"Product was as described and the seller communicated when necessary. What else could you ask for?"
"I’m so happy for the precious vaping abilities "
"I was lured into to the cloud site by vapospy with a $136 offer with free shipping, but at checkout, using their promo code "vapenow15, I was charged $171 instead: To add insult to injury, they sent me a Roam unit with a battery that can't hold a charge for more the 40 minutes. When I notified to the cloud, they told me they didn't have such a promo - even after I sent them a copy of the offer :0(
Okay, so maybe I got a bad unit, but then they just pushed me off to the MFG., Grenco, who wanted to charge me for the return shipping to which I felt I had to agree, since it's "it our policy not issue return labels." So, now, I'm back to medicating with my Airizer while I have to wait for the seller and manufacturer to accommodate me and my return. Plus all the wasted resin I have to clean out before having to return the device, as Grenco wants all the items back as stated in their "terms and conditions," This is a great unit otherwise, but buy direct from grenco science, or some other reputable seller, who is not so high on themselves to see that others are suffering at their hands."
"The first time I ordered from To The Cloud was great. Fast shipping and perfect product.
The second time, an unexpected delay. To The Cloud claimed 2-5 day shipping, but it took a bit longer. Fortunately, I had it shipped to my travel destination, so it worked out in the end."
"Was planning on sending back a Mighty. Had an email discussion with Tyler in customer support and we solve my problem. "
"I would give it five stars but one reason I ordered here is because the site said they would send a free grinder withe the purchase. I never received the grinder. "
“Do apologize for that , can you please email us so we can get this out to you. ”
"I had no idea my old, unused vapes could be recycled for credit until I browsed the To The Cloud site. I sent pictures, they asked a few questions and sent a form, I sent the stuff, BAM, I received a fair credit for a new purchase. Easy, professional, and totally unexpected. Good for them, good for me. "
"Order this and it was shipped quickly and discreetly. Can’t complain about the possible buyback option either. And of course the Puffco Pro speaks for itself. If your even on the fence just do yourself a favor and **** it up."
"Excellent buying experience
This company operates with great integrity, they honor the 15% off even after I made my purchase while the item was in transit, it just so happened the offer came in after I placed my order and they were quick to give me a 15% refund and again that was after I placed my order. As far as the unit goes I got the new hybrid version and I’m like a kid in a candy store or on Christmas, completely love it and highly recommend it"
"Always fast shipping, product was great using it now!"
"The product is great. I am missing a part."
"From opening email to receiving my product everything happened on time and exactly the way it was stated. You just can't ask for more than that."
"very good fast shipping great product"
"To the Cloud is a great shop with a great buyback program, was able to return my volcano I purchased several years ago as well as sell my dr dabber switch I no longer used! Thanks Tyler"
"The costumer service is great . Now the solo 2 is great and at a good price. I heard about your store from a friend and I’m glad I did.
Thank You CVS "
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“The customer was able to take advantage of our 420 sale and after doing so repeatedly asked for a greater discount despite being explained that no additional discounts were applicable to the already bottom dollar discount. Customer kept calling in and emailing threatening to call his credit card company if the coupon (which was not applicable and was not available for use) was not honored.
Fast forward 2 days , customer gets his device , claims it is not working. We sent him a return label and contacted Grenco about a DOA arrival. Between Grenco and our team we were able to diagnose that the item was in fact working without issue.
While we go above and beyond to take care of our customers , this customer proved that the customer is not always right and we have made the decision to refuse service to this customer in the future.
”