"Parts came quickly. Unfortunately the shipper sent a part that was the wrong one. Emailed them and they immediately shipped the correct part at no charge and told me to just keep the wrong part. Good customer service. "

"Prompt delivery, as orderd"

"My sliding door cable snapped, went to the dealer early July....parts back order....checked several times... got fed up in mid sept, ordered the part directly.... 3days and i had it! ... so i did the repair myself. "

"I need some assistance and they answer really fast! They really want you to provide the right stuff for your vehicule. They always ask for VIN! They also ship fast. It was the first time but nut the last! Thank you guys "

"AWAITING delivery of parts which are on backorder but was fully advised of the delay when ordering.Updates will be posted when order filled
"

"Took them over a week for me to find out that they couldn’t get what I ordered. I only found out because they refunded me, no courtesy email or phone call. "

"Very slow to respond...took days! Tried calling and they make you leave a number and say they will call back but two days later still no call. 3 days to answer an email.

I contacted them to make sure the part I wanted was the correct one...took 2 days for that. Of course it arrived and is not the right part. The total cost was $45 with shipping...now $20 to send the part back for a refund and they have a 35% restocking fee!

I will just cut my losses and forget ever doing business with this company again...so bad!"

"Toyota Parts Direct offers exceptional customer service. They always answer emails promptly, verify fitment of all parts according my VIN, and ship my order within a quick timeframe. "

"Any Toyota-related part delays aside, my order was slow to process. It has yet to ship. It was not worth saving a few bucks at the cost of such slow service."

"Local dealer price was over $100.00 for the part # I found on Toyota Parts Direct web site diagrams. TPD price was $27.03. Plus $16.00 shipping and GST. Total $49.25 delivered to my door. I’m thinking the dealer must have made a mistake in their pricing but when questioned about it they insisted their price was correct. Very happy with my purchase and the part arrived in the mail in 6 days."

"great experience fast delivery "

"the fact that the part was not the good one doesn’t bother me, it happens. But the seller didn’t give me any refund or credit information and I had to ask for services. That made me give two star."

"Quick processing and delivery, I appreciate that they inform of any delays in acquiring the parts. Reasonable prices."

"Super fast shipping. Product exactly as described. "

"Within three Day I received the part. Before ordering I left a massage but I didn’t get any reply from them. Need to improve in thi area"