" Finally we got some update, will keep posted "

"super happy with my original replacement parts at a fair price and fast shipping. will do business again."

"I would love to tell you my experience has been positive but I’ve been waiting 12 days for my order and it hasn’t been shipped from company. No idea when it’s going to be shipped and you have to wait 2 days or more to hear back from anyone when you inquire about your order. Should sent me give a review email when you haven’t even sent me what I ordered. My vehicle is out of service until parts get shipped. Wish I went to dealer - at least I’d be driving again by now. "

"10 days haven’t heard anything yet. If an order is going to take longer would be nice for an email to explain what’s going on. Haven’t heard anything at all."

"Thanks for helping me get the right part. Only took a couple of emails to get everything lined up. Part arrived ahead of schedule. Check engine light is now off! "

"I've had a few transactions from Toyota parts direct. They have all been good. I would recommend them for sure."

"I ordered multiple parts in my last order #16098255, some parts that arrived belong to a vehicle different than mine and I had given them and verified my VIN via email with them prior to ordering.

Some parts that arrived don't seem to be OEM parts since they don't have any original labels (I requested proof of authenticity and they stopped answering my emails).

Some parts I ordered and paid for didn't arrive.

I have sent them multiple emails, voice messages and chat requests through their website for over 1 weeks. They keep ignoring them.

Items were shipped in Dole cardboard boxes. Not well protected

My last resort is to do a credit card charge back, report them to Better Business Bureau and put a complaint with Consumer Protection Ontario"

"Canada Post has not delivered my parts. I tracked them, I can see they are in my town for the last four days being delivered???"

"correct parts and on time"

"I appreciate the website that makes it easy to locate and find parts for your Toyota.

The pricing is very competitive--I saved several hundreds of dollars over the local Toyota and other parts reseller costs.

The email communications and ability to track orders was excellent.

The parts, when they finally arrived, were undamaged and well packaged.

My only complaint is that the parts took 6 weeks to deliver. This is likely a Toyota problem, as no other supplier had stock on the parts either, and also quoted me equally long delivery times.

Sadly, I had to limp my poor car along leaking coolant everywhere for a month and a half before the required parts were in hand for a repair job.

Perhaps "ToyotaPartsDirect" could pass the feedback up the supply chain and help Toyota do a better job of manufacturing enough spare parts to be able to service their vehicles.

I changed the 4 star rating to 5 starts because you can't really blame the reseller if there are no parts existing in the parts universe.


"

"Original equipment parts, showed up quick once I got the order in. Didn't like that there's nobody home to answer the phone but I get it, hard to find good help. "

"We purchased our new Toyota Sienna CE in 1999 from Silverwood Toyota, and we had it serviced at Toyota for all these years. This year it needed a new suspension link, which was installed by the reliable Toyota Service Department. Unfortunately, the front right door handle was broken off by the technician. In a 26-year-old vehicle, this may be wear-and-tear, although this never happened to us. I will try to install it now with the help of a YouTube video tutorial. Thank you Toyotapartsdirect, your delivered part looks like the original door handle! "

"très facile l'achat de pièce et la livraison 3 a 4 jours ouvrables."

"Saved money and quick shipping "

"Fast response to question and good price"