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Product & services pricing
4.15/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.28/5
Customer service:
4.00/5
Return/Replacement policy:
3.98/5

Verified
4/5

2019-11-13

Good

"Great great. And great great "


Verified
4/5

2019-11-09

Crafty Vaporizer

"Was missing one item, but nonetheless almost like-new product. "

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Verified
5/5

2019-11-07

Solo 2 vaporizer

"I had accidentally ordered 2 vaporizers somehow and the cloud company helped me out by getting me a refund for one of them and getting my order to me quickly!
"

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Verified
5/5

2019-11-07

Honest Great Company

"I purchased Solo2 refurbished. It unfortunately broke the first week I owned it. They sent me return label and sent me a new one to replace
the refurbished one and they sent the replacement very quickly.

This is the best company I have ever dealt with on line. Even better than Amazon. If you need any herb burner or add ons you should use this company!!
"

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Verified
5/5

2019-10-07

Fast shipping great prices...

"My experience has been perfect thus far. These people seem to have their stuff together (everyone is not high). :)

I love the Mighty.
"


Verified
5/5

2019-09-26

Great Buying Experience

"I bought a volcano as a birthday present to myself and wanted to pick up the next day. Tyler was super friendly and agreed to meet me to drop off my volcano. He answered all my questions and threw in some free stuff including a nice four piece grinder which I love! The price was great compared to other online retailers and Tyler went above and beyond with customer service. I will not hesitate to come back here for all my other vape needs! "

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Verified
5/5

2019-09-21

Nice and compact

"The Arizer vape is top notch."

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Verified
4/5

2019-09-19

Shipped wrong product, customer service in process

"Having read the glowing reviews of both the product and the reseller, on 9/11/19, I ordered a Arizer Air 2; the price (at about $165) was slightly better than average but not outlandishly low. Hey, if I can save $15, great, right?

On 9/16/19, I received my shipment, and excitedly opened it, only to find....they shipped an un-sealed (open box?) Arizer Solo II which is an unrelated (less expensive) model. The unit looked new enough, in that it still had a lot of the internal wrapping on it.

Wait, did I accidentally order a Solo II? No, I didn't, even the packing slip shows it's an Arizer Air 2, so the order was correct.

Everyone makes mistakes. They tossed the wrong product in the shipping bag. No big deal, right?

I did receive an e-mail response and they sent me a return label. We're still in process, but it seems at least they are contactable and they do back up their products.
"

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Rep reply posted 2019-09-19
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Do apologize for this and see we messed up and sent the wrong item out. We followed up a few days ago with a label to swap for the correct items and will be sending some freebies your way to make up for the hassle. I will make sure to personally follow up with you and ensure this problem we caused is resolved in the most expeditious manner. ”


Verified
5/5

2019-09-19

Excellent Experience!!!

"Very prompt and thorough service through out the entire shipping experience. Cannot recommend highly enough!"


Verified
5/5

2019-09-18

always a good experience

"The experience I have with this seller is always positive"

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Verified
5/5

2019-09-16

Great business model & Great experience!

"Traded in a vape I no longer use, and received a credit for a new vape. So much easier than trying to sell it myself, and the process was so simple. It took under two weeks for the entire process, from me sending in my old vape, to receiving the new vape. Also to note, the price/credit they provided provided to me for my used vape was extremely fair/reasonable. Highly recommend!"

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Verified
5/5

2019-09-01

Awesome cuatomer service

"Awesome people are here helping out "

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Verified
5/5

2019-08-09

Great customer service.

"Had an easy transaction thanks to Tyler!!!"

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Verified
5/5

2019-08-09

all good

"bellissima experience a la cali style.... love that store."


Verified
5/5

2019-08-08

Just perfect.

"They were very nice and helped me wit the order."

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