"ordered a few times from them with no problems but will do no more. The service has gone from good to non existant; their chat service is useless, no one answers the phone and they take 2 days to return messages... plus they have expensive shipping: $73 in my case for pads and disks and they use the slowest shipping service possible (Canada Post). Not satisfied at all... Unless they give me some kind of credit for this one it's my last time ordering from them.."
"At the end of the day I received my parts. The process was painful.
The website does not work. Not sure what the point of it is. Alice I guess is a service. Keeps asking for my VIN.
Lucky I was not in a rush.
Factory parts. "
"Went online to order parts,it said parts were in stock,paid for the parts and was informed 2-3 days for delivery. Then received an email the next day saying 3-4 weeks maybe.Tried to contact for refund and it took 3 days to get a response and was finally given a refund. In my opinion customer service is lacking."
"Over 2 days and 10 emails I asked him to confirm they had the part in inventory... They confirmed they did once I paid and ordered turns out they did not have the part... 1985 Supra parts are hard to come by but I wasted 2 days"
"Quality OEM part at a reasonable price. Shipping took about a week. Will order from again. Thank you! "
"I found & ordered what I thought was a pair of rear hatch lift cylinders. It turns out I had selected a mismatched pair (different label colours). They would have worked fine but would have driven me nuts. Toyota Parts Direct contacted me the morning after I placed the order to confirm which label colour I would like. Thanks for being amazing! The new lift cylinders work great too!"
"I had ordered parts July 26 and have not yet received them as of Sept 12. They promised 1 month, I am trying to get them to send what they have and delete the back orders."
"Delivered as promised !! Also courteous !!"
"I ordered 3 items, and there were only 2 in the box, i send e-mail but no one answers, i am lucky that it was not an expensive item, but I will never buy from Toyota Parts Direct Parts in the future I do not recommend ,to avoid"
"If you don't have the part and you don't allow people to cancel or refund there order cause it's on back order. Maybe you shouldn't list that item on your site, or at least say it will be on back order before they pay for it. Especially when you say you have no idea when you'll get the part in. Terrible way to run a business."
"Selling non Stock items. total waste of time."
"Get a 1 star review after back order
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"easy to find the part I needed and the shipping was not too expensive and it came within the week. Part is a Toyota part and fits perfect. Would order from them again. Thank you"
"Would be nice to actually talk to an actual person to be able to cancel an unrequited part
Seems like a great site but don’t remove the customer service aspect not all of us out there enjoy emails and texts
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"Part was about 25% less than dealer, but shipping costs will reduce your savings. If you need the parts fast, bear in mind you may be waiting for restock and shipping. My emails were answered within a day or two. They won't ship glass even though they list it
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