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Product & services pricing
2.69/5
Chance of future purchase:
2.52/5
Shipping & packaging:
2.44/5
Customer service:
2.60/5
Return/Replacement policy:
2.42/5


Verified
5/5

2024-12-14

Excellent as usual.

"My order took extra long due to the Canada post strike and unfortunately fed ex was only taking a minimum about of orders per day. My only issue was I wished they could of had a system in place to have a response to any questions as to what is happening with the orders. It is not tpd fault for the delivery delays but to have a human to talk with would be a huge calming feature when spending large amounts of money.
But all the parts were correct as usual.
Will most certainly recommend and use this service again.
"

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Verified
1/5

2024-12-26

The website says the part fits 2WD AND 4WD models and it doesn't

"The website says the part fits 2WD AND 4WD models and it doesn't"

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Verified
2/5

2024-12-23

Insufficiently informed

"I did not know deliveries were sent by Canada Post nor was it made obvious during the ordering process. Canada Post was on strike at the time I ordered. "


Verified
5/5

2024-12-20

Great parts!

"Well, I just got the part, due to mail strike. But it is in perfect shape. I'm not painting it, just a war wound to be proud of..."

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Verified
1/5

2024-12-19

Wouldn't deliver parts under $250

"As the title states, I put in my order and it was cancelled right away due to not being above a specific amount. I ended up buying directly from the dealership, which costs more, but less hassle. "

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Verified
1/5

2024-12-19

Fedex delivery

"Parts ordered - Nov 11.
Label created - Nov 12 with estimated delivery - Nov 19.
Email received on Nov 16: Did Toyotapartsdirect.ca Deliver?
Finally on Nov 18, Seven (7) days after purchasing date the package was picked up by Fedex or dropped off to Fedex location, with now estimated delivery on Nov 21st by the end of the day. (I really doubt)
I know it will be hundreds of reasons for this: the busy Christmas time or Canada Post strike or blaming another side etc.
Anyway, bad accuracy of Fedex is very well known, but I don't understand that Toyota parts have package in the possession for days and not doing anything?
Delivery is now pending. We'll see!
"

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Verified
1/5

2024-12-18

Part was not shipped. Did not receive refund yet.

"Did not get the part. And did not get refunded yet.worse part ordering experience I have at.
My worse experience ever.
"

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Verified
5/5

2024-12-18

et a moitié prix

"incroyable et facile d utilisation"

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Verified
1/5

2024-12-18

Order cancelled

"Order cancelled a gain after Few attemps. No explanations given. "

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Verified
1/5

2024-12-18

Unacceptable

"The world cannot stop because a company (Can Post) decides to go on a strike. You're failing your costumers. We're all going through the same crapp. Shame on you!"

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Verified
1/5

2024-12-17

Cancelled without telling me

"You quoted a shipping price and let me pay it. Then cancelled the order because it wasnt over 250 dollars. You cancelled without informing me. I had to find out by wondering where my shipment was. If I don't make the 250 threshold, your software should not let me make the order. Strike or not. "


Verified
1/5

2024-12-17

Bed experience

"I didn't get any parts I ordered"


Verified
5/5

2024-12-12

very good customer service

"easy access to the web site , good search engine"


Verified
5/5

2024-12-11

They were easy to deal with, they have sent out the part that I need, not received yet. The cost was better than other places I checked.

"It was good, service was good."

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Verified
1/5

2024-12-11

No Stock

"I ordered the part but the part was not in stock and the lead time was several weeks "

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