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Product & services pricing
2.97/5
Chance of future purchase:
2.79/5
Shipping & packaging:
2.54/5
Customer service:
2.71/5
Return/Replacement policy:
2.63/5

Verified
5/5

2024-02-10

great assistance, good price and quick delivey

"Second time doing business with Toyota parts direct, well assisted in ensuring ordering right parts for my vehicule, prices are very good and excellent delivery service. I recommend"

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Verified
4/5

2024-03-15

Good delivery time

"Only problem is that I left a message on my order explaining that the part is actually for a Pontiac Vibe so my VIN would not resolve on their sysyem, but they still messaged me back asking for a valid VIN. "

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Verified
1/5

2024-03-15

No order confirmation

"I've sent an email to inquire about my order which i never received a confirmation. Tried calling and mailbox was full and the chat is useless. I've bought from them in the past but seems service has gone downhill."

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Verified
5/5

2024-03-13

Thanks for the excellent service

"Thanks for the excellent service"


Verified
5/5

2024-03-13

Good service

"East to deal with and fast shipping. Slight issue with the parts I ordered being discontinued but we switched to a different part number and everything was shipped to me fairly quick. Will use again "

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Verified
3/5

2024-03-12

I don’t receive my order

"I don’t receive my order now"


Verified
2/5

2024-03-12

Very slow processing order

"It's been over a week since I placed my order and it still hasn't shipped. "

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Verified
5/5

2024-03-12

Good prices, fast shipping.

"Good prices, fast shipping."

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Verified
2/5

2024-03-11

DID NOT RECEIVE CORRECT PART - NO RESPONSE FROM TPD

"The package from TPD was delivered Friday March 8.
It's missing part no. 5211242050C0 Extension, Front Bumper, Right, BLACK, as ordered.
I did receive the remainder of the order - the rubber extension pad, 3 wheel opening bolts and 3 cover nuts.

The package also included 3 parts that I did not order:
- 52114-42900 Bracket, Front Bumper
- 90080-15077 Screw, W/Washer Tapping
- 90179-06127 Nut

I notified "info at toyotapartsdirect.ca" on Friday but as of end of day Monday have not received a response on when I will receive the correct part.
"

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Verified
5/5

2024-03-11

"Delivery was fast and this part is perfect."

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Verified
1/5

2024-03-10

I haven’t received the parts I have ordered

"I haven’t received the parts I ordered as of yet. It has been a week since I placed the order."


Verified
5/5

2024-03-09

Works for me

"I ordered replacement blades and caliper parts. I was kept informed through out the purchase and shipping process. Items came in well packed and in good condition

I highly recommend Parts Direct from Toyota
"

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Verified
5/5

2024-03-09

Service

"Very good service and fast shipping
Thanks
"

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Verified
5/5

2024-03-08

Quality and timely response

"Ordered Cabin and Engine Filter for my Highlander. Excellent quality and product delivered on time.

Thank you Team
"

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Verified
5/5

2024-03-08

Ordered part, confirmed part, received, part, installed part. all good

"The process was what I was expecting, all good."