"They helped me confirm I was getting the right part for color matching and explained how much cheaper it was to order on line . It worked very well."
"...But nothing comes. No email no phone call, nothing. No response ever came, to this day. Weeks ago.
I wound up having to drive into the dealership to ask the desk person about part availability. I was advised that there were 5 of them in stock. I said I would buy one.
The price quoted at the desk was $60 more than the buy-it-online price at the Toyota of Olympia's website store.
So I asked about the discrepancy, and the parts clerk advised that to get that $110 price I would have to go online and order it, then come in to pick up the part.
How long would that take, I asked. "Oh, immediately." So, I wound up using my cell phone to buy the part while standing 10 feet from the parts counter, submitted the web order, all of which took about 10 more minutes.
Walked over to the parts desk, showed the clerk my web order on my phone, then he went back and retrieved my part.
The entire experience including the robot conversation, the commute to and from the Dealership, and time at the dealership was about 90 minutes.
Before the robot nobody in parts would answer the phone. Now, thanks to the robot, it's worse."
"I recently used ToyotaofOlympia.com for the first time to purchase some parts for one of our older model Toyota Tacoma Xtra Cab trucks (we have a 1999 & 2003). The website was super easy and convenient to navigate, and my parts showed up incredibly quickly. I then scheduled with the Service Desk to have the parts installed next week on a day/time that was convenient for me. I always have great interactions with everyone at Toyota of Olympia. Thank you."
"I ordered a part online. Received email notification it was ready for pick up. Hopped online and determined 2/8/25 was the best day for me to pick up. Arrived the morning of 2/8/25 and saw the cage to part counter was down with a 8”x11” piece of paper stating parts center was closed for inventory. Lots of people behind the counter. I spoke to an employee. Informed them of my online order. He couldn’t give me the time of day except to say “sorry we are closed, you’ll need to go talk to service about this”. I went to service. Service told me to go to parts. Just plain unacceptable. Toyota of Olympia has emailed me several times regarding pick up. No where was it advertised that parts was closed on 2/8. Not mentioned in any of the emails, not mentioned online, no mentioned on social media. This is my 3rd interaction in a row with Toyota where something has gone wrong. First time: I went in for a rotation and left with my car on a spare because they couldn’t “fix the tire” and then when I called the GM, they dug my tire out of the dumpster and fixed it no problem. Second time I was getting a TPS fixed and my battery died shortly after picking up the care (coincidence? Probably not) Lastly, this incident. I will be taking my business to other dealerships. "
"Got oem parts at a fair price! Arrived fast too!"
"The staff were courteous and highly knowledgeable and the service was quick. "
"In store experience was great however i ordered the part online and there is a communication problem between the departments. Everything got worked out just took extra time"
"I haven't picked up my order yet? Don't have any comments"
"Parts arrived promptly and was notified they were available for pickup."
"I was unable to reach a real human during business hours nor did I receive a return call.
Online parts order, good price, and the human an the parts desk was fine. Will not return to this business due to their replacement of working people with flawed computerized systems."
"Very helpful and accommodating. Helped me find the correct part for my ‘05 Tacoma. "
"I received a part and customer service was not nice very rude"
"Their prices are unbeatable. "
"i received this survey before anything happened beyond being charged. where is my order?
next day... received email that order was ready, picked it up, added star to review. the ordering system, fullfilment process, and communication need improvement. meanwhile, the parts are on the car and i'm done, so that's good."
"I’ve used the parts department for a couple years now, all the guys there have been awesome. They’re always patient with me and have no problem helping me with anything. They’re absolutely outstanding. "