"Picked up a body panel bracket for much less than I could find anywhere else. Arrived about a week after purchasing. Very happy"

"Cancelled order after generic email 3 days after order saying parts may take up to 3 weeks. These guys do not answer back phone calls or emails. Ended up buyingfrom toyota dealer. "

"I have not changed my parts yet, but I know they will fit, from previous purchases. As they had my serial number from my purrring Toyota Truck.!"

"No satisfied, part was not instock"

"Part was exactly what I ordered. Fantastic. The order process seemed a little weird as I had to answer an email to confirm I really made the order. I would buy again. "

"They do not give a tracking number and I don't know when I will receive my order !!!!!!!!!!!"

"I’m very frustrated the staff gave the wrong part and they are arguing that they offered the according to the VIN, it is totally ridiculous and not acceptable, they cannot return and refund, it is terrible , hopefully all the people with extra care before making order from this company ！！！"

"Purchased parts for a 1987 Supra, not surprisingly some parts are no longer available, but some parts are available and were shipped. "

"None of the parts I was looking for are available. However, they are still shown on the web site. Show them greyed out if they don't exist, like one of the American sites. I spent considerable time which could have been spent elsewhere."

"First no one answer any phone calls or inquiries. Second and this is not the first time either shipping charges are phenomenal or shipping time unreasonable. I have tried to go Canadian many times but sorry guys you have deceived me 90% of the time"

"I've been using Toyotapartsdirect.ca now for 2yrs.
Excellent service & delivery is good. The only complaint is the lack of communication as to the status of an order."

"It has been over a week and I still haven't heard back from them. The current order status is "Received" and it hasn't moved since day one. At the time I passed the order, the 2 parts in my order were marked as in stock.

Although I'm not in a rush to get the parts, I'm disappointed with the experience so far and I now consider them unreliable. I would not recommend if you need parts quickly. "

"Wrong part sent. Need to return and get a credit."

"Ordered part over 15 days ago. Have called and still have no answer when the part will ship. But i have been billed for it!"

"it's been a week and haven't received the part yet"