"Decided to order local to save time after seeing their “quick shipping from London ON!” tag, however its been a week and order is still not processed. Got parts in from the states faster and ordered at the same time, something to consider if you’re in a time crunch! "
"Package came within 48 hours of placing order. I live close there distributor centre. It came with the right part number and there were no damages to the part or box. No complaints here. "
"All parts original, well packed, fast shipping, and reasonable price !! I will be the buyer number 1 at this place "
"after several days waiting, I received refund instead of the parts that I bought"
"Good parts identification system. Effective parts fit checking system. Delivery slow if all goes well. But if there is a problem, customer service takes 2 days to respond. Impossible to reach a person. "Chat" appears to be a bot; phone takes messages only. Now into a full week delay of phone tag trying to pay for an 11 dollar price change."
"Worked excellent the very first time"
"TPD tried to charge me an extra $50 for item 1" longer than limit. All this after initial quote provided.
Poor customer service!!"
"I ordered the P/N 27835100BH Bed Rail Tacoma Front Header Rail for my 2022 Tacoma since the current generation Tacoma does not come with them. I did an internet search by the Toyota P/N found on a forum and many online retailers had listings but most were more expensive than Toyota Parts Direct. I could have ordered it from my local Toyota dealer where I bought the truck but would have to miss a bit of work time to get there to pick it up. I placed my order with Toyota Parts Direct and the service was fast to get it ordered and received it at home in a few days. Installed it quickly using the factory bolts that secure the upper front bed rail, with no drilling or modification needed. I did not order the plastic end caps since they are not really needed."
"The wrong part was sent to me. So far the return process seems good"
"They validated my part selection next day prior to my order"
"The Price was good and the shipping fast "
"Great service and great help in finding what you are looking for."
"Excellent prices, good communication and fast delivery. Will shop here again!"
"I ordered 3 parts for an older Toyota. Two were available and one was discontinued. I suggested that an alternate Toyota part is l referenced on some sites and Toyotapartsdirect did some research and confirmed the part would fit my car in place of the discontinued part. I would have given 5 stars except I find the new user interface makes it harder to find parts diagrams. "
"The parts diagrams are difficult to find the needed parts. A chat window that is annoying keeps popping up.
Once I found the parts I wanted, they send me an email to have me please confirm my order before processing. Even though I went through the checkout procedure this took place, After that email was sent it took 2 days for them to respond to inform me my parts will be shipped. It has been 8 days & still no parts!
I;m glad I can still use my Tacoma while I wait.
Next time I will go to my local Toyota dealer if I require a dealer only item.
"