"Ordered parts and was advised 10 days later that the order finally shipped. The shipment is expected to arrive 6 days after. That is a total of 16 days from original order date. Pretty sad when I can order items from Amazon and then arrive from Japan within a week!"
"Good price approx 25% cheaper than toyota dealers off Montreal for original parts,delivers at my doors in 3 days.Answered right away after asking questions by email...excellent "
"Excellent service and prompt shipping. Genuine Toyota parts that fit and perform perfectly. Solved all my dtc's and put the car back in service. I probably saved $1000 to 1500 between the parts and the labor. Thanks."
"On Sienna 2004, in my concern, my rear arm wiper gives me a hard time. Especialy during the winter, my wiper do not work correctly, the wiping is poor. When I bought that car, I already had the same problem , so I replaced that arm with the blade, and It worked for a while. During that time the dealer told me that there was also an iron one that I could choose, but I bought the plastic one, I think it won't rust, good deal! Now I know that I can buy one online, I orded one made of iron. But based on the V.I.N. number in reference in the process of filling form, not from the one I chose, they just sent me the one made in plastic, with no asking. Disappointed, I made my research and found that the reason was that the model made of iron was only available on the 2005 model! Crap! I finally chose to keep that part and to get a new blade on a second order. I know that they probably correct it base on that V.I.N. number but I think that they should warn the customer before! Otherwise, the service is professional and I will keep buying items from them, based on my previous purchase."
"They are very quick and effecient. Particularly Watson, who has helped me a lot, he is very knowledgeable and always responds very quickly to any questions or concerns. "
"Answered my questions as a first time buyer, in a timely manner. Delivery was extremely fast. Product has been installed and works well so far. Saved 300 dollars by doing it myself. Wasn’t rocket science. "
"Thank you for your good job."
"You think about auto parts employees and one thing comes to my mind from past experience is they just don’t care. This is exact opposite with Toyota parts Direct, they not only care but will go out of there way to make sure you are getting the part that you need. I’ve never seen this kind of ethics even from going directly to most autoparts stores! What else can I say, I’m impressed!
A big thanks to Watson for taking care of me."
"I found the part on the website but it had two part #s . Sent email with vin # of my vehicle and received a response from Watson within the hour. Excellent experience. Also received updates on delivery progress.
Very pleased with representatives and service."
"An errant grouse took out one fog light and lower grill. Parts came quickly, everything was correct. Experience was just fine!"
"Very positive. Online ordering was easy."
"My experience with Toyota Direct was awesome! They were fast and courteous. I began with ordering the wrong part and they went out of their way to correct my issue in a very speedy manner! They will be the only place I buy my Toyota parts for in the future. I highly recommend them.
Regards Elizabeth "
"Needed a total of 4 parts all in stock and delivered promptly.
At least 30% from the dealership
Thanks"
"Good service, and patient :) For my order I called them three times and they just answered all my questions. He spent time to check all items are matched. Then my order was shipped quickly and I installed everything myself, the prices are great too, I recommend them 100%
The only issue is their website has cars models up-to 2014, they need to update it."
"Excellent customer service. Watson is great at making sure I got the correct parts for my vehicle. I've dealt with other online parts suppliers for my other vehicles & none come close to the level of customer service that Toyota parts direct provides.
Dan Fournier
Nanaimo BC"