"After spending a great deal of time trying to work out the shipment of an incorrect product, weeks of back and forth via their very cumbersome communication and RMA system - you can't respond to emails, images can only be sent as attachments, unless you send them as a PDF when asked, and then they aren't acceptable again, no threads, no context, no value whatsoever - I finally gave up trying to explain to this company how to deliver on your brand promise and create a lasting customer relationship.

First, their VIN matching system simply doesn't work. I put my VIN in, got the response that the product fit my vehicle and ordered the parts. The parts arrived and didn't fit. This is when the spin cycle began. Back and forth, send the images, send them this way, send them that way, send the invoice, send the packing slip, until finally an RMA was issued. The RMA charged me for shipping and restocking. I replied by pointing them to the images - that I had sent many, many times - of their site telling me that the product I ordered matched my VIN. They said no VIN was used in my order. I sent them the screen shots again, gave them my VIN number, told them to try and it and see if the parts would show up. Then they sent me another RMA. They insisted I had to pay for shipping and that my restocking fee would be subject to the packaging not being opened. I asked them how it would be possible for me to check to see if the part fit without opening the packaging...silence. Did I mention that it said it would fit because I used my VIN?

I suggested they post on their site that "Even when our VIN matching system tells you that this product matches your vehicle, you must determine that the part we send fits your vehicle without opening the packaging or we'll charge you to return it" and see how many orders they get. In the end, I tried to work this out, and in fairness, some of the people I managed to get on the phone were very nice, but this company needs to decide if repeat business matters or is it enough to just grind down first time - and only time - buyers until they simply give up.

All this over about $30.

And I am still perversely amused by the image of me trying to test the fit of a radio button to my Highlander's audio system while the button is inside a thick plastic parts bag. "

"I ordered a part from this company in February of 2024. The drawings of the parts were so small that they could not really be identified. I ordered what I thought was the right part but when it arrived it was the very wrong part. I also received an email informing me that the carrier would not deliver unless I paid an additional shipping fee. The box that it was shipped in was extremely damaged and when I opened the box the part was wrapped well but upon seeing that it was not the part I needed, I started the process of trying to get a refund. Everything was set, I received a return form for the box, which I had to repair with duct tape to make it useful as I had no box of that size. The cost of the return was $90 for shipping and a few days later I received confirmation of the company having received my return. Several weeks passed and I had to contact them and they told me my return was refused because they had not received it. I sent pictures of the acceptance from their end, sent them pictures of everything that they asked for regarding the return. They said they would review the request and if I wanted the part back I would have to pay the addition shipping charge. I told them I did not want the part and that I wanted a refund. I received the part back. A part I did not need in the first place, a part that should have been returned but they said no to. I do not recommend you try to buy anything from this company. I am retired and I had to spend over $425 for a part I didn't need in the first place. This company is not reputable nor do they deal fairly with their customers."

"It was great. Easy to navigate website."

"Read the title. Shipping should be free . "

"Needed original parts and sure came through.
Saved this store will definitely use all the time if I can"

"Great vehicle fit verification."

"It was a breeze once I figured out the right part #'s. Just wish the pictures were actual pics of the parts "

"I ordered a lock actuator for my Lexus which arrive quickly and worked great! The website was also easy to use. Doesn’t get any better than that!"

"Needed a new ignition switch. Beat my local dealer in price. Great service. "

"The genuine Toyota parts arrived promptly and were exactly what I ordered. A good experience. Thanks. "

"Good buying experience. Unfortunately, the parts are expensive, and I hope that being OEM parts that they are of great quality and last a long time."

"Fast delivery, excellent store!"

"Found the part I needed quickly, the description was perfect and detailed. The shipping was very fast and the product arrived in perfectly. The packaging was great and very well secured. Highly recommend!"

"Part as promised when promised."

"Easy to find Toyota parts verse the Toyota Parts website. "