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Product & services pricing
2.97/5
Chance of future purchase:
2.79/5
Shipping & packaging:
2.54/5
Customer service:
2.71/5
Return/Replacement policy:
2.63/5

Verified
5/5

2022-07-18

Excellent & efficient, customer friendly

"Order was promptly shipped but due to a error on my part the order was returned and after further instructions my order was promptly RESHIPPED at the EXPENSE of T.P.D. of which i was very happy, they are very customer friendly, i would recommend them to anyone who wants to do business with them "

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Verified
1/5

2022-07-14

Disorganized & lack customer service

"Customer service is very inexperienced and take days to respond back. My order was shipped with missing parts and had to spend days resolving the issue. I would consider this a Casino company. Its a gamble when ordering. Good luck"


Verified
1/5

2022-07-14

Never received my part

"Ordered part a few weeks ago, never got it."

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Verified
3/5

2022-07-12

Good product

"I tried to enter my Sienna's V.I.N. where requested on the website. It wouldn't take it. After carefully choosing, from the numerous available lug nuts, the website warned me that they were not the right item for my vehicle. I guess based on the VIN I tried to enter, but that was rejected? I ordered the set of 20 anyway, and they came in the mail in a timely manner. They were the right product in the end. Quality Toyota parts, at a good price."

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Verified
5/5

2022-07-10

Great service

"Timely and efficient service. "


Verified
1/5

2022-07-06

Too slow to communicate

"Many parts I wanted order were back ordered. It took a while to understand the stock availability. Price is great but customer support was too slow... had to cancel all my order due to stock availability.... wish there was a phone contact with the rep."

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Verified
5/5

2022-07-06

Great

"Very good I would do again "

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Verified
5/5

2022-07-04

Customer service

"Very friendly and quick to respond "

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Verified
2/5

2022-07-04

Decent service. Grossly overcharge for shipping.

"Two small solenoids and I was charged almost $50 for shipping with Canada Post. Nice that you were able to make a $37 profit on that. Parts were cheaper than Totoya Dealers, but still pretty high."

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Verified
5/5

2022-07-04

Real Toyota Parts at great prices

"Even with our old Toyotas, we always like to buy factory parts where available. Aftermarket stuff just does not last or fit. We’ve been getting our parts from Tototapartsdirect for years. Always the best prices and the fasted delivery possible. 5 out of stars all the way. "

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Verified
5/5

2022-06-29

Good service

"My shipping package was broken and the part inside too. I sent the pictures to show them. They service very good and friendly. So they ship a new one to me. thanks you "

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Verified
5/5

2022-06-26

Excellent Service

"A very smooth transaction."

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Verified
4/5

2022-06-19

Good parts source

"It is very convenient to find oem parts at this vendor. It is one of may preferate parts source. I recommend."

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Verified
1/5

2022-06-19

Water pump started failing in less than a year on he car

"Installed the water pump less than a year and now started making noise. Part should be good for at lease 150,000km but only less than 15,000km. My mechanic noticed at oil change. Contacted support and would not under warranty since purchased date a month already 13 months. Paid big money for the part and installation but not Toyota quality guarantee. This is extremely disappointed with lemon part. Not even sure if all parts are Toyota OEM.

I would not recommended to purchase major here.
"

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Verified
5/5

2022-06-19

Great Service

"A technician helped confirm I had the right part number and all. Fast shipping, fair price, all good! Thanks."

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