"9 months ago I ordered a game. After a month of not receiving it or hearing from them I wrote, and wrote and wrote. I received a couple responses which said it was backordered-would have been nice to know this from them first. I have asked several times for a refund to my credit card but they refuse to refund me for the game I never recieved. They have stolen over $40.00 from me and never sent the game or a refund. I reported them to the Better Business Bureau and they ignored them too. Don't buy from them."

"I just ordered their online special of electronic plushie on December 22 2010,Their price was very low for a set of 4 of this plushies because on other online shopping sites each cost around $15 each but on them i got for only $20. It took my order to get to me for about two weeks. my order arrive on January 6 2010. This was unexpected because i taught that it would never arrived due to i didnt receive any email. But then i read on their website that their last shipping on 2010 was on December 15 for US priority mail. So when the package arrive i saw on the box (which is in a very good condition) that they sent it on January 2 2011. and i found my mistake that i never got an email because i typed the wrong email address on my receipt.. so i think that you really need patience for this site... Look now i had my order now currently sitting on my bed.. Patience is needed remember .. they somewhat need time to get your order and please understand them... i barely forgot the order until it came to our house.. see they try their best to give us satisfaction. just give them a chance..(my order was a set of 4 jakks pacific electronic plushie includes 10" plushies of croagunk,prinplup,grotle,and monferno).all if it was fine to me just the delay of order.but i also realized my mistake..."

"I preordered the Zekrom and Reshiram Plamo kit in mid October, and received an email saying it was backordered and would be shipped within 2 weeks. I thought, "Ok, it should be here by Christmas, I guess it's all right." Over a month later, I still get no response. Vexed, I email them twice but no reply. I called them, and nobody answered. In early December, I found a kind member on my Pokemon collecting community and bought the same thing for $10 less. I then emailed them saying I would like to cancel the order. They actually replied and told me the stock would arrive 12/18. I decllined and told them to please cancel it. So they replied and said "Ok, we'll cancel it."
WELL GUESS WHAT? ON DECEMBER 18, I RECIEVED AN EMAIL SAYING THAT THEY SHIPPED THE ORDER THAT I CANCELLED. I received the beaten and bruised box on 12/23/2010.
This is a disappointment. I want my money back!"

"Placed an order on Nov. 25th, didn't get a notification of it being processed till Dec. 3rd. Didn't hear anything of it being shipped until the 19th (sent an e-mail questioning the status of it a week before that, but got NO response). Order finally got here on the 24th and only half the order came and it was the wrong item! >.< Still waiting for the other half (if it was even SENT)
Pictures on the site apparently aren't what you will get. Some of the merchandise that says "In stock" really aren't. You won't find this out until you place the order and get an email saying it wasn't in stock and that you can pick another item.
Shipping is EXTREMELY slow. Usually a month. That is ridiculous because my brother ordered something from China and it got here a week before mine.

I will never buy from them again. Someone should seriously investigate them and shut them down."

"This is the worst online store that I have ever dealt with. I had purchased a dance dance revolution game from them years ago, and they wouldn't believe me that I had purchased it and gave me a terribly hard time. I eventually got the game, and decided a few years down the road that I would give them another shot. BAD idea. I purchased a present for my husband for Christmas on November 11th, 2010. The present hadn't arrived by December 14th, more than a month later, so I decided to give them a call. They assured me that coincidentally, it had "JUST SHIPPED TODAY! WOW!" and that I would receive it by the weekend at latest. Here I am on December 24th with no present. I will never purchase from this merchant again and I would urge anyone who is looking for similar products to take a gamble with ebay before they even think about trying Toys n Joys. Total Rubbish. Avoid at all costs. "

