"Ordered a part on Monday, May 15, 2023. Heard ZERO from them. Emailed them on Wednesday-NO RESPONSE. Finally called them on THURSDAY and the person who answered, said,"Oh yea, wait, we haven't even got to our online orders yet. I'll see if I can get it moving." Suddenly, I get 3-4 emails, explaining it takes days to process an order, and if additional shipping fees are needed above their outrageous shipping fees of $12.58.(I ordered a small part, btw). I called on Friday and spoke to Chris who was like uhhh duuhh sorry about that, we are understaffed and nobody is handling the online orders. Then he went on to ADMIT THEY DID NOT HAVE THIS PART but would get it and ship it out sometime next week. I have since canceled the order. It's a part of my fuel system that I could not find locally. However, at a much higher price, I did get one at O'Reilly's.
In conclusion- DO NOT ORDER FROM THESE PEOPLE. They are just over there spinning and not really on their game. I cannot express how angry at this whole fiasco I am."
"Service department called with part request . My Toyota was not wired for cc thanks see ya"
"I would have bought more parts, but it seemed that the shipping was substantially more to buy more than one part than to buy them separately."
"My Toyota Avalon got bumped and I'm so happy I was able to get the part I wanted here, hope to get it soon"
"Thanks for a great experience."
"This was the first time I purchased from you. I will definitely keep shopping on your site."
"I ordered an air filtration system for a 2015 Toyota Tacoma (cost $577.90). This system has many parts and the sub-assembly, air cleaner came damaged beyond use. However, when trying to get refunded for this part only (because the old part was fine) I was told the ONLY option was to send back the entire system leaving me without a vehicle for the entire time during the exchange. A simple refund of $62 was not an option. Worst customer care experience, I would not use them again. "
"The website was slow and inconsistent"
"Great price, fast service!"
"You have what I needed, Thank you"
"Perfect fit for my 2014 RAV4- the swap was easy even for me."
"Took a week to ship, unacceptable!"
"Verified my purchase and saved me from ordering the wrong part."
"Ordered the part due to losing a screw while replacing headlight assembly. Arrived about a week later and installed with no isssues."
"Great price on my toyota trustart battery. Much cheaper than other online stores. Website could be a little bit more intuitive in the billing section and there should be an account option for the website"