"Ordered a thermostat and agreed to pay the outrageous $22 shipping as the site says "fast shipping". 11 days later, part had still not been shipped. Left 2 messages for them to call back on the status of the order and calls not returned. Requested refund. "
"Tried several times to communicate with them and no response. All I wanted to know was where are the parts that I ordered and an expected delivery date. Tried phoning and emailing. No response. Eventually I got an email response stated they had no idea of a delivery date. Took forever to get the parts. I ordered the parts form them because they showed stock and the price was higher but competitive. I was more interested in delivery at the time since the car could not be driven until we had the parts. Would look for another supply next time I need Toyota parts."
"They are very competitive, fast at getting the parts out to you, I saved over 400$ for the same parts I would have gotten for the dealership "
"Prompt and fast respond. Good and convenient communication through e-mail."
"I purchased these items on 17 November. On 18 November I received an email which told me that my item was being processed. Today is 25 November I still have not heard anything from them or have I received my item. Communication is definitely lacking and they could at least keep me in the loop as to what’s happening with my item. I’m desperately waiting for this item because I can’t carry on with my repair project. "
"Very good product but the shipping is costly, and it doesn’t show she shipping company link. I also thought that the strainer assembly would already include the O ring and the transmission oil pan gasket but it didn’t. Price is better than retail though."
"I ordered a small replacement lock and shipment cost more than the part itself. Since I’m paying $26 for shipping it should be overnight delivery. It’s been a week and still have not received the item "
"Ordered on a Wed, received on the Saturday!"
"Seanless as usual with TPD."
"order parts and have received very little response to delivery times and statues and no response to email sent on other order parts information. "
"Cannot get my part disappointed"
"Great experience and worth it!"
"Great price and timely delivery."
"Fast delivery, good quality product. Very pleased with the service."
"I ordered a hard to find corner bumper for my 2007 FJ Cruiser and was shocked at how fast it arrived! The replacement part was reasonably priced and a perfect match to my damaged original part... I would highly recommend ordering parts from Toyotapartsdirect.
-Steve H."