"I HAVE TO SAY THAT I ORDERED TOYS FROM THIS STORE IN OCTOBER AND RECEIVED MOST OF MY ORDER WAS MISSING 2 TOYS AND AM STILL WAITING TO GET A REPLY FROM ALEX , I WOULD NOT BUY FROM THIS STORE AGAIN AS THEY JUST DONT GIVE A MONKEYS ABOUT CUSTOMERS EVEN THOUGH THE TOYS ARE PAID FOR , THEY DIDNT EVEN BOTHER TO SEND AN INVOICE OR AN E-MAIL TO EXPLAIN WHAT HAS HAPPENED TO MY ORDER . I WOULD RATE THIS STORE O OUT OF 10 AND THAT IS DOWN TO THE GUY CALLED ALEX AS HE NEVER SEEMS TO REPLY TO ANYBODYS EMAILS ,2 WORDS WOULD DISCRIBE THIS STORE 'A JOKE'DO NOT BUY FROM THIS STORE EVER"

"Ordered a stuffed animal pillow for a bithday gift and paid extra to have FedEx (2-4 Day Shipping) on SEPT 17.

It is now SEPT 25, and I have JUST recieved an email saying they have just processed my order and that when it gets sent, they will send me another email with tracking number.

This is a good example of a website online that is doing bad business.

I paid by paypal immediatly after making the order. I recieved the paypay confirm immediatly (always done on behalf from paypal), but NOTHING from this company. Now a week later they are sending it out? IF I even ever get it??? THIS IS THE WORST TIME AND BAD SERVICE I HAVE EVER HAD ORDING FROM A COMPANY ONLINE.

Oh, want to know what they said to me when I called them? They will refund 8.00 and downgrade from FEDEX to USPS which now I will be waiting even longer now. SHAME ON THEM and ME. NO MORE TOYSNJOYS for me and my family for sure."

"I htought I was having some serious bad luck with this company. But then I read the reviews on Yelp and this site. I ordered a game from them in JULY! and have still not received the game. It's September. I've treid to give them the benifit of the doubt, since I work in retail. I've sent them numerous emails on the subject. And all I've received back is an automated response email. Maybe they're going through business difficulties. I give them till 17 September and then I'll file with PayPal. :~("

"WARNING - AVOID!!!!

All the way back in December (15th) 2009 I ordered 3 items as Christmas presents. I used priority mail so it would come in time and it did just barely...but an item was missing. I received an e-mail dated 12/20.2009 from Toys N Joys AFTER my order was shipped telling me that my order was on the way but that an item was out of stock and that I could back-order it. They did NOT tell me which item...and gave me options #1 and options #3...? see below...
"Aloha,

Thanks for your order. We have shipped you a partial order already and it is on it's way to you.
However this item above is on SOLD OUT.
OPTION#1
Would you care to replace this for another item? If so please respond to this email and let us know what you want!
OPTION#3
Would you like to cancel your back order?"

I replied and months later...nothing.
I e-mailed and received confirmation that my e-mail had been received and they would get back to me in 24-72 hours. No reply. I e-mailed several more times with the same result before filing a report with the BBB.
There was no response to the first notice, but after the second notice Toys n Joys replied that they had "issued a credit" and e-mailed me. I had paid by credit card and there was no credit on my account. They sent the credit via paypal to my e-mail address. But I didn't HAVE an active paypal account. I e-mailed Toys n Joys directly to tell them that it had been sent in error. Automated response, no reply. I re-opened the BBB case and replied there. I received a reply from them that they had sent a refund via paypal to my e-mail and gave me the transaction ID, telling me to contact Paypal if there was a problem. CLEARLY they had not read or understood what I said. I replied AGAIN to them re-iterating that I did not have a paypal account at the e-mail address I had contacted them from but giving them one that they could send it to that was active. No reply. I sent the same information through the BBB.
They replied with the SAME EXACT reply from a month ago. "We understand the concerns of the consumer..."
And with that, the BBB gave up and closed the case saying that a conclusion could not be reached.
I was finally able to transfer the amount to an active paypal but this went on for 2 months of a dispute and 6 months of ignoring me until I contacted the BBB.

Another warning to add to consumers - MANY many items on their website are Hong Kong bootlegs or fakes, handmade in Hong Kong factories, sold for a few dollars, and imported here for sale at literally 7 times that. $2 fake Sailor Moon plush. Sold for $14.95.
Please don't order from them unless you literally cannot find an item anywhere else. Double check to make sure it's authentic before buying, and prepare for the worst..."

