I ordered the right product. Having already dismantled my toddler's bed, in preparation for this delivery, I had a 3 year old in my bed...I called customer service in the morning, and was assured I ordered the right bed BUT the vendor looks to have updated the product, but they still had the old product pictures listed. I was asked if I could leave the boxes outside, for FedEx to pick up. I said yes, but regardless need to be informed if I can be re-shipped, what I actually ordered, and if not I need a refund. There was no other communication yesterday. I sent a follow up email this morning, and after impatiently waiting, because now I'm annoyed, and need to know if I need to go out , and buy a bed from a legitimate furniture store, this weekend. I called and spoke with a new rep, she began questioning if I left the bed outside. I said yes, per my email my husband was going to take them outside this morning. I said that's not why I'm calling, I need to know if the manufacture can send me the right bed, or if you falsely advertised the product, I would need a full refund so I can go out a purchase a bed for my child. She said customer support will email you, and that I would not receive a refund until they've received the item back. So now I'm out almost $1,000 (including the 2 mattresses), because they F*ed up, and have THE WORST CUSTOMER SERIVCE EVER! Thieves! "
"Seller sent updates throughout the process and item arrived on time. The bench was packaged well and exactly as described. Very happy with seller and product. "
"Best prices around. Quick shipping. Love my new barstools. "
"I received the nesting tables in perfect condition, plus got the cheapest price too1
Would buy from Totally Furniture again."
"The end table I purchased was the Flynn Large Nightstand in Acorn by Alpine Furniture. I wasn't sure how it would look next to the other pieces that I have, but went with the acorn color anyway. Looks perfect! The item came well packaged, not a scratch or dent (unlike most of my wayfair items lol). The drawers are smooth closing and even have covers on the inside to protect the wood. Very great quality. Thanks."
"I was looking for a pair of beds for our guest room. I knew I wanted quality and settled on the Baxton Studio Louvain. I found them at Totally Furniture, a company I was not familiar with. The Team at Totally Furniture answered my questions, kept in touch throughout the order and delivered seamlessly. I worked with Mackayla and Christine. The beds were back ordered but arrived before the expected delivery date.
We are so happy with the beds and the Team at Totally Furniture. I did contact them a few times with questions and for order updates. I will "totally" keep Totally Furniture in mind for future needs."
"I initially had an issue it was a complicated and unique situation that was not able to be resolved at first which caused a lot of frustration however I did speak with Kelly the supervisor she was able to promptly and efficiently resolve my issue she was professional and kind despite my obvious frustration I recommend doing business with this company and I will be ordering things in the future if needed I realize that having the initial not so great experience with one customer service rep does not reflect the company as a whole or the products or their amazing prices I highly recommend this business and suggest talking to Kelly if you have any issues with shipping or anything that requires a manager she is very professional and patient I can see why she’s in a position of authority she is great at her job and really turned around my whole experience thanks again Kelly"
"So far, the piece of furniture that we purchased is working well for us. The unit looks outstanding and is working properly. It took some time to put the unit together. It appears it could use a protective layer, but I am not sure. Some minor complaints. It should specify if it needs a protective coat or not. The pieces should be labeled. It would be helpful and a time-saver while putting the unit together. Lastly, the wheel locks have not worked well. Those are minor issues and should not discourage anyone from purchasing."