"Ordered a factory fit rear bumper bracket. Fit well. Delivery was a few days. Saved a lot of cash compared to dealership. About $250. "
"Received prompt communication to confirm my ordered parts fitment to my vehicle. Got the correct pieces in quick shipment. Very pleased, will be back."
"I order a Prius replacement battery but they said it is a dangerous goods so they can’t ship it. I called the customer service and they credit me right away. Although I am disappointed but nonetheless I am very pleased with their service. "
"I can't get anyone to answer the phone when I call...the update on the website isn't updated, and I received a verification email three times and still am unable to know when to expect delivery."
"From ordering to delivery,it was good"
"Very easy and quick delivery "
"Required fuel door for RAV4 delivered in excellent time from when ordered. Even the (2) rivets required for installation were added to the order, no charge."
"WANTED TO PURCHASE A COMPONENT FOR MY TRUCK.NOT SURE ABOUT PART NUMBER.CONTACTED WATSON,INSTRUCTED ME WHAT TO DO.ORDERED,RECEIVED COMPONENT.GREAT SERVICE.IF YOU WANT PARTS,THIS IS THE PLACE"
"take too long to be shipped out"
"An order with multiple products was cancelled without a valid explanation. Impossible to get anyone on the phone to discuss. No reply emails asking for more details either. A local Toyota dealer said they can get the parts, and these guys are normally ok, so I'm not sure what went wrong here.
I find it hard to believe there are no constant tension radiator hose clamps in Toyota's supply chain.
I threw in the towel and ended up buying similar ones from here for less than 1/5 the price:
https://www.belmetric.com/index.php?main_page=product_info&products_id=8640&cPath=15_559&gclid=EAIaIQobChMI9fzf76eY5gIVzB6tBh1o5ArTEAQYAiABEgKtvvD_BwE&zenid=oq5r9iv3egekkqffoo1ofqqqa7
Hope they make some improvements.
"
"I put in the part numbers that the local dealership gave me. I place my order with Toyota parts direct. They give me a price with shipping. I go for it. Then I get a email back stating that the parts don’t fit my vehicle. I had supplied the vin number. The email and stated the right parts are a lot of expensive. But no price was given. If you call the 800 number no one will ever answer. But leave a message and we will call you back. They won’t. Next day I went to the dealership and with the part numbers that they looked up again I ordered the parts. Toyota parts direct is good for a headache. Call them first and leave a message and see if you get a response. Trust me you won’t. "
"Réponse rapide de Watson. Commande exact et livraison tel que spécifié. Très bon prix pour ma pièce d'origine Toyota. Je recommande sans problème."
"I find shopping at a Toyota dealer far too expensive for whatever part I'm buying.
Hence I looked online for the rear wiper blade for my 4Runner. The part cost much less than I anticipated. By contrast, the shipping cost for such a small part seemed excessive.
I was impressed that the vendor wanted to know the VIN for my 4 Runner. This goes a long way to ensuring I get the exact part that will fit my vehicle exactly.
The part was well packaged to avoid shipping damaged, arrived a short time after being ordered, and appears to be in excellent condition.
No instructions were included with the wiper blade. Given the numerous methods for mounting wiper blades, it may be a challenge mounting this particular blade.
Impressed that in ordering I had to supply the actual VIN for my 4Runner. This ensures that I get exactly the correct part that I know will fit my vehicle."
"Convenient and part ordered was received in good condition "
"Had a terrible noise coming from the blower motor fan on the passenger side of our 2012 Toyota Sienna. Once replaced with original Toyota part, the problem with the noise was fixed. Online it suggested that Toyota has known about this issue as it comes up often that these fans somehow get loose, and the blades hit the sides to make the bad vibrating noise. Hopefully, I will not have to replace this anytime soon.
Order Contents: P/N 871030C051 $ 158.04 MOTOR SUB-ASSEMBLY, BLOWER WITH FAN
MOTOR,BLOWER Order Summary:
1 products , 1 items $ 158.04
Shipping & Handling to ON, Canada$ 30.33 Tax $ 24.49 Total$ 212.86
"