"Wed, Jun 16, 2010, 7:28am -


Toy n' Joys - Hawaii

WARNING WARNING WARNING WARNING WARNING

>

INTERNET or OTHER SHOPPERS

>

-- PayPal emailed me this Confirmation INFO:$23.95
--
The Transaction ID: - # 42250511055715935

-- Includes Ordered Item and Shipping Charges -- After several weeks with no delivery of my PayPal/VISA-100% paid item - I sent a request for info and expediting I got one (1) email back - stating 48-72 hours before any answer to me -- An Order Confirmation Email was also sent by Toys n' Joys -- The Toys n' Joys website said under one (1) week for USPS delivery from Hawaii to me No replies by email or phone or snailmail -- Toys n' Joys in Hawaai obviously got my Email as I got an auto-reply email instantly - Complaint - and ignored it! - So...... - Is it Internet Fraud and Mail Fraud? - You be the judge BUYER BEWARE - Better to throw you money down a hole in the ground - My credibility: - Top Secret Clearance - US Army Fort - Jackson, SC "

"Well I ordered a wallscroll from toysnjoys.com and recieved it a couple of weeeks later. After reading the other reviews about the site I was a little worried, but in the end they came through with my item. My only advice is to actually contact them directly before placing an actual order to make sure they have the item you want instock because sometimes they don't keep their site update on what they have backordered. My only complaintant is that the shipping took a little longer than I expected, but in the end I still got my item that I ordered."

"I ordered 2 games on June 5th and was told the games were on backorder and asked for a refund. After emailing back and forth for 20 days they only gave me a refund for 1 game plus the shipping, they still owe me $29.95. I just received an email on July 14th telling me that the $29.95 was refunded to my PayPal account which is false and I have proof. This company should not be in business. Why don't you just give people back their hard earned money you bunch of scammers."

"I would never order from this store again, i really dont know how there still in business. i ordered 3 items in july of 09' 2 of them were "backordered" this place is famuos for that word so i wait the 2 weeks and start calling they tell me it could be up to 6 months befor they get what i ordered back in the store, BY THE WAY they make you pay BEFOR they send your items not after they have been sent like most places, anyways so i decide to wait it was stuff i really wanted, well its now april 2010 and i have decided im not waiting any more they say there going to give me my money back but well have to wait and see i hear that this is the part that can be difficult"

"Ok, I ordered a pretty expensive figure set from ToysnJoys and I have to say their service was pretty damn good. I ordered an Alfrex Lone Wolf Cub set. At first I thought they had it in stock so I ordered it. It cost around $500 and I couldn't find one anywhere else. It turned out that they did not have one in stock but they were able to obtain one from their warehouse in Japan. It took less than 3 weeks to get the figure from Japan to Hawaii and then on top my front porch. After I had paid I had noticed all the bad reviews so I immediately got scared and called asking for a refund. Alex reassured me so I waited. He answered every email and phone call and even called me once to let me know what was going on. I'm pretty happy to have my Lone Wolf and Cub and would do business with ToysnJoys in the future! If you order an impossible to find collectable from them just be patient and know that they are working hard to get it to you. Even if they don't have it. In the end if they can't find it I'm sure you'll get a refund."

"After reading all the reviews i risked it and ordered. After about a week i got an email saying it was proscessed so far so good. I end up calling them about a week later asking if it has shipped they said it would ship the next day and i would get 3 out of 8 of my items. so i was like ok. I wait a little bit then i call them back double checking if it was shipped they said yes and it would take a about 2 weeks. didint get anything. So i call them back and ask if it has shipped and they said 7/8 items of your order was shipped so i go ok. The next day i recieve a email saying it was shipped and all and saying my backordered items and 2 items were on backorder. so i wait about 11 business days and i recieve my first 6 items. I will update this when i get my other 2. Now if your in a rush to get something i wouldnt recommend toysnjoys.com if your willing to wait about a month and a half you can. IF not just order of ebay.

Update: April 11,2010

Anyways i actually got my 2 items during march break but i totally forgot about this review.
Anyways toynsjoys has cool stuff but go with ebay :)) (If you want it faster)"