"Fast response email for order confirmation and delivery. Fast delivery, but don't try calling and ordering.. You'll never get through, and they never return phone calls."
"Sent email with VIN and service rep still asked for it. Then asked for a specific part and they said they couldn’t get it anymore. Unable to tell me which part was actually needed for my vehicle.
Called Toyota dealership, they gave me part number and then I ordered directly without going through customer service.
Parts that come are good quality. Not much help from customer service though. Have to do ground work yourself. "
"Accurate & fast shipping."
"I wasn’t told that part is not returnable, my mechanic miss diagnosed the problam and ask me that I needed this part unfortunately that’s not the problam with my highlander so I ask for return authorization, part is still new and in original box and it kept dragging on for two weeks and than was told that can not return , very poor customer service and now I am out of $1200+ on my credit that won’t be able to pay for a while . "
"Parts were correct and arrived in a timely fashion.."
"As advertised. The part is correct, working and arrived in good time. Appreciate the software to check that the correct part fit for the vehicle model and age. "
"Prompt service. Parts arrived as expected. "
"My go to for OEM TOYOTA parts. Way cheaper than the dealer and never had an issue in many many orders."
"Didn't get an email telling me that the item had shipped - at least I didn't see it. However, my parts came in a matter of days from the other side of Canada."
"Good but expensive. Slow for one provence away."
"My order was correct
It was well packaged and easy to track
The web site states parts delivery is impacted by Toyota supply chain issues and I was prepared for a longer than normal delivery"
"First you tell me I can still get the cable, then after I order it you tell me that it is discontinued. It would have been nice to know that from the start."
"The part I needed was easy to search out on toyotapartdirect.ca. There were no issues with the ordering/payment process and delivery was prompt. The part came well packaged and was a great color match.
Super happy with my entire toytoapartsdirect.ca interaction."
"Ordered 2 little plastic clips, they put it in a way too big of a box ( justify the high shipping charge?). "
"it was an excellent experience as always."