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Product & services pricing
2.82/5
Chance of future purchase:
2.69/5
Shipping & packaging:
2.53/5
Customer service:
2.65/5
Return/Replacement policy:
2.61/5


Verified
5/5

2024-11-25

Communication & shipping was great

"Placed my order for some targa seals for my 1987 supra and they emailed me immediately saying it may be about a 2 week wait & asked if that was okay, after 1 week it shipped and was at my door within 24hrs"

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Verified
2/5

2024-11-24

2010 Corolla dust plate cover.

"Many toyota dealer did not have my part and the delivery reply i receive was 2 to 3 months.
I purchase an OEM sub and received it in 3 days.
"

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Verified
2/5

2024-11-21

Shipping

"They used Canada post while they are on strike, and now I won’t get my item until it is over. Great. "

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Verified
2/5

2024-11-20

Delayed delivery

"My order did not arrive on the scheduled date . "

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Verified
5/5

2016-09-17

Excellent

"Fast delivery and way cheaper than dealer. Thank you toyotaparts direct, for sure will order again for my lexus."


Verified
5/5

2024-11-15

Excellent Service

"Part was packaged well. They confirmed my VIN number to be sure it was the correct part before shipping. Great Customer Service. Thank-you."

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Verified
5/5

2024-11-15

Service

"Fast good service. Easy to use online "

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Verified
5/5

2024-11-14

Great price!

"Genuine Toyota,great savings, quick delivery! "

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Verified
5/5

2024-11-14

Great price and best service

"It's my second experience with Toyota partsdirect. really save money compare to Toyota dealer. They follow up with VIN # verification and sent me right parts. Nothing went wrong so far. Just small concern its bit hard to find right parts on web site. but when I follow up via email they are great. Deleivery also went smooth it was quicker than I thought."

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Verified
5/5

2024-11-14

Better prices and the right parts

"We ordered a few times and always received the right parts at a good price. Keeping my cars OEM sure help with durability and dependability."

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Verified
5/5

2024-11-13

Fast shipping, Good prices

"Best Toyota parts service in Canada

Fast and reliable

"

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Verified
4/5

2024-11-13

Brake parts review

"Product was as described and fit perfect, however a photo of the part would go a long way :)"

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Verified
1/5

2024-11-13

"Confirm purchase" killed the transaction

"Spent hours on my order. Placed order.
No email confirmation, no invoice.
Called, emailed, called, messaged online. Finally got a response (days later) saying that TPD was waiting for MY confirmation to order. Only some of their emails came through (no, not to junk). Why do I need to send another confirmation after committing to purchase online? No other auto parts site I use does that, and I use them a lot for my line of work. Dislike wholeheartedly that I can't speak to a human who can fix this situation the day of. This situation ticks all the areas of concern.
"

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Verified
5/5

2024-11-10

Tundra thermostat

"Great experience- vin number confirmed correct part, arrived in just a few days and part fit perfectly "

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Verified
5/5

2024-11-08

" thank you for your help and assistance!"

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