"Great well made product and received as promised."
"Very personal service! Will use them again"
"I bought a demo document camera. It arrived in like new condition, you'd never have known it had been used. "
"Ordered a product and received it being a different color than pictured. Customer service said the FG at the end of the product code and description of "Fog Laminate" should have told me the color of the item was grey even though the item in the picture was black. Also took multiple phone calls and e-mails for a 3 week period to get a return authorized. Poor product descriptions, blame on the customer, and very slow customer service."
"I found their staff very helpful when I was shopping for a board for my small company. Because I'm not a school, my needs are different from many buyers of this type of product. I appreciated the sales rep's working with me to find a board that would be appropriate and cost effective for my business. Everything arrived on time and as promised. When the board I order arrived, we discovered it had a defect though the board was usable. The staff helped me coordinate getting a replacement from the manufacturer, and it was very easy and no cost to me. The new board arrived and is working great. Very satisfied with the whole experience."
"I ordered a KVM switch, Touchboards had the best price, however ultimately the KVM switch didn't work well with my specific setup, so I did an RMA and the returns process was very smooth. "
"We have ordered 5 stand up desk bases from Touchboards and have been happy with the ease of the, the speed of delivery, and the websitequality of the product. Definitely recommend!!"
"No worries when I buy from Touchboards. Great products with fair pricing and the best support in the business!"
"Everything went well smooth. Pleasure working with Touchboards staff. "
"We have had nothing but very positive experiences with Touchboards, and we've done business with them for years. Friendly, knowledgeable sales people, great pricing and on time delivery. "
"Touchboards matched our price and shipped quickly. Every "touch" by Touchboards was exceptional and professional. Will I use them again?? Absolutely! kf"
"You have to chase them to get answers on product ETA's. Have to get manager involved, but still you have to be sending emails and get no response. It's a frustrating process that i really don't want to experience ever again.
Looking for a new distributor, especially when you spend over 130k. SMH...."
“This response is for order number A283599 customer who ordered quantity 6 of each item, 3 items total. I reference this only because this customers order was not $130K. In response to this customer or any customer, we want to express our desire to deliver exceptional results and have happy customers. In our business it becomes more difficult to deliver exact dates for large item shipments due to manufacturer’s delays, natural disasters, holidays etc. Compounding this is shipping large items outside of the Fed Ex, UPS type companies and using freight carriers that make multiple stops across the US before an item reaches its destination. We work diligently to communicate with our partners to deliver better information, with automatic emails that are sent when we update shipping details. We are always looking to improve and have a free user portal where customers can log on and track packages, obtain invoices, and get special pricing. We hope this customer will reach out and let us work toward making the experience better.
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"Very easy business to work with. Needed item overnight and they came through. Thanks !"
"We are a computer consultant, so we do not buy SMARTboards everyday. Gentleman directed me in the proper direction with the customers needs and cost in mind. Highly recommended "
"I haven't even received my product yet, but I ordered an active hub on July 24- after I ordered I was told that it wouldn't ship from the warehouse until August 7- no problem- I called and changed my shipping speed so I could get it by the time my kids came (8/14). I was able to change my shipping speed no problem (yay!), but I just got an email saying that it now won't ship from the warehouse until the 14th- 3 weeks after I ordered!!! I wish they would've told me shipping takes this long BEFORE I ordered. I'm extremely frustrated as my kids come Monday and I won't be able to use my technology as planned. "
A rep from Touchboards, Rich Wagner, has responded:
“After reviewing the notes and the phone calls I agree with your complaint. The sales team felt the site was clear in the description with FG meaning fog grey. It is on the site defining this but from your position and mine we should have been more clear with the description. We should have moved faster and normally do so. I was sure we did issue a return please confirm if this is still an issue. ”